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Business Profile

Insurance Companies

Aetna Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Aetna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Aetna Inc. has 169 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 362 Customer Reviews

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    Review Details

    • Andrea H

      Date: 07/11/2025

      I’ve had constant harassment about their healthy home visit program. I’ve told them no. They have called me three times this week about this program which I have said NO to and have said no to since I signed up for this insurance in January. So thrilled to find they won’t be offering insurance in ******* in 2026, saves me the trouble of canceling it.

    • silvana H

      Date: 07/10/2025

      The personnel are not knowledgeable, zero customer service skills, I had to fight for payments because they do not want to give the benefits they promised
      This one is one of the worst insurances in the market

    • Alan D

      Date: 07/09/2025

      My complaint concerns their OTC practice and policy's of restricting customers from purchasing brands such as ********* , **** ******* , etc. They refused to sell the products in my cart at CVS (Aetna owns CVS) I can order it at Walmart , but Aetna restricts all mail order and because must be picked up at walmart (a 60 mile trip) I feel they discriminate against people using their health card because of all the stupid restrictions.

    • Shannon A

      Date: 07/02/2025

      I am extremely disappointed with Aetna. I was charged $600 for a blood test ordered by my doctor that was not covered by insurance. I had no idea this bloodwork would not be covered by my insurance, because no one told me. When I got my bill, I immediately contacted Aetna and asked if I could appeal the charge. They told me how, and I appealed it, and Aetna denied it, stating that the test I got was not covered by insurance. Of course it's not, that's why I was appealing the charge. I am appalled at the way this has been handled, and the fact that I have no other recourse. Aetna is not patient friendly at all. Now I am stuck with a several hundred dollar bill that I am unable to pay.

    • Dara S

      Date: 06/30/2025

      They have very rude customer service and gets very aggravated when asking questions and didn't get any answers to my question

    • Hortancia L

      Date: 06/27/2025

      I am writing to formally file a complaint against Aetna regarding the reduction of authorized service hours for my mother’s care, despite assurances made during a recent hearing that those hours would be restored and reimbursed. As of today, no action has been taken to honor that decision.
      Additionally, I have reason to believe that Aetna may still be billing Medicaid for services that were not rendered due to the reduction in hours. They took the money during the time my hours were reduced. The hearing officer granted me reimbursement for those hours dated from March 13, 2025-June 2025. The case manager would not speak to me about those hours. This raises serious concerns about potential Medicaid fraud and ethical misconduct.
      I have attempted to contact the AETNA fraud department multiple times., but my calls have gone unanswered, this lack of communication and accountability has caused significant distress and hardship.
      I respectfully request that this matter be investigated thoroughly. I am prepared to provide documentation, including hearing records, service logs, and communications, to support my claims.

    • Sean G

      Date: 06/25/2025

      It is hard to even come up with rating. This company is not abiding by the Medicare guidelines. They do not provide case management assistance without a 5 to 10 day waiting period. They do not provide effective assistance to determine the best care options for your loved ones, and they only provide 24 hour notice of discharge. If you want to spend your money wisely and ensure that you are getting good, do not use Aetna.

    • Kaitlyn S

      Date: 06/21/2025

      I have yet to be a full member (no insurance cards yet) however 2 payments came out of my account I've called customer service 3x each time i think they fixed it and then they said nothing was done. Customer service people were nice and all, but do not know how to do their jobs

    • Kr G

      Date: 06/20/2025

      I have a big nodule on my thyroid, and to try to avoid having my neck cut into, decided to go for a radio Frequency Ablation. I’m having trouble swallowing and the lump is visible. After making me wait for 2 weeks it was denied it as NOT MEDICALLY NECESSARY. WTF?! WHEN does it become necessary? When I can’t eat, swallow liquids, BREATHE? I HATE this company!

    • David Churchill C

      Date: 06/13/2025

      Aetna recently refused to approve an expedited request for spinal surgery to repair a disc at L4 L5. I fit all of the requirements necessary for the surgery. I have been in a great deal of daily pain for months. Now are only option is to appeal the decision. If it is declined again, I don't know what my options are. I need the surgery. It baffles me why Aetna is refusing my doctor's request. He has the MRI, he has the x-rays, he clearly knows how much pain I'm in. And he is and experienced and well-regarded orthopedic surgeon. Why is my insurance company doing this to me?

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