Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ESPN, Inc.

  935 Middle St ESPN Plaza Bristol, CT 06010-1000

• 

  ESPN, Inc.

  PO Box 641793 Omaha, NE 68164

• 

  ESPN, Inc.

  1230 Washington St Newton, MA 02465

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a years subscription through ***** for ***** service. Good through September 2024. I get an error code when trying to sign in. Called **** three times and was told I don’t have an account and there’s nothing they can do for me.

  Business Response

  Date: 01/12/2024

  We reached out to the customer and their issue had already been resolved. 

  Customer Answer

  Date: 01/12/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app does not work on many occasions. Even after updates. It fails to recognize my account,

  Business Response

  Date: 01/08/2024

  Hello, we have reached out to the fan in an effort to resolve their issues and have left a voicemail. 

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ESPN app keeps logging us out. We've contacted their support multiple times and they've been repeatedly unhelpful and unwilling to help. First time they told us they consulted with their engineer who told them we should try changing the password. We've changed the password multiple times and waited weeks and it still keeps logging us out. Then when we contacted them again their representative, David, told us it is actually a security policy "logged out periodically to maintain account security." So the first representative and/or his engineer lied to us. This is unacceptably bad and very typical American customer service. Contact Indian customer service and they fix things and are genuine human beings that care and want to help; contact American customer service and you get psychopathic, arrogant inhumane d-bags that either make things worse to fulfill their psychotic, sadistic fetishes or at most don't care and refuse to help. Speaking of which, representatives David and subsequent Drew both stopped responding. There are countless places on the internet of ESPN customers complaining of being constantly logged out. Just do a simple ****** search for something like "espn app keeps logging me out" and you'll find we're not alone in this. This is typical ******** ******* - security theater, always hurting the good guys, and doing more harm than good. We've explained to ESPN that this policy is 100% unreasonable as, for instance in our situation, the ***** ** and such devices are setup by a son for his elderly father who is not tech-savvy and it is unreasonable for the son to constantly have be there to keep logging us back into the app for us. No doubt lots of people can relate to this, a family member setting up and taking care of devices for elderly parents who are not tech savvy, and we're sure there are many other good reasons to end this counterproductive policy. We want ESPN to stop their draconian security theater policy. Contact us by email.

  Business Response

  Date: 01/05/2024

  Unfortunately, we do not support email.  We recommend the fan to reach out to support at ###-###-####.

  Customer Answer

  Date: 01/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: We called and they are not helpful. They only want you to call that generic 800 phone number so they can brush you off. They have email support and also chat support. (Chat support is where their representative lied to us and told us to go on a wild goose chase changing our password wasting our time.) Email support they just decide not to reply to emails. Simply typical rotten American customer service (paid 10x what Indian customer service representatives get paid to provide only 1/10th the quality of customer service that Indian representatives provide and plus the usual entitled, corrupt, arrogant American attitudes that take an act of Congress to fire those useless monsters).
  
  
  
  Sincerely,
  
  
  
  ***** ****

  Customer Answer

  Date: 01/08/2024

  UPDATE since last communication: The ESPN app logged us out of our ESPN account again on January 5, 2024. The ESPN app also logged us out (unlinked) our TV provider (******* TV) again on January 5, 2024. The ESPN app also logged us out of our ESPN account again today, January 7, 2024. So that is 3 times (3X) the ESPN app has logged us out in the past 3 days since their dismissive, disingenuous response. We called ESPN support at the phone number provided and they were unhelpful.

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ESPN+ subscription through ****. I cannot read ESPN+ articles on the ESPN website! there is no support email or phone number on ESPN. I can watch all the ESPN+ I want on **** (but don't...just bought subscription for the articles on espn.***), but ESPN won't let me read anything! going on 2 months now!

  Business Response

  Date: 01/03/2024

  Please contact ###-###-#### for help in accessing ESPN+ articles. 

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a promotional email on 12/28/23 from ESPN BET advising that I would receive $50 in bonus bets if I deposited $50. I deposited the $50 on on 12/30/23 and made a bet which I won and paid out $55. I withdrew my money $50+$55 I won on 1/2/24. I contacted ESPN BET about the $50 provided in the promotion and was advised by 24/7 live chat that the $50 bonus was included with my payout. I explained that no bonus money was included in the payout. They said that the promotion was processed correctly. I tried requesting manager and calling 3 times but was unable to speak to anyone. Calls go to a voicemail and hang up. I feel misled and that they provided false advertising in there email. I would like to receive my $50 in bonus bets as was stated in the email.

