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Business Profile

Cabinets

Cabinets to Go

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a kitchens worth of cabinets on July 12 2022, sales order **********. I signed off on the design, received them and realized that there was a mistake in the design compared to my measurements.
    I spoke to Megan- the manager and found out there would be a restocking fee due to needing to ship them back to the warehouse. I asked if I could ship them back with my business account instead of paying the restocking fee. She gave me the address and I paid for insurance with *** for both cabinets.
    They make it to the warehouse and I get a photo of the corner of one of the boxes broken and a note that they will not refund me $800 due to the product being damaged.
    I wasn’t concerned since I have insurance with ***. *** asks for photos of the product to prove its damaged and here is where it all goes wrong…
    The warehouse will not send photos of the damaged product, only of the outer box. Megan mentions she will have her boss call me and he doesn’t. Megan mentions she will have the emails she sent to the warehouse sent to me and she doesn’t. It’s been two month of back and forth at this point.
    I speak to Megan and we come to the realization that without refunding me, I still own the cabinet so I ask to ship it back to the store or to me to which I find out that they threw away my $800 cabinet!!!!

    *** will not refund me, Megan apologizes for the inconvenience and I’m here with a loss of $800 for the cabinet and $120 for shipping with *** that would have been refunded if I only had photo proof of the damaged cabinet.

    It felt like Megan resigned from helping after two months of not having anything happen. Not being attentive to a customer that is taking an $800 loss is not acceptable and far from a minor inconvenience.

    The cabinet returned was cabinet SKU ******* on page 2 of the invoice. I shipped back the cabinet with *** tracking: ******************

Cabinets to Go is NOT a BBB Accredited Business.

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