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Business Profile

Fence Contractors

JT Affordable Fence LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    James D*****, owner of JT Affordable Fence in ******** **, took my deposit of $3800 for fence work and never performed the actual work. When asked for the deposit back, he disappeared. 5/14/22: contacted James about my project. 6/14/22: received a written proposal from James in person after discussing the project and going over all measurements and details. 6/21/22: signed proposal with $3800 cash deposit. James claimed work would start in a few weeks. 7/12/22: Contacted James with no response. 7/25/22: Contacted James with no response. 8/4/22: Contacted James, no response. 9/29/22: Asked status from James and was told there's supply chain issues and the project would start in 1 week. James stated the supplier has no employees to make the vinyl fence. I called ********** *****, supplier that James claimed to use and they told me there's a two week lead time on custom orders. ********** never heard of James D***** or JT Affordable Fence. James claimed to get to the project in the Spring because winter doesn't allow him to work. 3/27/23: Asked James for ETC since project never started. James claimed to have all materials in stock and would text next day with project start date. 4/18/23: Texted James and was told the project is 2 weeks out. Claimed his crew never came back and he has to hire and train new people. 4/20/23: Asked to at least see materials since he's right down the road, no response. 4/24/23: reached out with no response. 5/15/23: told James to finish work by 5/31/23 or return $3800 deposit. James blamed rain for the delay and he would finish in that time. 5/31/23: no work was started so I asked for deposit back. I also gave the option for him to deliver material and keep material costs. No response. 6/2/23: Asked for the money, no response. Phone is turned off and mailbox is full. 6/5/23: Cannot get in touch with James, no response.

    I believe James is a habitual liar and needs to see that there's consequences to running a business like this.

  • Initial Complaint

    Date:08/19/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract and put down a deposit for a fence in April of 2021. The project was started, a few panels of the fence were erected and then the area was hit with COVID so the business owner communicated that there would be a delay. I followed up with the business owner in April of 2022 to see what the timeframe would be for completing the project. He told me by the end of June. June came and went, I reached out multiple times without response. I was then promised the week of July 4th for completion. The week of July 4th came and went with no correspondence from the owner. After I emailed him telling him I am requesting a refund of the initial deposit, he finally called back stating that the material company is trying to charge an extra 2300$ for my material and he gave me a two week time frame for completion. That time frame has come and gone. The last communication received was him telling me he was waiting for a check rom his 401k to come in the mail to complete the job. I have given him $6700 as an initial deposit and have a portion of my fence up with no completion date to be had after waiting 16 months

JT Affordable Fence LLC is NOT a BBB Accredited Business.

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