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Business Profile

Insurance Companies

Aetna Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Aetna Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Aetna Inc. has 169 locations, listed below.

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    Customer Review Ratings

    1.09/5 stars

    Average of 362 Customer Reviews

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    Review Details

    • Review fromTravis F

      Date: 08/05/2022

      1 star
      I would give zero stars if it were possible.
      The company denies pre-certification for cancer treatments based on age even though they have pathology reports showing that the cancer is the most aggressive form of cancer possible.
      Nothing like knowing that my life is less important to this company than a few dollars.
    • Review fromShawn C

      Date: 08/01/2022

      1 star
      They would not pay for my dad's pet scan to check for Cancer. It is a life saving test. He does have Cancer and they won't pay to see if it has spread.

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