We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurant Equipment

Globe Equipment Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 25/2023 I buy a juicer from globe equipment company for the price of $989 the juicer work for 6month and stop working had a one year warranty on it I took back the juicer on 11/18 2023 the manager took the juicer an said he was going to contact the manufacturer for a lable to return the juicer I went back twice to check about my juicer the manager said to me it still sitting the in a corner waiting for the lable he is not going to pay $150 to shipped it so it going to stay there I need my money I can’t loose so much

    Business Response

    Date: 01/23/2024

    I am sorry that the customer is having issues. All of our equipment comes with the factory warranty and we do have to adhere to their policies for defective and returned units.  After getting this unit back, the local Waring rep was dispatched to look at the unit to determine what the next steps were going to be - Repair, Replace, or Refund.  We did have to wait for the rep to show up at our location to make the determination.  Finally we were issued an RMA (Attached) on 1/9 at which point we sent the merchandise back to Waring.  It was confirmed today after the complaint came in that Waring has the merchandise back at their warehouse but not yet received it and started the paperwork.  We were just waiting for the credit back from the manufacturer before issuing a credit back as is our standard policy.  I spoke with my showroom manager and showroom who knew of this and never said we were not going to pay the $150 to send it back so we are not sure where that came from.  As stated, the merchandise is back at the manufacturer and once we are issued a credit memo, we then in turn issue a credit memo back to the customer.  I will log back in tomorrow and upload the tracking number when I can call Waring during business hours.  The return label was prepaid label on ******** account so I can't check our *** account to get this and prove it was sent back as soon as we got the call tag.  

    Even though we did not get the credit back on our account, I will reach out to the customer tomorrow based on the contact info in this complaint and begin the refund process with them.  

    Brian Ringelheim

    Customer Answer

    Date: 01/26/2024

    Hello BBB thank you for you quick response  I get my money back from *** thank for helping me 

Globe Equipment Company is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.