Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 699 Customer Reviews
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Review fromSam
Date: 04/16/2024
5 starsSam
Date: 04/16/2024
Great customer service, patience and understanding. The employee who helped me was very knowledgeable and went above and beyond.
Quadient, Inc.
Date: 04/17/2024
Hi ********* thank you for reaching out to share your experience with us! I am happy to hear we were able to provide a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromEi S.
Date: 04/16/2024
5 starsEi S.
Date: 04/16/2024
All three of the girls were very nice and patient with the issue. They all worked hard to resolve it. I was very pleased with their customer service.Quadient, Inc.
Date: 04/17/2024
Hello, thank you for reaching out to share your experience with our Customer Service team! I am happy to hear we were able to provide a great experience. Your business is important to us. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service ManagerReview fromChristopher
Date: 04/16/2024
3 starsChristopher
Date: 04/16/2024
They must be busy, I am having trouble registering for a myquadient accountQuadient, Inc.
Date: 04/17/2024
Hello ************ your feedback is very important to us. I am sorry to hear you were having trouble registering for a Myquadient account. I noticed your online account was successfully registered on 4/16/24. I will reach out to you directly to ensure everything is resolved. – Kimberly A*** Customer Service ManagerReview fromLJ
Date: 04/11/2024
1 starLJ
Date: 04/11/2024
The leasing team/manager manufactured a narrative and new invoice to allege that there was no overlap in coverage. The supporting documentation that I provided was more than sufficient evidence that an overlap occurred. Additionally, the Support Care/ CS ADMIN Lead validated the overlap prior to escalating the request for a refund/account credit.Quadient, Inc.
Date: 04/15/2024
Hi ******** your feedback is very important to us. I am sorry to hear of your recent experience. I will review your account and reach out to you to provide further assistance. Please feel free to contact me directly at ******************* – Kimberly A*** Customer Service ManagerReview fromKENT N.
Date: 04/10/2024
3 starsKENT N.
Date: 04/10/2024
MY EXPERIENCE WITH QUADIENT HAS BEEN A MIXED BAG OF GOOD AND BAD. THE LAST CUSTOMER SERVICE PERSON (SHANON) WAS VERY GOOD AND FOLLOWED UP WITH ME AS PROMISED. MY FIST MACHINE WENT BAD AND THE PERSON THAT SENT ME A NEW MACHINE MADE ME SIGN UP FOR ANOTHER 3 YEAR CONTRACT. ENTERING FUNDS INTO THE MACHINE IS VERY CONFUSING AND WE PUT IN $1,000 VS THE INTENDED $100 AND THEY WOULDN'T ISSUE A REFUND. THE MONTHLY EXPENCES ARE TOO HIGH FOR A SMALL OFFICE LIKE MINE. THUS MY EXIT FROM THE COMPANY.Quadient, Inc.
Date: 04/15/2024
Hello ***** your feedback is very important to us. I am happy to hear that Shannan was able to provide a great experience. I am sorry to hear of your prior experience. I located your account and confirmed a refund for the postage that was withdrawn from the overfunded meter has been submitted. If you still need assistance or if you would like to provide more information regarding your experience, please feel free to contact me directly at [email protected]. – Kimberly A**Review fromHeather B.
Date: 04/10/2024
5 starsHeather B.
Date: 04/10/2024
Ms. Emily was super helpful and patient with me. She helped me set up my online account and stayed on the line till I was completely set up and my order was complete. She made sure i was confident with the on line process until the end. Thank you Emily :)Quadient, Inc.
Date: 04/15/2024
Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Emily! I am happy to hear Emily provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Emily's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromMary E.
Date: 04/09/2024
5 starsMary E.
Date: 04/09/2024
Teresa was great! Knew exactly how to handle my concerns about putting funds into our new mail machine. She talked me through it and sent me all the info I would need. She's a treasure.Quadient, Inc.
Date: 04/15/2024
Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Teresa! I am happy to hear Teresa provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Teresa's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromCraig B.
Date: 04/05/2024
5 starsCraig B.
Date: 04/05/2024
The purpose of the call was handled quickly and easily.Quadient, Inc.
Date: 04/08/2024
Hi ****** thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromKathleen F.
Date: 04/05/2024
5 starsKathleen F.
Date: 04/05/2024
Emily was extremely helpful and courteous. She set me up on myquadient.com and showed me how to navigate it.Quadient, Inc.
Date: 04/08/2024
Hi ********* thank you for reaching out to share your experience with our Customer Service Representative Emily! I am happy to hear Emily provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromNannette P.
Date: 04/04/2024
5 starsNannette P.
Date: 04/04/2024
When I did talk to the Customer Service Representative. She was very helpful and cleared my case with ease.Quadient, Inc.
Date: 04/05/2024
Hi ********* *hank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager
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