Complaints

This profile includes complaints for Wine Parity's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wine Parity has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wine Parity

  62 Harbor Ave Norwalk, CT 06850

• 

  Wine Parity

  10 Cross St Norwalk, CT 06851-4613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order from Wine Parity in ******** ** in November and they told me they were awaiting the order to come in but after another month they refuse to update me again. I want either the product I ordered or my $241.24 back

• Initial Complaint

  Date:11/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB - I placed an order (ORDER#***** confirmed on October 3rd) with this company over a month ago for a case of wine. I have not received the order even thought my credit card was charged (>$400). After several inquiries and promisises in mid October nothing has happened even though I was promised to receieve the order weeks ago. Now I get no responses to emails or voicemails even though I have tried repeatedly to get my product or at least the status of the order. They have my money and I have received nothing. I either want the product I ordered (which is probably not going to happen) or a refund. **** if you can help or how BBB can intervene. Wine Parity should be on your radar as either a poor service or worst case - a scammer company inb ** that takes money and has no abilty or intention to serve their customers.

  Business Response

  Date: 11/22/2022

  Our business, as with all online wine retailers, depends on our
  suppliers to be timely and accurate in order to service our clients efficiently
  and effectively. It's occasionaly a precarious position that we're in.  In this case one of our
  suppliers delivered one of the wines in Mr Tanenbaum's order with the wrong vintage and another
  supplier neglected to tell us that one of the wines was temporarily out of
  stock and will be delivered to us asap after we promised a delivery date, which
  delayed shipment again.    
  
   At 10:04 AM today, November 8 we forwarded Mr.
  ********* the *** tracking number for his delivery. The wine was delivered November 10 at 5:36 PM at his residence via *** with proof of delivery.  
  
  It is unfortunate that there will be the occasion where our system is effected and from time to time we will receive a scathing complaint, with or without defamatory accusations.  We are sorry for our imperfections and again, we are always working to improve our service and have been for over 20 years.
  
  Our suppliers are stressed financially
  and, due to increased trucking costs and regulations. As with every industry they
  are short-staffed therefore carrying smaller inventory
  
  We realize our system is not
  perfect and we diligently work to improve all aspects of our business and we do
  apologize for our occasional situation where we have a dissatisfied client. Unfortunately,
  situations like this happens from time to time when selling vintage wine.

• Initial Complaint

  Date:09/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I searched online for a hard to find wine, Wine Parity’s website showed the wine in stock
  2. I call to verify, and yes, they have the wine in stock
  3. I place the order and pay in full online
  4. 3-4 days later I write for an order confirmation and tracking number, they say they will ship when the weather improves
  5. After 40 days I ask for an update, they say the wine has shipped but cannot find a tracking number.
  6. The company declares that they do not have the wine in stock and cannot get it. They offer a refund.
  7. The company lied to me on 4 occasions.

  Business Response

  Date: 10/03/2022

  Customer was refunded fully on September 21st.   

  In addition we had sent out the following notice to customers that were experiencing shipping issues: I’m sorry
  you had a bad experience. I was hired in July to improve our service here at
  Wineparity.com.  Due to higher sales
  volume, unusual summer heat, trucking restrictions and suppliers having
  delivery issues as heat can permanently damage wine. Consequently, our service
  suffered during the months of July, August and September. We are working
  extremely hard to catch up and we have seen dramatic improvements. We appreciate the understanding and patience of our
  loyal customers.

• Initial Complaint

  Date:09/07/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered online 756.00 for 2 cases of wine. Charged in full day of online purchase. One month later, no shipment, no response, completely ignored. Email response "waiting for payment confirmation." That is inaccurate. Voice mail is just an unanswered message machine. No live customer Support.

  Business Response

  Date: 10/14/2022

  The customer purchased the
  product which he thought was 750ml bottles of wine, for which we use the industry
  term “full bottles,” but were actually 375ml bottles, which the industry
  designates as ½ bottles.  The bottle size
  375ml is clearly shown on the page of the wine involved in this BBB complaint/dispute.  The customer cancelled the order because he
  thought he was getting a 750ml wine for the price of a 375ml wine. Since there
  is nothing to refund, the customer dispute is with his bank. We accepted the
  dispute and the customer cancellation of the order, therefore the funds
  should go back to the customer. If he had issues with any refund, he would have
  to contact his credit card company.

  Customer Answer

  Date: 10/20/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The website denoted 750ml bottles. Screenshot I possess.

  I also was told several times via documeted email that:
  1. We are waiting for payment. They were paid the day of the order. After 2 weeks I inquired as to where the order was since it was paid in full. So that was a falsehood told by the company.

  2. I never received a response. I inquired again. I finally, as with all their responses, received a response days later "We have staffing issues, and your order should go out in the net 2-3 business days." 2 weeks later, there was no shipment. There was no follow up email. 

  3. I requested a refund. They never provided one. So I had to contest the charge from **** to get my refund. That is after they promised a refund, and never delivered.

  This is all documented via email.
  
  
  
  Sincerely,
  
  
  
  ******** *****

  Business Response

  Date: 10/24/2022

  Again, we are very sorry Mr.
  ***** had a negative experience.   We went back though our records
  and in fact we did not specify that the specific wine was a 375ml aka ½ bottle. It’s a
  common mistake in our industry. This is clearly our mistake and we have since double-checked our site to be sure that reference/content re. bottle sizes on the site are more specific to avoid further confusion in
  this case and in all other aspects of our website. 
  
  We profusely apologize for
  this, but once Mr. ***** disputed the sale with his bank there was nothing we
  could do.  He has his money back from **** according to item #3 in the
  continuation of his complaint # ********.  We are not responsible for
  typographical errors as mentioned in the website Terms and Conditions which is
  a common practice among online retailers.   

  Customer Answer

  Date: 10/24/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The response  is inaccurate. All my emails unequivocally substantiate my claims.

  I after 2 weeks of placing the order, inquired. I was told "We are waiting for payment." Well, **** confirmed that the payment was successful and received the day of the order. So that was false.

  I sent the information in and screenshot of the successful payment, and after receiving no response, I emailed to cancel the order as this was suspicious, and we were a month after payment and no. wine had shipped. 

  After I said I wanted to cancel, I was told via email 'Oh, there was a delay from the winery, your order should ship out in 2-3 business days.'

  After 2 weeks, I received nothing and had to have **** contest the charge.

  I was fed lies, delays, and falsehoods. 

  That is not proper business practice. Many of the reviews on the web relate the same story.

   

  
  
  
  
  Sincerely,
  
  
  
  ******** *****