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Business Profile

Gasoline

Citgo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gasoline.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this Citgo Gas station on ******** **** today 3/25/25. I needed to make two separate transactions on two separate cards in order to fill my tank. The first transaction on the first card went through the second one the Clerk claimed it was declined. Something told me to double check because I know I had the money. On my bank statement It said that the transaction had occurred. The clerk would not refund my money or let me pump the gas. I needed that gas to get myself to where I had to Go.. I showed the clerk my bank app that said the exact amount went through that I had attempted to charge.

    Business Response

    Date: 04/11/2025

    ***** ***** ******* ********************
    ***** ******* ***** *** **** **** **
    *** ********** ***********************
    ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

     

    Hello- 

    It has been resolved the issue. I spoke with her. 

    It didn’t charged her credit card at all. It was a technical error. 

    She has no complain now. Please keep this note. 

    Sorry for any inconvenience. 

    Thank you

    Anwar

Citgo is NOT a BBB Accredited Business.

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