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Business Profile

Online Auctions

Clearing House Estate Sales

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,
    My name is ******* *********. I a bought a baseball card on a Clearing House Estate Sales auction for $4,015 Dollars on May 5th, 2023. I purchased the baseball card from Clearing House Estate Sales an online auction house located in ********** **. After purchasing the **** ****** ****** ****** **** card I submitted it to PSA Grading to grade the card for value. (PSA Grading is the world leader in trading card grading) A card can score a condition grade between 1 and 10. A score of 1 means the card has creases and a 10 is in mint condition. I paid PSA $1,000 to grade the card as I thought it had a chance to be graded where the value might be up to $25,000. I also paid PSA Grading to store the card in their vault as I believed it was very valuable, as listed above. PSA Graded the card and determined the card was fake or you could say a knockoff. I have called the auction manager as directed by Clearing House Estate Sales and also emailed him to refund me with no response. I have also called Clearinghouse Estate Sales multiple times and was told to contact the auction manager. I told Clearing House Estate Sales the Auction Manager would not return my calls nor respond to my email. The representative at Clearing House Estate Sales hung up on me. They will not refund my money despite selling me a fake card. I have the documentation in email from PSA grading to prove the card is fake. I attached a screenshot of the email. Please let me know if you need any other information.

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased several items from an online shipping-only auction totaling a little over $50 or so on Dec 17. The items have not been shipped yet and the seller is claiming that it the post office lost the items. The only tracking info that I received shows that a shipping label was created by the seller on Dec 20 but there was no record or initial scan proving that the seller dropped the item off at the ****.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a couch at auction through ******* *****. The listing seller was Clearing House Estate Sales. The couch was listed as 84” long, but is actually 92” long. It was misrepresented in the auction listing.
    It looked too large in the images to move in my building- like it wouldn’t fit in the elevator or stairs, so I contacted the seller that it looked too large to move in my building and that I couldn’t take it, but my card on file was automatically charged as per the auction site ninja auction. I tried to speak to auction manager and Clearing House about transferring the sale but ultimately I was responsible for the item and removing from the auction seller’s storage. I rented a truck and hired help- I removed couch as per my end of the agreement. But the couch was so large it didn’t fit in the freight in my studio building, and is temporarily stored in my workspace.
    The couch was misrepresented in the auction listing. I tried to reach out and resolve the issue with clearing house and they hung up on me the last time I called. I don’t think it’s fair that I was charged for this item and had to pay to remove it. Now I’m storing it and have to figure out what to do with it.

Clearing House Estate Sales is NOT a BBB Accredited Business.

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