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Business Profile

Event Ticket Sales

Ticket Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ticketclub sale for 2 tickets to **** * which was supposed to be on 10/5/22 for which we paid $432.00 which I was ok with. The problem here is now the concert was canceled till next Jun 30 2023 at 7:30PM
    ******* * **** ********** **** ****. I can see a short wait for this but 8 months is not reasonable. The place the event is being held is giving refunds and suggested that they should also, but they are not which is the basis of my complaint against them. They told me they are a reseller of tickets, but no info was given on who to contact to get refunds. This company appears to me as a veteran to be a bit fraudulent and I want a refund!

    Business Response

    Date: 03/06/2025

    ******** - Event was postponed, and the client was unhappy a refund was not offered, but in the end did download tickets and attend. 

     

    Thank you for sharing your concerns with us. We understand that event postponements can be frustrating, and we’re sorry for any inconvenience this may have caused. We want to assure you that your tickets were still valid for the rescheduled **** * concert, and we hope you were able to attend and enjoy the event.

    As per our policies, tickets are generally non-refundable in the case of postponements, and we appreciate your understanding of this. However, we’re glad that you were able to download your tickets and that they were accepted for the rescheduled show.

    Business Response

    Date: 03/06/2025

    ******** - Event was postponed, and the client was unhappy a refund was not offered, but in the end did download tickets and attend. 

     

    Thank you for sharing your concerns with us. We understand that event postponements can be frustrating, and we’re sorry for any inconvenience this may have caused. We want to assure you that your tickets were still valid for the rescheduled **** * concert, and we hope you were able to attend and enjoy the event.

    As per our policies, tickets are generally non-refundable in the case of postponements, and we appreciate your understanding of this. However, we’re glad that you were able to download your tickets and that they were accepted for the rescheduled show.

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased tickets that were speculated by the website's seller after finding out from the venue that specific seats do not exist. Told the company want a refund because seats do not exist. The company tried to shove different seats in my fact to take and kept telling it was an "upgrade" Provided proof from venue that specific seats sold do not exist. Company wouldn't honor refund. This is to other bad orders from this company including missing tickets to another event as seller didn't check address from orders before covid for events that have been rescheduled. Customer service is terrible. They talk over you when you try to explain. They do not understand what is going on and trying to tell you something that is false even with proof provided. This company need to be looked at their businesses practices. I'm looking for refund on 2 bad orders not 1 but 2. Proof is attached for one order. For other order since its address related issue proof can be uploaded per request not to giveaway personal address where tickets were shipped to wrong address.

    Business Response

    Date: 03/06/2025

     

    Thank you for sharing your feedback. We’re sorry to hear that your recent experience with Ticket Club did not meet your expectations. As a valued member of our community, both as a buyer and a seller, your satisfaction is incredibly important to us.

    We understand that there may have been some frustrations, and we’d love the opportunity to address any concerns you may have. Please reach out to your dedicated rep directly at ###-###-#### (Option 4) so we can look into this further and work to resolve any issues you’re experiencing. Your continued business and success as a seller are very important to us, and we’re here to help ensure everything runs smoothly for you.

     

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