Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a debt collector regarding a "debt" that I owed the school. I was a student back in 1/2022 and only attended a few days when I realized I didn't think it was going to work out. At the time I notified the admissions counselor and informed him in a timely manner regarding my situation. I contacted the school today and was told that they sent me correspondence to my old address which I moved from that address over 2 years ago. I was never contacted about this matter with my regular email because the school stated even though I dropped my classes I was still considered a student and they communicate only through student email. It is almost 3 years later and I'm being contacted by a debt collector. I would like to see evidence of my email to the school showing that I withdrew and what date. Also, I would like to see a breakdown of what the charges are for.

  Business Response

  Date: 10/28/2024

  Good afternoon,

  I am confirming receipt of Complaint ID ********. The College will review the complaint and respond as soon as it has reviewed the matter.

  Thank you,

  Carolyn H*****

  Customer Answer

  Date: 10/30/2024

  We have come to an agreement to resolve this matter.  

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to withdraw from a program at this school well within the drop deadline. I was in constant communication with my advisor about the issues at hand, and I tried reaching out to other departments to ask further questions about enrollment status and what, if anything, I would still owe. The only responsive person was my advisor. When it came time to drop, I heard something about 5 days after, at which point the class was already in session. I did get to drop, and filed a petition, however, I wasn't told about this until over a week later, still. They're trying to tell me I get no more money back and that I can take a class in either the summer or fall. With the constant ongoing issues, I feel this is unacceptable. You had a student inquiring about this school, and not one person could give me a straight answer. I feel like I was ignored just so that they could get more money out of me. I'm not a happy camper right now.

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a 3-credit course as a first-time visiting student. During the first week of the module I was able to access the ******* email provided by the college as well as the ********** portal for the course. I reviewed course materials and reset the password as instructed by the registrar. Regardless, after the initial login I could not reaccess the provided ******* account or the ********** platform. I attempted using the provided temporary password and reset the password to no avail. I contacted the college inquiry department the first week of November notifying them of the issue. I did not receive a response or confirmation. The inquiry window did state that a response could take up to 3-4 business days so I did not harass the department. I also called the help line and could not reach a customer service member. I also expected the college to contact me within the suggested time frame. Charter Oak failed to contact me.
  
  I still could not access the provided ******* or the ********** platform. I contacted the IT department two weeks later realizing I had yet to receive a response. I was able to access both platforms with assistance. It was then I was notified I had been administratively withdrawn from the course. I paid my fee bill in full at the time of admission. I planned to complete the course as the credits were necessary to graduate at my home university. Charter Oak notified me of my potential withdrawal on the ******* account I made clear I could not access. Despite having my personal email and phone number, the college chose to notify me on the email I could not access.
  
  I attempted to solve the issue with the merchant prior to filing a claim. I also requested that the funds on my account be transferred to another module if I could not be re enrolled. The merchant failed to address their shortcomings and refused to issue a refund, partial refund, or transfer the semester funds.