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Business Profile

TV Stations

ESPN, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 194 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sign up for ESPN plus during ****** season. This season, for the first time, there are commercials in *******. At first it was a ***** **** commercial and now it is a **** ***** commercial - why? I did not sign up for any *******-speaking commercials or programming and I find it extremely upsetting to have these commercials interjected into an English speaking program.

      Business Response

      Date: 01/30/2024

      We have reached out to the fan twice via email to try to resolve and explain their issue. Thus far, we have received no response. 

      Customer Answer

      Date: 01/30/2024



      Complaint: ********



      I am rejecting this response because it is inaccurate. They DID NOT email me twice. I have had no emails from ESPN+ and I have checked my spam folder. I did received two phone calls within a minute of each other. I was on the other line and couldn't pick up. There was no voice message left so there no information for me to respond back. For them to dismiss this complaint because they tried to reach me unsuccessfully and that I did not respond is ludicrous.



      Sincerely,



      ***** *****

      Business Response

      Date: 02/01/2024

      We have since made contact with the fan to discuss their concerns. 

      Customer Answer

      Date: 02/01/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:01/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ESPN+ through a ******* / **** / ESPN+ bundle

      Every month, when I go to read articles at ESPN****, I get an error saying that I need to purchase ESPN+ (though I have already paid for this service and am logged in).

      I have to contact customer service every month so that they can relink my account so that I can actually get the service that I paid for.

      My time is valuable. I do not have an hour every month to sit and talk to customer service so that I get the service I have paid for.

      They continue to say the issues have been resolved, but every month it happens again. ESPN is now refusing to refund my cost of ESPN for the month without cancelling my account. I just want what I paid for without having to contact customer service every month.

      Business Response

      Date: 03/09/2024

      We reached out to the customer via email on February 21st.  In reviewing their interactions with our support team,  coupled with the details they provided within thier recent feedback, we had  a solid understanding of what they were experiencing with ESPN articles. We processed a  partial refund for the last 4 months of service has been initiated, as well as a more permanent fix for their article issues. Our backend team was contacted, and moving forward there should be no issues accessing Espn+ articles.

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refund of $10.99 is pending with ESPN+ and there is no resolution despite follow ups. Registered email address with ESPN+ is *****************.

      Received email on Dec 16 2023 from *******************m (sent to email address ******************) as below:
      “I have escalated the missing refund amount of $10.99 USD to the relevant department for you.”

      Followed up through email on Dec 24 and Jan 14, but received no response. Called ESPN+ support line (###-###-####), but was told that they don’t have access to emails.

      Business Response

      Date: 01/24/2024

      After reviewing the fan's account, the shows as processed. If they are not seeing a refund on their end, they would need to contact their respective financial institution. 

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased ESPN+ to be able to watch the **** ********** **** on ******. When accessing the ****** option to get the games already played, they weren’t available. The available choices should have been round one, round two, round three and etc., but instead available with some random choices ESPN chosen. I spent an entire hour on the phone with ESPN REPRESENTATIVE and they could not access those options either. no one could help. I use ESPN every year to watch ****** ***** *****, for example, **********, open, ****** open, *********, and I know what should be available to watch. I feel like ESPN+ has tried to pull a fast one on their customers this year.

      Business Response

      Date: 01/24/2024

      We are unable to process this request as the fan purchased ESPN+ through a 3rd party biller (**** **). In this case, the fan would need to contact **** ** for the refund. 

      Customer Answer

      Date: 01/24/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have periodically been attempting to setup an account on ESPN BET since December 1st, 2023. I completed each step precisely and double checked all of my information for accuracy. At the end of the process, I got a message stating it might take a little longer to “verify” my identity. Apparently the photographs of my driver license, social security number, and live selfie weren’t enough for them. I have accounts with 4 other sports books and none of them ever asked to see my driver license. Not one time. Regardless, since that time, I have contacted support via live chat on 6 separate instances. All of these resulted in me being told that my case is “escalated” and I would be contacted by email for further instructions. I haven’t received a single email from support. Ever. Not one time. I have also reached out via phone call and the email support option. The phone call recording stated the average wait time is 7 minutes. I waited on hold 21 minutes before an audio recording came on to apologize for my wait, and then subsequently hung up on me. And obviously the email support once again resulted with no email in return.

      I wish I was making all of this up.

      It is mind-boggling to me that I have to go to these extents just to get a sportsbook to want to profit off of my constant, unparalleled misfortune. I literally don’t know what else to do. At this point I have to assume they were only interested in my personal information to sell it, or use it for some other means of fraud. Nonetheless, it is clearly some variation of fraud and I am pursuing every avenue of legal action. Next complaint is with the ******** ********* ********** ******, followed by the ******* ***** **********. And then of course I will file with the ******* ****** **********. I have documented every single attempt of contact and lack of responses, including audio of the phone call contact.

      Customer Answer

      Date: 01/23/2024

      I am just updating my case to show that after 6+ weeks, I finally got a response. If you want to call it that. It's nothing more than an attempt to further prolong their complete disregard of my requests for service. I am no closer to having my issues resolved. 

