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Business Profile

Delivery Service

Premium Freight Forwarders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased auto parts from a supposed seller on ******** (supposed name, ***** *****) and paid for the parts via Zelle, including shipping. The next day, I received a message from Premium Freight Forwarders with a tracking number and that the product had shipped. On the day the tracking information showed the product was supposed to arrive, I received an email from Premium Freight Forwarders saying they required a $100 refundable insurance deposit before they would deliver my goods. I contacted the seller of the parts, who insisted this was not a scam and said he had used them several times before. I have likely determined that the seller is part of the scam with the freight company, since he has since disappeared from the social media marketplace, only to come back the next day using a different name but selling the same part again. He is also one of the administrators of that social media page. I tried several different ways to communicate with Premium Freight Forwarders. After nearly a week I received calls from several burner phone numbers in the very early hours of the morning (likely coming from an overseas person). After much persuading that person provided details for a personal account to pay by *****, but they refused to provide me the name of the person to whom the Zelle account belonged to. They would not answer or confirm if they truly have the parts in question. The tracking number says the parts are in a warehouse in ******* ********, so the parts may be possibly halfway here. I have no reason to believe the parts I purchased were actually even shipped. It has now been more than a week since my last contact with Premium Freight Forwarders and the tracking number (if real) still shows the shipment is on HOLD pending payment.

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a package from this shipping company for weeks now and all they keep doing is charging me more fee i would like them to deliver the package and my refund

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased auto parts from a supposed seller on ******** (supposed name, ***** *****) and paid for the parts via ***** Pay, including shipping. The next day, I received a message from Premium Freight Forwarders with a tracking number. The day after that, I received an email from Premium Freight Forwarders saying they required a $300 refundable insurance deposit before they would deliver my goods. I contacted the seller of the parts, who insisted this was not a scam and said he would pay $150 towards the supposed insurance deposit, but refused to provide any evidence of such. I then started receiving text messages, supposedly from Premium Freight Forwarders, trying to pressure me to send $150 via Apple Pay to some other number, but they refused to provide me the name of the person to whom the Apple Pay number supposedly belongs. When I offered to send a check instead, they told me they cannot accept a check. They then threatened to charge me storage fees for car parts that were likely never delivered to them in the first place. To that end, the seller (supposedly ***** *****) has taken down his ******** **** (seems like a fairly obvious scam to me).

  • Initial Complaint

    Date:10/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ************* Commander V from a Guy ***** ******* *****, and I pay $100 Cad as Initial payment and pay the balance once I received the Tracking number of the Items. After a day, he sent me a tracking number, and I received an email from "premium freight forwarders" saying that they already have my package, and right after that I sent him the balance of $85 Cad.And after an hour sending the balance of $85, I received an email from "premium freight forwarders" saying that I need to pay a $120 refundable insurance or they gonna hold my package until I pay. meaning to say that my package is being held hostage.

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    goods were never delivered, additional fees kept being sent to me, no proof of shipping was ever provided to me, having to pay for a refund to be processed

  • Initial Complaint

    Date:08/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is supposed to deliver a part that I bought for my truck, I paid for the part and paid for shipping, but a day after they received my part from the seller, I received an email stating I needed to pay an additional ************************************************************************* one piece.

  • Initial Complaint

    Date:07/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GN Auto Parts scam people by accepting payment which includes insurance. They use Premium Freight Forwarders who then contacts you once they receive the package and demands $200 refundable insurance or they hold your package ******. Quite the scam. My fault was thinking this was a legit business and sending them funds thru Venmo friends and family. The original business was on ******** and now they are gone. My $500 package is supposedly with Premium Freight Forwarders who will not ship my package until I send them insurance money, supposedly refundable after delivery. This is completely messed up of a company to ****** your goods.

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