Reviews
This profile includes reviews for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,104 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLisa H
Date: 02/12/2025
1 starLisa H
Date: 02/12/2025
Terrible all the way around! Cheaply made furniture! Terrible customer service and you wait months for your items!!
Bob's Discount Furniture LLC
Date: 02/14/2025
Hello ***** Thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account, and we do see that we exchanged the sofa and provided a $100.00 accommodation as a symbol of our apology for your experience. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers.Review fromEdward Q
Date: 02/11/2025
1 starEdward Q
Date: 02/11/2025
Bought a 3 piece living room set and after 3 years all the material started to fray. Their Funiture doesn't last long. Spoke to their customer service group and they said sorry nothing we can do a for you.
DON'T BUY HERE YOU'LL BE LOOKING FOR NEW FURNITURE IN A FEW YEARS.
** *********** ****** ******* *****Bob's Discount Furniture LLC
Date: 02/14/2025
Hello ******* we are very sorry to hear of the concerns that you are having with your merchandise. The merchandise purchased from us here at Bob’s holds a one year warranty against manufacturing defects. This warranty did expire in November of 2020. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromAshley F
Date: 02/11/2025
5 starsAshley F
Date: 02/11/2025
My delivery Guys were nice did a very good good delivering my oder his name was ALLE NUMBER *** WONDERFUL DELIVERY GUYS...Bob's Discount Furniture LLC
Date: 02/14/2025
Hello ******* we are so happy to hear you had a great experience with our delivery team, we aim for customer satisfaction! We do hope you enjoy your new furniture.Review fromVivian R
Date: 02/10/2025
1 starVivian R
Date: 02/10/2025
Do not do business with this company. I had to wait until January to get my dinning room set delivered. It did not come with the hardware to put the table up, and two of my chairs had stains on them and was squeaking . I was then told the parts will come in two days and I can call the store and have someone come right out and set the table up. I have called numerous times to have someone come out and they told me I won’t be able to have them come out until March 5th. This is absolutely ridiculous. To this day I have yet for someone to call me and confirm a time frame for them to come set my table up and fix the chairs. I paid for white glove treatment and to have to wait this long for someone to come out is ridiculous.Bob's Discount Furniture LLC
Date: 02/27/2025
Hello ******* thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see these concerns have been addressed with our corporate office. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromKrista R
Date: 02/08/2025
1 starIn May we bought a sofa, loveseat and recliner. A month ago I reached out because the couch was sinking in the middle and just not holding up and the recliner fabric was shredding and tearing in between the chair and the foot rest. Three weeks ago they brought a replacement sofa and no replacement recliner. In the meantime, I noticed that the arm of the loveseat was sinking like there wasn't a support there and I called them. I mentioned that we did not get the replacement recliner and we had an issue with the love seat. We got the run around, but after talking to yet another person, delivery was set up for 2/8. We waited around all day and they never showed and never called. Needless to say, we will not be getting replacement pieces eventhough all furniture is less than a year old and in addition to us purchasing their "goof proof warranty". We are middle aged with no children in our home, so it's not like our furniture gets abused, but either way, they are not standing up to their warranty and we are stuck with sub par furniture that isn't going to lastReview fromRebecca T
Date: 02/08/2025
1 starBobs discount furniture upsold up on overpriced furniture that is poorly made
They take a overly extended time to get parts if they get them to you at all
There is no communication from bobs about your product/part
You have to contact them and then maybe you get someone one the phone who maybe can help
The bottom line to my review
In June my chair broke bobs came out ordered the parts needed to fix the chair was told that the chair would be working in January when the parts were to be delivered
I called bobs several times their employees are uniformed of any update like that chair is no longer made and can’t get the correct part for the chair and there is nothing they can do to fix my chair however the final person I spoke with about this problem only wanted to focus on the couch.
I feel that bobs is very deceiving to the consumer save your money and just buy quality made products from a reputable company like steinhaffals and know that you spent less on better quality products than you would at a BOBS. the bottom line from Bobs was too bad and there was no resolution so I have broken down furniture that cannot be used and out a lot of money
Thanks BOBSReview fromJoshua L
Date: 02/07/2025
2 starsJoshua L
Date: 02/07/2025
Bad from the start…had my son’s girlfriend come to the house to accept delivery and it never came. They said they did but no door was knocked on or doorbell rung. Rescheduled delivery and finally got it. Now 2 years later my legs are resting on a board and no foam. Bought the insurance but claim got denied saying it’s not covered. I was told if I took a knife to it that it would be covered but obviously I’m not doing that. Total waste of money for the insurance. They also told me that it would be under manufacture warranty which is only a year and that has passed. So basically they say their furniture is only good for a year and then you are screwed. Now I have 3 more years of payments left on something that is junk.Bob's Discount Furniture LLC
Date: 02/13/2025
Hello ******* we are very sorry to hear of the concerns that you are having with your merchandise. The merchandise purchased from us here at Bob’s holds a one year warranty against manufacturing defects.
