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Business Profile

Home Improvement

Handyman Services Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We originally hired Handyman Services Plus LLC, owned by Ryan P*********, on 10/1/2023 to complete a bathroom repair project. That job quickly turned into several other jobs as he kept offering to fix/repair/upgrade other areas of the house. Ryan insisted on obtaining half of the money for each project upfront and in cash. Throughout the project, costs kept increasing for one reason or another, yet no receipts, bill of materials, or other accounting documents were ever provided by him. As the work expanded, the completion of the jobs stopped. They would begin new projects and tell us that the previous would be completed soon after but that never happened. Overall, they were hired and paid for 10 different jobs throughout the house and only completed 3. Several pictures have been attached to this post to show the poor craftsmanship and unfinished work that we are now forced to fix ourselves.

    The largest job was to install mini-split AC units throughout the house, which was quoted at approximately $24,000 overall and he demanded $18,000 upfront as a deposit, which we provided on 10/19/2023. On 11/5/2023 we were told that the units he originally quoted us on had gone up in price and more money would be required to purchase them, or we would have to go with cheaper and less capable units. Since he was no longer capable of fulfilling his end of the contract terms, we asked for the deposit to be returned on 11/24/2023. Ryan stated that he would not be returning the deposit money because he had a 3-day refund policy (no such policy was written on any contract he provided, nor does this type of policy apply to a deposit) and then promptly cut off all communication with us. We have attempted to contact him repeatedly, as did the SWPD and our attorney who sent a demand letter on 1/5/2024, and no money has been returned.

    This is a clear violation of 20-427(b)(8) of the Home Improvement Act, for which a suit is being filed in Superior Court.

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not cleaunup after installing a new roof at *** **** ** ** ********** *** 
    The job was completed on 12/8 and paid in full.
    Ryan P******** promissed to clean up but then stppped responding to calls, emails and text messages.

  • Initial Complaint

    Date:08/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 17, 2023 I made an $8,000 deposit on a 10 x 24 Deck build. As they were working on the deck I put a second deposit of $6,000 down on replacing my driveway. When the deck was completed, at the end of March, it was only 10 x 16 so I talked to Ryan and he agreed to take $800 off the driveway for the smaller deck.
    The deck was mostly complete, they had a few pieces of trim and small items to finish up but knowing they would be back for the driveway I paid them the remaining $6000 for the deck.
    At first Ryan was staying in contact and told me they wouldn't be back until the beginning of June to finish and start the driveway. The last correspondence I have received from him was on May 12, when he said they would be back in June. I have repeatedly texted, emailed, and called with no response. In addition, Mike from ** ******** ********* worked on the deck with Ryan, in fact he uses pictures of my deck on his ** ****, I also reached out to him with no response.
    At this point I still have 2 unfinished jobs and $6800 in deposits that have not been returned along with left over supplies around my house.

Handyman Services Plus is NOT a BBB Accredited Business.

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