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Business Profile

Roofing Contractors

Klaus Larsen Roofing

Headquarters

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BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Klaus Larsen Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Klaus Larsen Roofing has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** **** is a condominium association in *********** **. In April of 2019 the association contracted with Klaus Larsen to replace the roof on a barn that is part of our property. The roof leaks - and has for a few years. All attempts by our maintenance supervisor and our property management company, Imagineers, to have the issue repaired has fallen on deaf ears.


      All we want is for Klaus to honor their warranty - 10 years on the shingles and 20 years on the warranty.

      The roof needs to be repaired before there is more significant damage.

      Business Response

      Date: 12/20/2024

      We were dealing with this customer directly and this is the first response we received from you, how has this been closed out?  Customer was calling a past employees cell phone directly and not ours.  Please open complaint so we can properly respond.  Also these are being Sent to ****** who has not worked at or company for well over a year. Maybe this is why the complaint was not received? 

      Business Response

      Date: 12/24/2024

      Good afternoon, This customer was requesting service through a past employees personal phone number. Once we received BBB complaint we have been in contact with customer directly.  The repair is covered under warranty and service is set for January 14th. Please let me know if you have any additional questions.

      Thanks!

      Business Response

      Date: 12/24/2024

      Good afternoon, This customer was requesting service through a past employees personal phone number. Once we received BBB complaint we have been in contact with customer directly.  The repair is covered under warranty and service is set for January 14th. Please let me know if you have any additional questions.
      Thanks!

      Customer Answer

      Date: 01/02/2025

      Hello

       

      The last info you sent stated Klaus would be fixing the roof by January 14.

      So there is no resolution as of yet.

    • Initial Complaint

      Date:01/03/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Afternoon. Last Spring we had a new roof installed by Klaus Larsen. At the time of the roof project, the salesperson visited our home, conducted an inspection and we also arranged to have new gutters put on. We asked for, and were sold at additional expense, clog free gutters.

      The roof project went very well and the installation of the gutters as planned. This fall we learned of a problem.

      The gutters have not performed well, clogging completely at each point on the house and garage. We had to remove the screening and clean out the clogs by hand. I contacted Klaus Larsen in November to request a repair or alternate solution. After several follow up calls, I was told by Melissa that the system we have doesn't work with pine needles. This lot of full of pine trees, and this would have been evident to the salesperson at the time of sale (see attached photo). We believe and expressed to Melissa that we were sold the wrong product and needed a solution. I even stated I may be willing to contribute to the expense if a different system was needed. At this point, despite our additional follow up, we have no resolution and no further contact back from Klaus Larsen. We are seeking either a repair, replacement or refund based on their error and misrepresentation in sales.

      Thank you

      Business Response

      Date: 02/06/2023

      Good morning,

       

      I’m responding to complaint #********, we are currently working with the customer to change out the outlets on the downspout. The customer agreed to this resolution. We are waiting on the homeowner to confirm a date back with us.

       

      If you need any additional information, please let me know.

       

      Thanks,

      Stephanie

      Customer Answer

      Date: 02/16/2023

      Wanted to follow up on the above complaint.  I had been traveling and away from email so not able to respond before you closed the case out. 

       

      We have had additional work done by Klaus Larsen.  While we will have to wait until fall to see if their remediation was effective, we are satisfied with the response and solution provided by the business.  

       

      Thank you 

       

      ***** ******** 

    Klaus Larsen Roofing is BBB Accredited.

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