Reviews

This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeServe USA Corp. has 34 locations, listed below.

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  HomeServe USA Corp.

  45 Glover Ave Fl 6 Norwalk, CT 06850-1238

  
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  HomeServe USA Corp.

  PO Box 4067 Portsmouth, NH 03802-4067

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  HomeServe USA

  PO Box 2026 Marietta, GA 30061-9909

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  Home Service USA

  PO Box 873 Northbrook, IL 60065-0873

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  Home Emergency Insurance Solutions

  P.O. Box 11594 Richmond, VA 23286

Review Details

• Review fromDarlene W

  Date: 08/25/2023

  1 star

  Darlene W

  Date: 08/25/2023

  Worst customer service of any company I have worked with. On phone 3 hours, talked to 9 representatives…2 in billing, 4 In customer service, 3 in repair service. Two supervisors were asked to call me back, no one has in 24 hours. This company has employees working from home, they cannot answer questions that are not visible on their computer screen, if they want a supervisor to assist them, they have to “email” a supervisor and wait (like me for a call back). This company has multiple contracts and plans with various options for customers and no one can answer specific questions about coverage. Nor do they care, they just transfer you to another person. And “ Charlie” the robot is worthless in getting you help. I have had this service plan for over 25+ years, when Home Serve took over ….its been two years of poor, poor poor service. I would not recommend Home Serve to any family or friends…..I am going to cancel my policy.
  

  HomeServe USA Corp.

  Date: 08/30/2023

  ******** thank you for letting us know about the issues you have had with your policy and getting service. We would like to speak to you about this to find out what happened and to see if we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene

• Review fromDorothy G

  Date: 08/22/2023

  5 stars

  Dorothy G

  Date: 08/22/2023

  I took out several of their plans about 56 years ago because they offer what you really need for your home. I have to say they have been there every step of the way. I had to have major plumbing done in my yard and they covered the entire cost. I now have about 6 plans with them and believe in them wholeheartedly. There is never a service call for any of the plans. Give them a try you won’t be disappointed!!!
  

  HomeServe USA Corp.

  Date: 08/23/2023

  Hello *******, thank you for your review and being a loyal customer. It is wonderful to hear you have been with us these last 6 years and that the policy has been there to help when you needed it. Our emergency repair line is available 24/7 should you ever need us. - Eugene

• Review fromMonique M

  Date: 08/19/2023

  5 stars

  Monique M

  Date: 08/19/2023

  I am very pleased with their service. Professional, diligent, thorough.
  

  HomeServe USA Corp.

  Date: 08/21/2023

  Hello ******** thank you for your review. We are glad to hear that you were pleased with the service and the policy was there to help when you needed it. Our emergency repair line is available 24/7 should you ever need us. - Eugene

• Review fromMichael M

  Date: 08/16/2023

  1 star

  Michael M

  Date: 08/16/2023

  We had a plan for every item or system that coverage was offered on for our home for about six years.
  They sent technicians out three times over a hot water heater issue which they could not determine the root cause of…I ended up had repairing it myself.
  Our cooling system was leaking Freon….They sent technicians out to years in a row to recharge the unit with R-22 without addressing the leak issue.
  Then on the third year, they condemned the cooling coil and condenser and told us we would have to pay the total cost for a replacement.
  After reviewing the estimate from their contractor, I cancelled all HomeServe coverage and got a better contractor offering a better quality replacement unit at a much better price.
  HomeServe is a very low quality product and should not be offered by local utilities companies as a viable or reliable convenient add-on to their monthly utility bill.
  

  HomeServe USA Corp.

  Date: 08/17/2023

  Michael, thank you for letting us know about the issues you had with those previous service requests. We would like to speak to you about this to find out more and to see if we can help. A specialist from the Office of The President will reach out to you shortly. Have a good day! - Eugene

• Review fromChaplains L

  Date: 08/15/2023

  5 stars

  Chaplains L

  Date: 08/15/2023

  My wife and I have been using "Home Serve" for over a decade, and we absolutely love their service.
  Their customer service is excellent as well as the companies that service the needs that we've encountered.
  So far we've used plumbing, heating & air conditioner, and electrical.
  The stress of any situation, whether it is a clogged sink, toilet, or air conditioning system that broke on the hottest day of the year, they were such a blessing in relieving the stress.
  

  HomeServe USA Corp.