  Business Response

  Date: 01/04/2024

  An email was sent to the patron on January 4, 2024, explaining the details of the Bonus Bet that was awarded on the ESPN BET account as a result of the $50 deposit. The email explained how the Bonus Bet was used on the patron's account and how this impacted the transaction history prior to the $105 withdrawal. Any further questions or confusion will be resolved in direct contact with the patron. 

  Sincerely,

  ESPN BET

  Customer Answer

  Date: 01/04/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This makes no sense. I used my own funds to make the bet and only received the funds waggered and the money won. There was no $50 in bonus bets ever involved. Are you saying this was is protection bet, meaning if I lost I would receive a $50 bonus bet? If that is the case your add is incredibly misleading. I wouldn't have depoisted the funds based on that offer. My understanding as stated in the promotion offer attached, states, "Make a deposit into your account before Sunday at 11:59pm ET and receive a 100% match, up to $50 in a bonus bet." I've shown this add to multiple people and they agreed, they would be under the same impression, that they would get a $50 bonus bet by depositing the funds and making a bet. Please have someone contact me at ###-###-####, to help me understand what this promotion was offering. I've tried calling and I only get a voicemail. 
  
  
  
  Sincerely,
  
  
  
  **** ******

  Business Response

  Date: 01/05/2024

  An individual from our Operations Leadership team contacted the patron via telephone and discussed the complaint. All issues appear to have been resolved. The patron also provided helped product feedback to prevent further issues for other patrons.

  Sincerely, 

  ESPN BET

  Customer Answer

  Date: 01/05/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday December 29th 20233,
  
  I was attempting to watch the ******* game at home. I couldn't stream on my ***, but I could from my phone. When I try to cast from my phone to my TV it gives me an error to try again later. I was on the phone with support for 2 hours and the representative would not connect me with his supervisior after he fumbled for an hour and a half doing what seemed like nothing. He had me check my ip address, Uninstall my app, log out and log in, turn my router on and off. Basic tech support. But when I asked him what he did I got no answer. I was kept on the line while he repeatedly said "I'm asking them let's see what they say" but never actually did anything to help resolve the issue. He'd ask to try again and I would and I ask him what he did and all I got was more studdering and "let's see what they say I'm asking them." Overall -10 customer service and no solution. I pay for the service and get a run around when I ask to speak to a supervisor. He didn't even place me on hold he just breathed in my ear for 2 hours and kept me on the line. I could tell he's reading off a list of basic questions, and googling everything else I asked. I even asked for a survey after and have yet to receive anything.

  Business Response

  Date: 01/02/2024

  We have reached out to the customer several times in an effort to help with no response. 

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ESPN Plus is charging my credit card for a subscription for an account I do not have. I contacted their support team and gave them all the information, including account #, credit card [last 4 digits], dates and amounts of charges. They said they found the espn account but it does not have my name on it and were unwilling to do anything else.
  
  An example of the charge is: ESPN Plus ********** ** Digital Account Number ****************  It happened in Sept., Oct., Nov., and Dec. Charges were $9.99, 10.99, 10.99, 10.99. I already have an ESPN Plus account through a bundle subscription and that account is working fine, and charging this same credit card. It just appears that another account is using my credit card and ESPN were not able to remove my credit card from that account or help me in any other way.
  
  I'll be forced to change my credit card but I would like ESPN to refund me the charges that I did not sign up for. I was able to have my credit card refund the latest $10.99 charge so I just need a refund for the other 3 payments.
  
  I've included a screenshot of my credit card transactions. Included are valid ESPN charges so I circled the bogus ones in yellow. I also gave ESPN support this picture as well. I'm disappointed that their own support team could not handle these fraud charges [since they said my name wasn't on the account and couldn't tell me whose name or email WAS on the account].

  Business Response

  Date: 01/02/2024

  We are unable to close/refund the account as it is policy to verify the account prior to any actions. This in an effort to keep customer data safe and secure. Since the customer suspected fraudulent charges in this instance, it was recommended that they contact their bank and move forward as such to remedy their situation. 

  Customer Answer

  Date: 01/04/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The ESPN support team notified me outside of the BBB communication chain and let me know they DID find the subscription that was making these charges and were able to cancel it and refund the money.  So everything involving this case has been resolved.

  Thanks for your efforts, I appreciate it!