The Goof Proof protection is a plan through a third party company, Guardian. Guardian covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and they must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise.
Guardian has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet your expectations. Thank you for understanding.Review fromPaul G
Date: 02/06/2025
1 starPaul G
Date: 02/06/2025
Very disappointed that my store credit wasn't honored. I had a $159.00 store credit that I tried to use while buy another piece of furniture, they said it had expired. Yet last year, I went there and it was still active and nobody told me then that it had an expiration date. I could have demanded cash, but accepted a store credit because I knew I would be shopping there again, as I am loyal to those who treat me fair.Bob's Discount Furniture LLC
Date: 02/13/2025
Hello ****, thank you for taking the time to share your feedback with us. We want to know about your experience so we can make your next experience better. We have been able to access your account and we do see that you have a active gift card in your account for $160.00 (reference number ********). You can provide this reference number while purchasing and the store should be able to pull up this information. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.Review fromPriyankar K
Date: 02/05/2025
1 starPriyankar K
Date: 02/05/2025
Terrible Experience ! Faulty Furniture & Worthless Protection Plan
I purchased furniture from Bob Discounted Furniture in April 2022 along with a protection plan that was valid until April 2027. Unfortunately, my experience has been extremely disappointing. Shortly after purchase, my coffee table’s wooden top began to discolor and the paint started peeling off on its own—even though it was used under normal conditions with proper care. In addition, my sectional sofa developed severe issues: the fabric is covered in lint, the cushions have lost their firmness, and the color has faded significantly, despite no accidents or mishandling. I filed a claim (Claim Number: ******** ******** ******** ******** ******** ******** expecting support, only to have it rejected without a satisfactory explanation. I urge potential buyers to be extremely cautious before doing business with Bob Discounted Furniture, as both the product quality and customer service fall far below acceptable standards.Review for Guardian Insurance.Bob's Discount Furniture LLC
Date: 02/13/2025
Hello ********** we are very sorry to hear of the concerns that you are having with your merchandise. The merchandise purchased from us here at Bob’s holds a one year warranty against manufacturing defects. This warranty did expire in May of 2023.
The Goof Proof protection is a plan through a third party company, Guardian. Guardian covers the merchandise damage resulting from a single accident. Accidental damage must be reported within thirty days of occurrence and they must be able to provide the necessary details to clearly indicate that this damage occurred through a single accident or incident and not through everyday use, misuse or abuse of the merchandise.
Guardian has the right to deny claims for coverage under their own guidelines. It is never our intent to disappoint a Customer and again we want to apologize that we could not meet your expectations. Thank you for understanding.Review fromAnnette M
Date: 02/03/2025
1 starAnnette M
Date: 02/03/2025
Do not buy from here! We purchased a sofa, recliner, coffee table and side table. Paid upfront, no financing needed. We did not want it delivered until January. They called in mid December and wanted to deliver on December 21 but we reminded them we didn't want delivered until January. It was even written in the contract for January delivery. They said that was no problem, just give them a call when we were ready. This was in writing from them too. When I called in January to set up delivery they said they no longer had the sofa. They double sold it! And then they said sofa was discontinued. They wanted me to accept the rest of the order which I refused. I realized then I was probably speaking to an AI computer because it just kept asking me the same question over and over. Went to the store that afternoon and they just wanted to give me a store credit even though it was their error. I demanded a full credit which they reluctantly agreed to. Of course they didn't say it would take 8 business days to see it back on the card. Never will we go here again.Bob's Discount Furniture LLC
Date: 02/06/2025
Hello ******** we are so sorry to hear of your recent experience with us here at Bob’s. Our furniture is built to our specifications and comes directly from the manufacturer, the original availability date that was provided was accurate. However, as we did wait to schedule the order the current stock was sent out to scheduled orders and during this time the specific merchandise was dropped by the vendor.
We have been able to access your account and we do see that your order has been fully cancelled and refunded. We will share your insight with our business partners and seek to improve our customer experience for all of Bob’s customers. Thank you for bringing this to our attention.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.