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Business Profile

Travel Club

Club Getaway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 3/23, a contract was completed between myself/my daughter with Club Getaway for a wedding scheduled for Sept 13-15, 2024. A payment of $15,000 was made, plus fees of app $1500-$2,000. On December 1, 2023, Club Getaway was notified that the event would need to be canceled. A request was made for full or partial repayment of our money paid since we were providing 9.5 months notice of the cancellation, This was denied by Club Getaway on 12/06/23 via email. I have written many emails requesting to use the property on the scheduled dates, in the amount of the money paid to Club Getaway. They have not responded to emails. Furthermore, the facility has booked another event on the dates I had paid for. They are receiving double the payment from myself and from the new event scheduled for the same dates and will not respond to my emails.

    Business Response

    Date: 09/25/2024

    The client  had reserved our facility for a wedding in September 2024. Unfortunately, the event was canceled in December 2023. As per our contract, all deposits are non-refundable. However, we made efforts to accommodate the client by offering a refund if the weekend could be rebooked at the same value. Despite our team's best efforts, we were unable to rebook the weekend, which remained vacant.
    Throughout this process, we have made every effort to reach a fair and reasonable resolution for the client. Most recently, we offered the client a $15,000 credit for future use at our facility, which has been accepted. We are pleased that the issue has now been resolved, and we look forward to welcoming them in the future.

    Customer Answer

    Date: 09/30/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *******

Club Getaway is NOT a BBB Accredited Business.

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