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Business Profile

Spa

La Vail Boutique

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Merchant sold me several products. The Merchant greatly exaggerated and misrepresented the products benefits. I was sold an Infared wand and various unsealed and already opened facial creams. The very next day I discovered the merchant had willfully lied and exaggerated the extent of the *** clearance and *** approvals. The *** clearance sheets are very specific about the Infared wands use. It has ONLY been approved for "treatment of periorbital wrinkles only (crows-feet)" The *** clearance sheet specifically states that : Merchants must be truthful in their device labeling and not misleading. However, this Merchant lied by stating the Infared wand was designed for "full skin rejuvenation, elasticity improvement, and anti-aging treatments", in advertising and online videos and in person instructions. This is completely untrue!!! I immediately decided to return the products due to product misrepresented, but the merchant HIDES behind their no refund policy. Based upon product misrepresentation I do not want these items and have not used any of them. I want to return everything to the Merchant for a full refund. The Merchants "arbitrary" no refund policy should not absolve the merchant from their responsibility to deliver exactly what was promised! First the merchant lies about the products capabilities, then the Merchant hides behind their "arbitrary" no refund policy entrapping my money. This is CRIMINAL!!! Any company that will not back up their products with a money back guarantee is suspicious to begin with. I want to return their unused products for a FULL REFUND. I do not want their products and want nothing to do with the Merchant since he is dishonest and fraudulent. I tried to upload my credit card dispute and the *** clearance sheets showing approved usage for the device, but the file was too large. I will be happy to fax additional documents if you would like.

La Vail Boutique is NOT a BBB Accredited Business.

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