      I just wanted to be proactive and update the process.



      Thank you,

      ****** *******

    • Initial Complaint

      Date:01/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a paying subscriber for several years. I canceled my account but wanted to purchase a *** *** ***** card before my subscription ran out. The only problem was the card on file was canceled due to fraudulent charges from a separate issue. I discussed this with their customer service rep (RJ) who demanded I provide the original account information from when I signed up over 4 years ago. After informing him my email archive did not go back that far, I asked for other means of doing this. I was told there were no other ways and I could not speak to anyone else. I asked to have them reset my account via email and was told that's also not possible. After an hour and a half of back and forth I gave up. I was trying to pay them for a sporting which I ultimately missed. I don't understand how someone could make dong business so difficult.

      Business Response

      Date: 01/25/2024

      We have made multiple attempts to contact the fan. We reached voicemail each time.  ESPN+ informed the fan of our contact number and to contact us when they are available.

    • Initial Complaint

      Date:01/18/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to no avail to cancel my ESPN+ Account for two years. When I go to the website via a browser, I get the message: ESPN Plus Base Monthly
      To manage your subscription please visit the App store on the device on which you purchased your subscription.

      When I open the App on my Phone, I get the message: "There was a problem accessing your subscription details. Please try again later."

      I've been getting the above two message for almost two years now, and there isn't an option to contact billing on the ESPN+ Page. I simply want to cancel my subscription and be refunded what was due, but I'm unable to cancel for months now.

      Business Response

      Date: 02/02/2024

      We reached out to the fan via phone to no answer. Since the fan purchased ESPN+ through a 3rd party (****, ****, *****, etc.), they will need to contact them for a refund. 

    • Initial Complaint

      Date:01/16/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 10th, 2024 at approximately 3:00 PM ET, I saw a Promotional Advertisement for $100 in Bonus Bet(s) on the ESPN BET app. The requirements were 1.) That you couldn't have an account created PRIOR to November 14th, 2023 @ 3:00 PM ET, 2.) You had to Deposit $10.00 USD into your Wager account and 3.) You had to place a Wager of any amount by January 31st, 2024. I looked back to confirm when my account was created and I saw that it was created on November 16th, 2023. I figured based off of what the Advertisement said that I would be eligible so I deposited the $10.00 USD and placed a Wager. I waited for my Bonus Bets and never received them. I contacted Customer Support and spoke with two different Agents. They agents tried saying that I was not eligible because I created my account in November and this Promotion was for January. I explained to her that this was not the case and sent her screenshots of what the Ad clearly stated. She then made another excuse and said because I deposited money in November that I was not eligible. I once again corrected her and quoted what the Ad said. She claimed I was incorrect, despite my screenshot evidence and refused to provide me a Supervisor to correct the issue. I then tried calling the Support line with no luck, it goes to a voicemail and you never get a callback. I then emailed support and got a few emails back making more excuses. Now they say since I already received a Promotion Bonus back in November when I first joined that I am ineligible for this one. I asked them to show me where it says that in the Terms and Requirements for this Promotional Ad and they can't provide me with anything.

      The Fact of the Matter is that they don't like that they messed up on the Advertisement and don't want to payout what they promised. I did what they requirements said and all I want is the $100 Bonus Bets like I was promised in the False Ad or I want a refund for anything I've ever put in my account and my account closed.

      Business Response

      Date: 01/30/2024

      Our ESPN BET Team has reviewed the complainants account and the associated promotional details. The "Make Any Sportsbook Bet, Get $100" promotion that was included in the screenshot has multiple eligibility requirements. The first, and primary, eligibility requirement is only "Available to never previously-registered and deposited players of a **** ****** ************ *** sports betting product, who reside in a state where the ESPN BET app is live."

      As mentioned in the complaint, the player previously registered before the promotion began on January 1, 2024, making them ineligible for the promotional award. The secondary eligibility requirement that "Players who had registered and made a deposit on a **** ****** ************ *** sports betting product prior to November 14, 2023 at 3:00:00 PM ET are not eligible for this Promotion Offer" is intended to clarify that players who may have held a sports betting account with **** ****** ************ *** under a different brand names prior to ESPN BET are also not eligible. We apologize for any inconvenience this may have caused, and have provided a good will gesture in the player's account. 

    • Initial Complaint

      Date:01/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just started using espnbet for 2 days with bets to win 500 or 275 depending on the bet. Now today i checked and they only let me bet maximum of 7 dollars.

    • Initial Complaint

      Date:01/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for espnbet and utilized the promotion code "bookies" I was not awarded the $250 bonus offer. I've attempted to chat and call and I keep getting disconnected. I enrolled and applied when the promotion code was added/applied I understand that offer no longer is available it should be honored since I signed up when the code was valid. EspnBet took over one month to verify my identity so I was unable to start using it right away however I did complete steps required from promotion I have only been awarded $150 bonus bets I am missing $100

    ESPN, Inc. is NOT a BBB Accredited Business.

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