Reviews

Review Details

• Review fromPat H

  Date: 07/25/2024

  5 stars
  We were out on a rainy Saturday just looking at several different dealers & RV's to get an idea of what we might upgrade too. We stopped at Lee's. We were looking around when Russ caught up to us. He showed us the several Class A's that they had. We took a 2020 ******* for a test drive. We thanked Russ for his time and went home to discuss what we ahd seen that day. We called Russ on Monday to tell him we were interested in purchasing the ******** We made trade in and final closing cost arraignments. On Wednesday we picked up the ******** There were a couple things that we wanted done that would have to be scheduled for later. We took the ********on a shakedown cruise to Vt for the weekend. We found several minor issues. Called Tom in service Monday morning. Made arraignments to drop off the ********that day even though it wasn't scheduled to be worked on until Wednesday. On Wednesday afternoon Tom called to say everything was fixed and we could pick it up. From the time Russ met us until we picked up the ********our interaction with all of the staff at Lee's has been fantastic. We felt no pressure from Russ to buy anything. When Scott walked us through the coach when we first picked it up, he made note of several things that needed to be addressed. As I mentioned we found a couple minor issues which were all taken care of when we dropped it off. We have nothing but good things to say about Lee's and the staff there
  
  

• Review fromMatthew P

  Date: 07/22/2023

  1 star

  Matthew P

  Date: 07/22/2023

  Living at a great distance from CT, I contacted Stefanie at Lee’s Auto & RV Ranch to consign my 5th wheel. I’d explained to Stefanie that our Pick-up was stolen and we could no longer use the 5th wheel. She was anxious to consign it and contacted me desperately for days to finalize the contract. I’d informed Stefanie several times that I’d prefer to examine the condition of the RV and empty my belongings prior to visiting her office. She insisted that this would interfere with her impending shortened workday, and delay her significant plans to leave for the day. She insisted that I rush to effectuate the contract. I had an opportunity to visit her office whilst I was traveling from Montreal.
  She’d forwarded me a copy of a condition report to peruse, without any expectation or discussion of photographs, and I was able to verbally verify that the condition of the 2018 Winnebago ****** *** was in excellent working condition and was ready for their safety inspection. She was anxious to receive their $950 fees for the detail and the safety inspection.
  Two days later, Stefanie contacted me and insisted that the paint was dull and suggested a $5000 paint job would show the trailer better. I was inclined to agree. She informed me that she’d speak to the body shop to get a quote and contact me back. Upon her return call she then upped the quote to $12,500 for a complete paint job. I can paint my Rolls Royce for less. I determined that this was all a set-up to abuse my vulnerability and gauge me for a service visit. I rejected the quote and Stefanie wrongly terminated our in-force contract and insisted that I pay for the removal of the RV and the return of the trailer back to storage. The contract never specified any paint brilliance specifications nor did the condition assessment checklist. This was a move to exploit our vulnerability and to solicit unnecessary services. Stefanie is a pure predator and I warn you to steer clear of this establishment.

  Lee's Auto Center, Inc.

  Date: 06/20/2024

  Thank you for your feedback. We apologize for any frustration and inconvenience you experienced.
  1. **Communication**: We’re sorry if our urgency to finalize the contract caused any inconvenience. Balancing efficiency with our clients' needs is our goal.
  2. **Condition Assessment**: We regret any misunderstanding about the condition report and the need for photographs. Transparency is important to us.
  3. **Paint Job Quote**: We understand your concerns regarding the paint job quote. Our intention is to recommend services that enhance the salability of consigned vehicles. We apologize if the pricing seemed excessive.
  4. **Contract Termination**: We regret any confusion about the contract terms and termination. Clear and fair terms are our policy.
  We value your feedback and would like to resolve this matter. Please feel free to contact our customer service team so we can discuss further and work towards a resolution.
  Thank you for your understanding.