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Business Profile

Heating and Air Conditioning

CT Heat Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Information and Alerts

BBB RatingC

Reasons for rating

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Government action(s) against the business

Alert Details

This business has 1 alert.

Government Actions

CT Department of Consumer Protection vs CT Heat Prox

On July 25, 2023, Connecticut Department of Consumer Protection announced a hearing decision in the case against Justin Lanno and his company CT Heat Pros.  Justin Lanno elected not to defend the case.  After reviewing the allegations, including that Lanno and his company performed unlicensed HVAC work that resulted in significant damage to consumers’ homes, the hearing officer issued an order: 


Revoking Lanno’s Home Improvement Contractor registration


Assessing $74,625 in civil penalties


Awarding $152,265.07 in restitution to the impacted consumers


For more details go to: https://portal.ct.gov/DCP/News-Releases-from-the-Department-of-Consumer-Protection/2023-News-Releases/DCP-Issues-Hearing-Decision-in-Case-Against-Justin-Lanno-CT-Heat-Pros

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