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Business Profile

TV Stations

ESPN, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Stations.

Complaints

This profile includes complaints for ESPN, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 194 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contacting ESPN Bet for over a month to get my account activated. They asked me multiple times to provide a picture of myself and my id. Each time I have done so but I have yet to receive any update. So I contact them today and they say I don’t have an id pictured on my account. So what have y’all been doing with my information? I even have the transcripts from conversation with representatives saying they received my info but yet now they say I have nothing on file. My next steps are getting the courts involved as it’s been a month and you all have yet contacted me once to try to resolve this

      Business Response

      Date: 01/02/2024

      The patron closed his account on September 23, 2023. After a review of the account and re-opening request, the patron's account was reinstated on January 2, 2024. We have reached out to the patron via email to inform him of his account reinstatement. 

      Sincerely,

      ESPN BET

      Customer Answer

      Date: 01/04/2024



      Complaint: ********



      I am rejecting this response because:
      I need to be contacted by the business to discuss further more. Just opening the account does not tell me what the previous representative did with my information and why it took this long so now I missed on all the promotions 

      Sincerely,



      ***** ******

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/17/23.
      ESPN Bet is very sketchy. Took over 2 hours on customer service just trying to get them to let me withdraw money from my account after winning a few bets. I sent multiple screenshots and explained what happened. My debit card would not capture on their site to be saved for a withdrawal. However- when it came to deposit- took it out immediately. I had to deposit money 3 different times as told by customer service to be able to withdraw my winnings. Not only were they extremely rude- they gave me no resolution. Extremely shady. They should not be a book. They have too many kinks to work out. I’m tired of businesses getting away with murder on the consumer. It is so easy to take our money but when we just ask for what is ours- it’s a hassle or we are simply ignored. There needs to be law that protects us. What they are doing is extortion. I asked to speak to management and they said they had none. I find it hard to believe that ESPN doesn’t have any supervisors onsite during a Sunday in football season. The gaslighting and runaround was something I have never experienced before. They pretty much just are stealing money.

    • Initial Complaint

      Date:12/14/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ad from ESPN seemed to suggest a free month's trial of ESPN plus. The next day they had charged my ****** account







      The ad suggested you could get a free month's subscription from ESPN for ESPN plus streaming service. I signed up and the next day my ****** account was billed for $116.59. I tried to contact ESPN through their website and found it opaque to say the least. Each page led to another page requiring new codes and passwords. I used my password and they said it was "case sensitive" and mine was no longer valid. I don't know what that even means. Every time they gave me a 15 minute pass code to try to login that pass code did not work when used within one minute. Because this was happening there was no way to reset my password. Clicks on help pages were no help and nowhere was there a way to call or contact them directly. First of all - I didn't sign up to pay $116.59. Second of all, I should at least be able to cancel the subscription. I would like my money back but
      if not that, I want to cancel any further payments. Can you please help me get through their impenetrable system? Thank you.

      Business Response

      Date: 12/15/2023

      We reached out to the fan in regard to their complaint via email.  We apologized to them for the inconvenience they experienced.  We advised them that we have processed a refund and cancellation of the subscription and to allow 3 to 5 business days for the refund to reflect in their account.


      Thank you,

      ESPN+ Support

      Customer Answer

      Date: 12/15/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *****

    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally registered with ESPN+ to watch *** ****** and now that I no longer watch i attempted to cancel my subscription multiple times last year, sending multiple emails and trying to call the listed support number multiple times. I was then told I could only cancel on the device i originally registered on. I tried to tell them I no longer had access to that device to which they stopped replying. I would just like my resubscribing fee that they took on 12-11-23 and to just cancel my subscription. I felt like when i originally attempted to cancel it last year theyre system circles around and gives you little to no options to cancel.

      Business Response

      Date: 12/15/2023

      We have reached out to the viewer via email in regard to their complaint.   We apologized for the inconvenience they experienced.  We advised them that after reviewing their account, we saw that the subscription is through a third party provider, ******.  We advised them that being the subscription through ******, we would not be able to process a cancellation nor a refund for their subscription as we do not have access to the third party provider billing system.  We have provided them with a hyperlink to the ****** help page on how to cancel their subscription through their ****** account.  We also advised them for a refund that they would need to contact ******.


      Thank you,

      ESPN+ Support

      Business Response

      Date: 12/15/2023

      We have reached out to the viewer via email in regard to their complaint.   We apologized for the inconvenience they experienced.  We advised them that after reviewing their account, we saw that the subscription is through a third party provider, ******.  We advised them that being the subscription through ******, we would not be able to process a cancellation nor a refund for their subscription as we do not have access to the third party provider billing system.  We have provided them with a hyperlink to the ****** help page on how to cancel their subscription through their ****** account.  We also advised them for a refund that they would need to contact ******.