  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:12/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 27th I won $212 on a free $50 bet on BET ESPNBETING SITE and I deposited $10 and saved my card well I went to withdraw it stated to save a card no card on file so I added another $10 hit save and still saying the samething but showing my card in saved file when I go to deposit. It also want let me use any other withdrawal method I have contact them several times no response

  Customer Answer

  Date: 12/30/2023

  They let me withdraw the funds they sent my money today 

• Initial Complaint

  Date:12/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ESPN makes it intentionally difficult to cancel. Do not subscribe or be prepared to have to change your card to stop auto payments. And NO REFUNDS are issued.
  I signed up last November to listen to the ***** ******, and canceled my account shortly after. Canceling your account does not stop auto payments! I was auto billed in November, could not unsubscribe because the only option to manage the subscription on the app or website was to subscribe. When I chatted they could not help, when I called, they could find my account based on the card charged, but could not verify my email, and so could not make any changes. I probably used a fake email so I didn't get spammed. I ended up having to call to change my card number to prevent future charges, and still am being forced to pay over $100.
  Despicable customer experience!

  Business Response

  Date: 01/12/2024

  We attempted to call the fan to resolve the issue. Fan must verify the correct email used on the account to keep the account secure. 

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the ESPN BET app, I had $241 on my account balance. There was a live *** game going on, ****** vs. ******. The game had reached the fourth quarter. I included a random pick to see what the odds were. I entered $241 for the pick so I could see what the payout would be and decide whether it was preferable to wait until the next game. As it was a live game, the odds were changing before I could see the payout amount. I clicked "Accept odds" to shut the pop-up window and see the payment amount. Once I done that, the window closed and indicated the pick had been suspended. As a result, I never saw the payout amount and instead decided to wait until the next game because this one was near the end. However, the bet was PLACED! I didn't notice until I returned to the app a few mins later to place a wager on the next game. There is no reason why the wager should have been placed. I never pressed the "Place bet" button. It wouldn't even show me the payout amount because the odds kept changing and the pick was literally suspended because the game was in the final quarter. When I noticed it had been placed, I attempted to cash it out, but it would not allow me to do so. So I contacted the chat line and had to wait in a line of 50 people just to reach customer service. The game had ended by that point, and the wager had been lost. The chat representatives are quite nasty and unhelpful. Refusing to assist or even transfer to a higher level. I'm not sure how any of them are still working. They are never of assistance. As this was an app glitch, I would like my money returned immediately. The "Accept odd changes" option kept changing, and the pick even indicated that it was suspended. I never pressed the "Place bet" button. There should have been no wager at all. The game was in the final minutes of the fourth quarter. This is a huge app glitch and because of this error, I would like all $241 returned. If not, I am prepared to call my legal team. Completely stole my money.

  Business Response

  Date: 01/02/2024

  Dear Better Business Bureau,

  A review of the patron's account has been completed. No errors or malfunctions were identified on the account. Each patron is responsible for ensuring the odds and selections in their bet are correct at the time of bet placement, as outlined in the ESPN BET House Rules and Terms and Conditions. As part of the bet placement process, patrons are required to "Accept Odds" if the odds of the selection(s) in their bet slip have changed prior to bet placement. Following the acceptance of the new odds, the patron must then select "Place Bet". The act of accepting updated odds does not trigger an immediate bet placement. 

  Thank you,

  ESPN BET

  Customer Answer

  Date: 01/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: That is completely false and incorrect. The lack of accountability and assistance by this company is mind blowing. What this merchant fails to mention and realize is the “Accept Odd Changes” button is the EXACT SAME BUTTON as the “Place Bet” button. So if the app is not working properly or glitches, like it did here, the system will act as if you hit “Place Bet” because it is the SAME BUTTON. This is why on other reputable sportsbook apps, it will reflect on a different part of the screenshot. It should not be the same button at all. If further investigation was done, why would I place a bet for my ENTIRE BALANCE on a wager that was LOSING in the 4TH QUARTER. It doesn't make sense. The app glitched and hit the “Place bet” button for me when I hit “Accept Off Changes”. I demand my money be returned. I would even be okay with my account being closed, but I will not accept losing my money due to this glitch. Why on earth would the “Accept Odd Changes” button be the same as “Place bet” button. That is shady tactics and the app is well aware of the risks associated with this. Again, I did not place this bet! Please do the right thing and returned my money. If we are unable to resolve this here, I am prepared to begin litigation with my lawyer!
  
  Sincerely,
  
  
  
  ***** ********