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Business Profile

Infertility

viO HealthTech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Infertility.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this item after reading how to set up sensor. Uploaded photos if their steps to link and a link for the videos demonstrating the sensor connection are available at **********************************.

    But when trying to register in real life I get these instructions that I need a NFC reader to connect to my phone. I believe this is false marketing and if I knew beforehand I'd never purchase this item and they won't refund because the box was opened per their policy; however, you can't see that you need a NFC reader until you've actually opened the box.

    The medical sterilized package storing the device is unopened but the has been opened.

    Business Response

    Date: 08/15/2023

    ******

     

    We are sorry to hear that you had some initial difficulties setting up your OvuSense device.  To use the OvuSense Sensor and App, your phone must have native/in-built NFC technology, there is no requirement for an external NFC Reader.

     

    I can see from our Customer Support correspondence that you have followed our troubleshooting advice and have successfully managed to connect your Sensor and download temperature data.

     

    If we can be of any further assistance in the future, please do not hesitate to contact our Customer Support Team via the website.

     

    Kind Regards,

     

    The OvuSense & viO HealthTech Team

    Customer Answer

    Date: 08/15/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

viO HealthTech, Inc. is NOT a BBB Accredited Business.

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