Complaints

This profile includes complaints for Ophthalmic Consultants of Connecticut, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ophthalmic Consultants of Connecticut, PC has 4 locations, listed below.

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  Ophthalmic Consultants of Connecticut, PC

  1375 Kings Hwy Ste 301 Fairfield, CT 06824-5396

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  Ophthalmic Consultants of Connecticut, PC

  317 Foxon Rd Ste 2 East Haven, CT 06513-2038

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  Ophthalmic Consultants of Connecticut, PC

  2777 Summer St Ste 212 Stamford, CT 06905-4318

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  Ophthalmic Consultants of Connecticut, PC

  1064 E Main St Ste 318 Meriden, CT 06450-4898

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization stops short of illegality but are unethical and prey on seniors needing cataract surgery. I’d agreed to pay $2600 for left eye and when I arrived at ******** ********** in ********* they said I owed $2400+-. I questioned this since I’d paid the $2600 the day before. They said it’s the fee the facility charges. This brought me up short and I declined the surgery. Medicare covers this surgery; I’d had the right eye done 18 months before at **** and it was completely covered. **** had told me the left eye would cost $1700 to correct the astigmatism. I’d have returned to **** but the eye was deteriorating rapidly; couldn’t see out of it at all and couldn’t get a **** appointment for four months. I wasn’t comfortable paying a total of $5000 and my credit card limit wasn’t high enough to absorb the extra charge. I’m a single, 71 year old woman living on SS. Immediately after declining the surgery I called the **** ***** (they have four in **) office and told them I’d cancelled and asked for my $2600 to be refunded. As of this writing I’ve left three messages and no one has called back. Dr. S**** had mentioned he does 2000 cataract surgeries a year; the procedure takes five minutes. During my short time in ********* there was a steady stream of seniors coming and going; OCC is printing money! One of their deceptive practices is to charge $2300 for the surgery plus $300 to have another doc check to make sure the new lens was placed properly; the $300 is “strongly recommend”. When I separately asked two employees about this both gave the same response: “If you’re spending $2300 why not spring for the extra $300” (or words to that effect). Obviously they are trained to give this standard response. On my initial January 6 meeting I was inundated with paperwork and asked to initial each page to show approval. I’m guessing everyone signs not knowing what they’re signing; you can’t possibly read all that in a few minutes. All in all an upsetting experience!