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Business Profile

Title Agent

Prime Global Trust Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Agent.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From the first days of last December.$238,000.00 They were supposed to sell my vacation plan bought in ******.They don't do anything et don't reimburse me.They will not do anything because it's a scam.I don't give you additional information.

  • Initial Complaint

    Date:02/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This escrow company is fraudulent and working in conjunction with a brokerage company in ******** . They promised the sale of my membership in a time share in ******. They required a $12,872.00 wire transfer which l did from ********** ******* to cover the transfer fee. The agreement l signed indicated clearly that this was the ONLY money l required to pay up front. Now they say the ****************** requires me to pay a $43,000.00 tax to be wired to a different wire address. They say if l do not pay this there will be legal action against me for $30,000.00 I have investigated this requirement and this is NOT a Mexican law prior to membership transfer PLUS they have broken the contract agreement. This company is scamming the public and should be stopped. This is NOT the first complaint against this company for the same thing.

  • Initial Complaint

    Date:11/23/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prim Global Trust *** at ********************************************************** and ***************** at *********************************************************** are in breach of our contract for my timeshare sale. They gave me a guarantee that if I made a last payment for their legal cost, I would never have to make any more payments to fulfill my responsibility to our contract. If any more payments were charged, they would pay them all.These two companies became ***************** for my timeshare sale to a ******* couple who were looking to establish a tax shelter in ******. The contract called for me to pay all costs up front for all expenses for the sale and that I would be reimbursed by the buyers at the end of the sale. My payments had to be wired to a bank in ******. After several payments, the companies were ready to wire me the final payment. They claimed that the payment was flagged by the US Customs for duty in the amount of over $39,000. They sent me a document supposedly from US Customs. After I demanded that I be guaranteed that I would not have to make any more payments after this one. They game me the guarantee. I paid the duty. I then took the document to US Customs for proof. US Customs told me that the document was a forgery and that no duty is charged on currency transfers.After giving me the same guarantee again and stating that they would pay me within 48 hours. The ****************** stopped the wire transfer and wanted taxes on the money transfer in the amount of over $31,000. The two companies are demanding that I pay it even though they have guaranteed me that they would pay all new expenses. *****************, from Berkshire, tried to intimidate me in order to convince me that I had no choice and had to pay the taxes, even though he knew better, or he would cancel my contract which would cost me penalties to be paid to the buyer.Both companies have now breached the contract twice.These two companies are not to be trusted. Prime Global claims to be affiliated with First ******** Realtors (one of the largest realtors in the **), however, ******** said that they never heard of Prime Global.All of my documents are signed by the bosses of each company. If anyone wishes to see proof of my documents, contact me at ************.

Prime Global Trust Co. is NOT a BBB Accredited Business.

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