  Date: 08/16/2023

  Hello ******** *** ****** thank you for your reviews. It is wonderful to hear that so many policies have been useful for you over these years. We also love to hear that you have had good service not only from us but the contractors we have sent. Our emergency repair line is available 24/7 should you ever need us. - Eugene

• Review fromAbigail M

  Date: 08/11/2023

  1 star

  Abigail M

  Date: 08/11/2023

  Wednesday: We experienced gas leak, gas company shut off gas and we were reminded of our HomeServe plan through gas company. Called HomeServe and they said “We’ll be able to get a technician out tonight just stay by your phone as they’ll call when on way” I said “It’s 10pm here and someone will come tonight?” And she said “yep!” So I waited… till 3am and no one called.
  Thursday: called first thing in the morning and they had no record of me calling the previous night. Retook my info and ensured me someone would reach out today to get our gas line in basement fixed. Multiple phone calls later, and no one came out. I finally reached out to a company that works with HomeServe and was told that the contractor would be out tomorrow, they would do an assessment and would need to call HomeServe to approve the cost of service and I would need to authorize work, and we’d be set.
  Friday: Contractor comes out, says it’ll be $784 to repair. I call home serve and this time I’m told “The contractor needs to email over the cost and we’ll approve or deny within 24 hours. If we approve, the payments would be sent to contractor then work could start then, so it could be a few more days” I explain that was not explained and asked if I could pay out of pocket and get reimbursed and HomeServe rep said “No that’s not how this works.” Living without gas means no showers, no oven/stove top. I can’t do that for “a few more days”.
  So, after giving me multiple different answers, constant run arounds, I ended up paying out of pocket and cancelled and requested a refund from HomeServe for the months of service I paid for and they said “Nope, can’t do that” So not only am I out the cost of what this service claimed they’d help coordinate AND cover, they won’t even give me a refund for the months I paid for this ‘service’ despite them no upholding their side of things. It was literally the worst experience with a company I’ve ever had. Do not recommend. They just want your $. Profit > People.
  

  HomeServe USA Corp.

  Date: 08/16/2023

  ******** thank you for letting us know about the issues you had calling in for service and the back and forth answers you received from the agents you spoke with. I do see that you spoke with a member of our Office of The President team the other day and had this issue corrected. - Eugene

• Review fromDebi R

  Date: 08/10/2023

  2 stars

  Debi R

  Date: 08/10/2023

  When I first started with Home Serve they were great. Lately, anytime I call it takes me days to get help
  I am out of water now, due to a broken pipe, and I was told today, it will be Monday before I can get anyone out. I had a plumber out last night, but he didn't fix it, so I have to wait until Monday. Service has been very bad in the past months. I am correctly looking for a new company to serve us
  

  HomeServe USA Corp.

  Date: 08/16/2023

  ***** thank you for letting us know about the issues you had with the contractor not being able to fix the leak the same day. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene

• Review fromDavid A

  Date: 08/09/2023

  1 star

  David A

  Date: 08/09/2023

  I signed up for sewer line warranty with Service Line Warranties of America (SLWA) early in August of 2022 thru a "promotion" by the **** ** *******  The "Acceptance Form" I completed and signed indicates an annual fee of $75.96, and stipulates an auto-renewal requirement. I sent a check to SWLA in that amount on 7/27/2022 to initiate the coverage. On August 7, 2023, I noticed an automatic charge to my bank to "Homeserve, USA" for $99.96. When I phoned SLWA (phone number not allowed by the BBB system!!!) I was told that the "contract" I signed allowed for an increase in annual rates. I have read and re-read the "Acceptance Form" that I initially signed, and I do NOT see any statement about an option for the company to increase the rate. In fact, from that Form is the following: "...on the same payment terms I selected at the then-current renewal price..." I selected a box indicating $75.96 which stated that it was an "annual" charge. To me, this means that the recurring annual renewal charge will be what I paid initially, that is, $75.96. If I am mistaken, then, at the very least, this is intentionally misleading verbiage, obviously designed to trick those unfamiliar with ambiguous and deceptive legalese.
  

  HomeServe USA Corp.

  Date: 08/16/2023

  ****** thank you for letting us know about your issues with the policy renewal and the rates charged on renewal. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - Eugene

• Review fromMICHAEL M

  Date: 08/07/2023

  1 star

  MICHAEL M

  Date: 08/07/2023

  you refused to do the very thing I pay you for. My pipes are still clogged and I need someone to run a camera through them to see where the clog is occurring.
  

  HomeServe USA Corp.

  Date: 08/11/2023

  ******** thank you for letting us know that you are having issues again with your sewer line after our contractor last cleared the line. We would like to speak to you about this to see if we can help. A specialist from the Office of The President will reach out to you shortly. Have a good day! - Eugene

• Review fromAI I

  Date: 08/04/2023

  5 stars

  AI I

  Date: 08/04/2023

  Good service , fast very happy ?? I called, and they helped me as soon as possible to get my air conditioner back running
  

  HomeServe USA Corp.

  Date: 08/07/2023

  Hello Al, thank you for your review. It is great to hear that you had a good experience with the contractor and that they had your AC working right away. Our emergency repair line is available 24/7 should you ever need us. - Eugene