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Business Profile

Water Cooler Supplies

Big Berkey Water Filters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Cooler Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising. I bought a system, the incorrect size. Under the description it says 30 day returns. They said due to it being a blemished system i can not return it. Even though it says you can.

    Business Response

    Date: 09/03/2024

    Our customer service team is working with this customer.

    Customer Answer

    Date: 09/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 22, 2022, I ordered a Big Berkey Water Filter and a stainless steel spigot for a total of ****** plus shipping of *****. Though the shipper took a photo of the box in front of my outside door on November 25th I never received the package. Either the shipper took the box with him after he snapped the photo or someone else did.I however blame Big Berkey because they KNOWINGLY used a one star rated shipper to deliver this package! The shipper Laser Ship is below par as shippers go and Big Berkey is aware of this. There are complaints against this shipper all over the internet about undelivered merchandise , yet Big Berkey decided to use them to deliver my expensive order. Had they chose ***** or **** either one of these would have rang my doorbell and would have sent me a direct email alerting me that the package was outside. Instead I was sent an update to my order email which I never opened on the 25th because the updated email never came through as a normal highlighted email that everyone would expect. Therefore, I wasn't even aware that the product had been delivered until I decided to look at the original email for the order on the 28th.Also, I don't know who TreeHawk Health LLC, as my purchase was made through Big Berkey Water Filters and I was not notified that I was making a purchase from ******** Health. Yet the listed vendor connected to the purchase is ******** as per my bank. This LLC was likely established just for situations like this and for all I know they are both working together with Laser Ship thru kick backs to cheat consumers out of their money.Though Big Berkey offered today to sell me the merchandise again at 50% off the non sale price, this is not recovering my loss, but making more money for the company. I feel that they should replace the entire order. This is a simple loss write off for the company and what a reputable would do. It's called integrity!

    Business Response

    Date: 12/02/2022

    Hi ***** -

    ******** Health is the owning LLC of BigBerkeyWaterFilters.com. We have been in business for 14 years and have an A+ rating from the BBB.

    We ship from a warehouse where they choose the fastest shipping method. This is our 3rd year using Lasership and have had no issues with the carrier.

    Without video proof of a Lasership employee stealing the package, we do not know who the thief was, and only know that it was delivered via the photo proof. 

    We sincerely apologize that this has happened, and only guarantee delivery of the product to the customers address. 

    As mentioned, we can offer a replacement product at 50% off and we do not make money on either purchase but would break even across both systems as 15% was taken off on the first system as well.  Please let us know.

    Thank you

Big Berkey Water Filters is NOT a BBB Accredited Business.

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