      Thank you,
      ESPN+ Support

      Customer Answer

      Date: 12/15/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      *** ******

    • Initial Complaint

      Date:12/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited money into my ESPN BET account and placed a bet. I won $1999.18 and tried to withdraw $1900. I have reached out to them every day since 11/24/23 and I get the run around. I was told this issue was escalated to their internal team and alll they needed was to see a copy of my debit card. The internal team never reached out and I’m stilll waiting to receive my $1900 withdrawal. I have requested calll backs with no success , live chat and email. They have stated it was a system glitch at first and then that they needed to validate my debit card. I just want the money that I am owed!

      Business Response

      Date: 12/08/2023

      Dear Better Business
      Bureau, 

      Thanks
      for sending this information along. We will be reaching out to the customer
      directly to resolve their issue. 

      Sincerely, 

      Stephen
      M*******
      Manger,
      ESPN Fan Support

    • Initial Complaint

      Date:12/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Long story short I betted using your company espnbet app, and won but didn’t get my winnings. Also complained to customer service just to get talked to with an attitude I just want my winnings that I won fair and square…

      Business Response

      Date: 12/08/2023

       

      Dear Better Business Bureau, 

      Thanks for sending this information along. We will be reaching out to the customer directly to resolve their issue. 

      Sincerely, 

      Stephen M*******

      ******* **** *** *******

       

       

    • Initial Complaint

      Date:12/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not let me cancel my membership. I have tried 3 times now and every time they say okay and its not done. This time they are telling me i need my old credit card number to cancel but they are auto charging my new card without premission. They told me i am unable to cancel without my old card number and i will be continuously charged

      Business Response

      Date: 12/07/2023

      We have reached out to the viewer to advise them that we have canceled and processed a refund for the subscription.  

    • Initial Complaint

      Date:12/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Man, these people from espnbet will not help me fix my account. I've tried to call multiple times. I keep getting the run arounds and they keep beating around the bush. It's very frustrating.

      Business Response

      Date: 12/06/2023

      Dear Better Business Bureau, 

      Thanks for sending us the above information. We will be contacting the customer directly to resolve their issue. 

      Sincerely, 

      Stephen M*******

      Manager, ESPN Fan Support 

    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I first ordered ESPN plus on 11/4/23 and paid $10.99. It never worked. I had contacted ESPN plus support via telephone and email repeatedly and I was told to email screenshots of proof of payment and wait a few days. Each time it still never worked. Finally today on 12/2/23 I paid it again using my same card and now the ESPN Plus works but again when I asked to get a refund for the 11/3/23 payment I was told that I paid ****** or **** and not ESPN so I needed to go ask them for a refund. I did not pay ****** or **** and they both said they can't refund me. Again today I was told I paid ****** even though I emailed my proof of payment again as attached that I paid ESPN plus for $10.99. Please refund me for $10.99 and be sure to not charge me double now for December 2023.

      Customer Answer

      Date: 12/04/2023

      Receipt of payment. Service didn't work after several attempts to resolve with ESPN plus. Then I had to pay again less than 30 days later for it to work correctly. I was left on hold repeatedly and not helped properly. I was told that I paid **** or ****** and I has to get a refund from them.

      Business Response

      Date: 12/06/2023

      We have reached out to the fan today in regard to their complaint via email.   We apologized to them for the inconvenience they experienced with the app and our Support team.  We advised them that when they initially contacted our Support line and stated the subscription was purchased under the email [email protected].  In turn our Support team could not find the subscription under this email address.  We did advise them that our agents could have probe for more information in order to find the subscription but failed to ask further questions from the fan.   We advised them that based on the email address on this complaint, we found the subscription to be under [email protected].    We advised them that we have processed a cancellation of the subscription via ****** **** as well as processing a refund back to their ****** **** account.  We advised them to allow 3 to 5 business days for the refund to reflect in their account.


      Thank you,

      ESPN+ Support

    • Initial Complaint

      Date:12/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won $2400 dollars on Saturday November 25 2023 from ESPN BET and I have not received my payment and they’re site says it takes 24 hours to review and 1-3 days for a cash out and I still haven’t received a payment nor a email call or anything about when I’m getting my funds that are owed to me I sent a picture of the my transaction and payout

      Business Response

      Date: 12/06/2023

      Dear Better Business Bureau, 

       

      We appreciate you sending us the above information. We will be reaching out to the customer directly to troubleshoot/resolve the issue. 

       

      Thanks, 

       

      Stephen M*******

      Manager, ESPN Fan Support 

    ESPN, Inc. is NOT a BBB Accredited Business.

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