Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-10-2023, at **** pm, I received a telephone call from **************, claiming to be from *************** offering discounts. I am a ******* customer, but I am also on the *** do not call list. The caller wouldn't stop talking, even after using very direct language towards him. I called this number back to next day and spoke to a very rude person, who told me to call Xfinity directly, then hung-up on me. I called Xfinity/******* and they told me that the caller was not associated with Xfinity and is a scam. I called the number back and got the same rude operator. See said she is working for a third party company, for Xfinity. She would only identify the company as "Global Callcenters Solution". I asked the address and actual company phone number, and she refused to provide it, mocked me and then hung up. Is this the company making those calls?

  

  Business Response

  Date: 11/13/2023

  We disagree with the complaint because we are a third-party vendor for Xfinity, which is how we obtained the customer's information on our call list. Upon review of the call, our employee correctly gave required monitoring consent and privacy policy. The Customer began using expletives and our employee read the legally required Do Not Call verbiage and added the customer to the Do Not Call list. We are legally required to read the full do not call disclosure which is why the employee continued to talk to finish reading the verbiage. The Customer called back in the next day, our employee read monitoring statement and offered Do Not Call again. The Customer appeared angry that the first employee had "continued talking" by reading the required Do Not Call verbiage. The Second employee correctly dispositioned the call as Do Not Call. We have confirmed the customer has been removed from *********** list. No refund or exchange necessary due to no transaction.

  Customer Answer

  Date: 11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and obtained the answer I was looking for. 
  
  Sincerely,
  
  *****************************