Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 699 Customer Reviews
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Review fromDiane H.
Date: 04/03/2024
5 starsDiane H.
Date: 04/03/2024
Mike gave me excellent service and was able to answer my questions and rectify the issue I had been calling on.
Quadient, Inc.
Date: 04/04/2024
Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Mike! I am happy to hear Mike provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Mike's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service ManagerReview fromCarla
Date: 04/02/2024
5 starsCarla
Date: 04/02/2024
The representative that I spoke with was very knowledgeable, efficient.and helpful.Quadient, Inc.
Date: 04/03/2024
H* ****** *hank you for reaching out to share your experience with us! I am happy to hear our Customer Service team provided a good experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromDierdre B.
Date: 03/28/2024
5 starsDierdre B.
Date: 03/28/2024
Mike W***** was not only wonderful to work with but he was extremely patient and listened to my concerns and went out of his way to help me. He is truly what a customer service rep should be (I was a lead at a Waste Managment call center years ago and was in charge of training new reps so I am very familiar with what is required and when someone does a good job).Quadient, Inc.
Date: 04/01/2024
Hi *******, thank you for reaching out to share your experience with our Customer Service Representative Mike! I am happy to hear Mike provided a good experience and was able to help resolve everything for you. I will share this wonderful feedback with Mike's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromHeather
Date: 03/28/2024
5 starsHeather
Date: 03/28/2024
Excellent customer service, employee went above and beyond to helpQuadient, Inc.
Date: 04/01/2024
Hello ******** thank you for reaching out to share your experience with us! I am happy to hear our Customer Service team provided a good experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromDan B
Date: 03/26/2024
1 starDan B
Date: 03/26/2024
SHOULD BE INVESTIGATED FOR FRAUD. They send bills with due date. But by their own admission, they process payments after due date and add $39 late fee to next bill. They are a finance company not a postage company. They make money from late fees, even though they are not late.
Notified me my agreement was up. Return instructions are not correct. finally got thru on call but had 76 minute wait. im sure they know people wont hold on line for 76 minutes. i pressed 1 for call back but it never came.Quadient, Inc.
Date: 04/01/2024
Hello **** I am very sorry to hear of your experience. I have reviewed your account and confirmed the late fee was credited. We have multiple funding methods available. The postage finance funding method is optional. I will reach out to you directly regarding the return instructions and to ensure we help resolve all of your concerns. Please feel free to contact me directly at ******************. – Kimberly A**, Customer Service ManagerReview fromMaurice
Date: 03/26/2024
5 starsMaurice
Date: 03/26/2024
Ashley was knowledgeable, patient and helpful.
She resolved my direct issue, and then several related issues.Quadient, Inc.
Date: 03/27/2024
Hi Maurice, thank you for reaching out to share your experience with our Customer Service Representative Ashley! I am happy to hear Ashley was able to resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromNicholas B
Date: 03/26/2024
1 starNicholas B
Date: 03/26/2024
This company is a scam! DO NOT USE THEM! They forced a new mailing machine on us saying the one we had was "obsolete". More lies from the liars at Quadient. The machine worked just fine. We did not want a new machine and were forced to practically by countless emails and phone calls telling us we need a new machine. We had ordered ink, the ink was never used. We returned the $200 ink cartridge and were told we cant get refunded on it because it was over a year old. This is business as usual at Quadient. On top of being obtuse during the call they act like their customers are a real problem. Their response was NO. NO REFUND, pay the money F You pretty much. Garbage scam lying dirt bags. DO NOT ORDER THEIR SERVICES THEY SCAM EVERYONE!!Quadient, Inc.
Date: 04/01/2024
Hello ********* I am sorry to hear of your experience. Your feedback is important to us. Your former equipment was scheduled for decertification by the USPS in June 2024. The new model that you received is IMI compliant and meets the updated security standards put in place by the United States Postal Service. I reviewed your account and listened to your interaction with our Customer Service team. During the interaction, the customer service agent was polite and professional. We have a 90 day return policy on consumable supplies. The supply you requested to return for credit was purchased over one year ago. If you have any questions, please feel free to contact me directly at ******************. – Kimberly A*** Customer Service ManagerReview fromPam M.
Date: 03/25/2024
5 starsPam M.
Date: 03/25/2024
Best in class customer service, patience, knowledgeable of the business.Quadient, Inc.
Date: 03/26/2024
Hi **** thank you for reaching out to share your experience with us! I am happy to hear our Customer Service team provided a good experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromJanet M
Date: 03/22/2024
1 starJanet M
Date: 03/22/2024
Unfortunately I would not recommend Quadient. They emailed us a new postage meter contract so I had to call to find out why they wanted us to get a new postage meter. They told me our meter would be obsolete, so we needed to sign a new contract for a new machine by 3/31/24. I started looking at other options for postage since the new meter was quite a bit more (even for a very basic model). I let the account rep know I was looking into other options and nothing was ever said to me that if we go another route we would need to pay out the rest of the contract plus a termination fee. I assumed that if the meter was obsolete next month, the contract would no longer be in effect since it was for the obsolete meter, and nothing was ever said regarding this by my account rep. When I asked her how to get the meter picked up she told me to call customer service. When I called customer service, the rep proceeded to tell me that our meter wouldn't be obsolete until after the end of our contract in 10 months. I feel like I was just being taken advantage of to get a new meter now so I would have to pay more money. I should have been given all the facts up front about my meter and all my options instead of just pushing a new meter on me and not telling me all of the facts. I was trusting them but I decided to go a different route and now I am glad although they wouldn't work with me in getting out of contract early even though its there own fault. If they would have never contacted me to try to upgrade my meter, I would have never started looking around for other options. And they would still have me as a happy customer.Quadient, Inc.
Date: 04/01/2024
Hello J****, I am very sorry to hear of your experience. Your feedback is important to us. I will review your account and reach out to you to provide further assistance. Please feel free to contact me directly at ******************* – Kimberly Al** Customer Service ManagerReview fromBarbara H.
Date: 03/21/2024
5 starsBarbara H.
Date: 03/21/2024
Very helpful and resolved my question promptly. Thank you Emily!Quadient, Inc.
Date: 03/22/2024
Hi *******, thank you for reaching out to share your experience with our Customer Service Representative Emily! I am happy to hear Emily was able to resolve everything for you quickly. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service Manager
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