Spa
La Vail BoutiqueInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints.
Specifically, customers report aggressive, high-pressure sales tactics that leave them feeling isolated and coerced into purchases based on misleading claims about product effectiveness and false FDA approvals.
Clients claim they were unaware of the strict no-refund policy, which was either hidden or not disclosed until after the sale.
Finally, despite attempts to seek refunds or resolution, consumers report being ignored by the business.
BBB contacted La Vail Boutique by email and postal mail on March 12, 2025 and March 19, 2025 requesting a written response detailing a plan to address the pattern of complaints.
The business did not respond to BBB’s concerns listed above.
Alert
BBB received multiple concerning complaints and customer reviews against this business in a short timespan. This prompted an internal investigation of the business’s practices. Based on BBB’s review, it appears this business sells skincare products. BBB sent correspondence to the business by email and postal mail on March 12, 2025 and March 19, 2025. Our letters requested the following and more related to their business practices:
- Names and contact information for the owners and officers of the business.
- Information regarding their registration with the Secretary of State.
- How long the business has been operating in Vail, CO and whether they operate other locations.
- A description regarding the sales training and tactics used by employees.
- An explanation regarding compensation for their salespeople.
- Information regarding pricing disclosures.
The business did not respond to BBB’s inquiry.
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