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Xperience Days IncInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints.
Consumers primarily allege encountering significant obstacles when attempting to redeem gift vouchers on the business’s website. Complainants also report difficulty reaching customer service representatives when seeking assistance or to request refunds for items they are unable to use.
BBB contacted the business by email and postal mail on June 9, 2023 and June 26, 2023 requesting a written response that outlines a plan to address the pattern of complaints.
The business did not respond to BBB’s concerns listed above.
Alert
BBB received several complaints against this business in a short timespan. This influx of complaints prompted an internal investigation of the business’s practices. Based on BBB’s review, it appears this business offers gift vouchers for various attractions and experiences. BBB sent correspondence to the business by email and postal mail on June 9, 2023 and June 26, 2023. Our letters requested the following:
- Information concerning where the business is physically located. BBB currently lists a PO Box and we have found multiple addresses listed online for the company.
- A list of all website urls the business operates.
- Information concerning the names and contact details for the owners and officers of the business.
- Information concerning the business’s relationship with Trail Maintenance Endowment Fund.
The business did not respond to this inquiry. BBB believes that the business may no longer be operating.
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