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Business Profile

Tire Dealers

Maple Tire Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Maple Tire Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maple Tire Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off four (4) rims with tires and four (4) new tires for mounting and balancing.
      I was told it would be fifteen dollars ($15) per tire and a six dollar ($6) tire disposal fee. So, $21 per tire plus tax.
      When I picked them up I was charged forty ($40) each plus tax totaling $170.16.
      I was shocked and asked the tech that was checking me out why the price difference from this morning? He stated ' my Boss charges extra to people that bring their own tires.' I asked to speak to him and he was not available.

      Business Response

      Date: 09/13/2022

      I have questioned our tire technicians on this sale.  No one in the shop remembers quoting this customer $15.00 a tire for mounting.  Our standard pricing is $20.00 per tire mounting & balancing fee WITH a tire purchase, $40.00 WITHOUT.  This customer brought in his own tires.  We charged $40.00 per tire and no tire disposal fee at all (which is $7.00 per tire not $6.00).  Our technician remembers ringing out the sale and said the customer made no mention at the time that he was dissatisfied with the purchase. He is welcome to give us a call to discuss this further.

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