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Business Profile

Orthopedic Surgeon

Orthopaedic & Neurosurgery Specialists, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

This profile includes complaints for Orthopaedic & Neurosurgery Specialists, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Orthopaedic & Neurosurgery Specialists, P.C. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an awful experience at ONS ****** *********** office.

      I saw a great doctor , Benjamin G***** ; who referred me to their PT department for a rotator cuff tear.

      I sought physical therapy ; when it was time for the PT department to submit notes to my insurance regarding my injury: they did not properly submit notes. I was given improper physical therapy. Different therapists. No at home work or follow up care. Billed my insurance as much as they wanted , and when I wanted to speak to head of PT or a manager they constantly hung up the phone on me. I went by the office where I was then verbally abused by the receptionist (who told me I am denied) , my insurance (****** **** ***** **** ******) also said they were verbally abused on the phone by ONS. I also received fraudulent charges from them which I can prove via my bank statement. They didn’t follow through with care, ran up my insurance ; and because of that I now have to seek care elsewhere with no insurance coverage as they stole it and didn’t provide me proper care. I had tried many times to speak with a doctor or manager or someone to assist this issue but they refuse , hang up the phone, and verbally assault me which was witnessed by my mother. I also sent emails trying to rectify the situation and that also went unheard. I feel they scammed my insurance and also left me to fend for myself. They keep telling me I had a designated therapist and at home work which is a LIE. My insurance/attorneys agree this is fraud and they too opened a complaint / investigation. I want my insurance covered PT Back and I will also be disputing their fraudulent charges regarding medical records which I already paid for.

      Also noted a payment plan was made for the charges they’re now recharging me for. Those can be proven via bank statements as well.

    • Initial Complaint

      Date:10/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got into a car accident back in Dec 21,2021 and I have been using my ***** medical to pay for treatment. I also was contacted by my own insurance **** ***** * **** ****** and was told as soon as my ***** insurance exhaust they will continue payments for my treatment. According to *** they billed my insurance for treatments from 08/24/22 to 10/11/22 and they have not paid. I called my insurance, and they told me that *** needs to do a pre-authorization for treatment since they are taking over from ***** basically they need to explain my treatment and they will get paid. I explained that to *** numerous times in September 2022 to the Physical Therapy office in ******** ** spoke with Sue told her please call my insurance and it will be resolved. October 24,2022, I received a bill from *** I called them spoke to Ronald G****** from there billing dept. I tried to explain to him what I told sue and a simple phone call to my insurance will resolve this matter. He was rude he cut me off and told me your insurance refuses to pay us it's your responsibility. I truly understand if the insurance has an issue with the bill will have to resolve it. that same day Tuesday Oct 25 ,2022 I called my insurance, and they told me again we want to pay this bill, but it has to be submitted the right way. the simplest way would be to have *** call us, and we can fix over the phone. *** refuses to call them. they need to call my insurance and resolve this matter and stop bothering me and stressing me out. I am trying to recover from injuries, and this is not helping it's making me worst physically and mentally not helping me recover.

      Business Response

      Date: 12/29/2022

      To Whom It May Concern:

       

      At Orthopaedic & Neurosurgery Specialists, our sole focus is on providing our patients with the best quality care while delivering a superior patient experience.  Upon learning of ***** ****** complaint to the BBB, ONS has been working with *****, our billing team, and his insurance carrier to resolve the unpaid claims as well as obtaining the additional authorizations for continued care. The patient has expressed his appreciation and satisfaction with our endeavors to bring these issues to resolution.  We appreciate the opportunity to amend the original complaint with this update.

       

      Thank you,

       

      Lori F******

      Orthopaedics & Neurosurgery Specialists

    Orthopaedic & Neurosurgery Specialists, P.C. is NOT a BBB Accredited Business.

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