Complaints

This profile includes complaints for Ruby's Little Gems CT LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ruby's Little Gems CT LLC

  595 Hope St Stamford, CT 06907-2709

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  Ruby's Little Gems CT LLC

  122 Center street Glenbrook, CT 06906-2005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2024, I was told I owed $60; I was able to pay $20 that day and explained that my children's father had almost severed his toes and was out of work, and I had not received child support and would bring the remaining $40 the following week with my regular payment of $20. Monday Morning, August 19, 2024, I dropped off my twins and got an angry call saying that I now owed $100 and that if it were not paid at pick up, the twins could not return. So, where did the $40 come from? The handbook clearly states you can make monthly, bi-weekly, or weekly payments towards the tuition, so at times, being it is only $20 a week, I paid in bulk, and sometimes I would pay for one week. So, I was told I was 30 days past due, but I only owed $60, including the week off, making me no more than (2) weeks past due. Well, they took my $60 at the door that morning and later sent me a text that it was the twin's last day (August 19, 2024) and that they were going to call ********* to tell them their last day would be August 20, 2024, and that they didn't want the remaining $40 that I never owed them anymore. They are price gouging and playing with federal money since they want to get paid a whole day, and the twins wouldn't even be in their presence.

  Business Response

  Date: 08/20/2024

  This parent is disgruntled because she was terminated for being aggressive and being late on her weekly fee. She’s been consistently late for months. So I finally had our admin call her and say her children can not return until she made her account current. This parent was extremely aggressive she pulled up to the side of my car and started yelling at me.  I had to terminate her due to her payment issue and her aggression towards me. This is such an unfortunate complaint because this parent has not paid her family fee  from me for almost 20 months where I included diapers and wipes plus meals. This parent receives state funds so yes I did cancel her certificate after I terminated care because that is what we have to do as providers to stay in compliance. She has admitted to being aggressive to me online I will attach that as well.  I  am attaching my hand book and I am attaching the screen shots of the conversation with this person. My company allows payments to be made weekly, no weekly and monthly if that is agreed upon at the time the children start care. This parents payment were always weekly she was 4 weeks behind.

  Customer Answer

  Date: 08/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I don't know if it was
  when they were made aware of my divorce and homelessness situation that this
  "board" came about, but I have felt a disconnect since. I have always
  been open and honest about my shortcomings, and they seemed to act like they
  cared when they were planning an escape plan. The business states that they did
  not charge me a family portion for months, not as any favor to me; she was
  being paid by ********* on my behalf, and when she wanted to start raising
  tuition, I acquired a bill of $20 a week. As she stated, I pulled up to her car
  to "scream" at her after weeks of acting like she can't speak to you,
  avoids you, even at concerts when another parent is trying to have you say hi
  to the parent of children you have in your care, and send your mother as your
  goon to be "the board" and $40 has popped up as a past due out of nowhere
  and they are very dismissive beings. As we were texting and driving, I saw her
  car pass by me, I made a U-turn and tried to state my stance, and she took off
  like she was involved in a drive-by in the streets of ********* ** (side eye).
  They do not want to listen to the argument; the customer is never right with
  them. Any parent would have attempted the same to get through to her; other
  parents have just taken their children out due to their price gouging. Every
  time I have been asked for money, I have generated it, and then she states I
  was 30 days past due; if there are monthly payment arrangements, which I have a
  text message and parent manual to prove that 30 days is a month, how could I be
  30 days past due, that seems on time to me, come at me for 60 days past due, 90
  days past due. They have been reaching and trying to create an issue to dismiss
  my children. Now, make me pay upfront, knowing your intentions were a shady
  business, just like the extra day they tried to acquire from *********, which I
  am also attaching the text where they stated their last day was today. They would
  call them for me and tell them their last day was the following day. If I had
  owed $60 at drop off, my weekly family fee was $20 for the two children; how would
  I be 30 days past due? I know I don't know how to do math in my head, but their
  math is not matching. Then, it seems like there is a disconnect between the two
  women when entering payments into their system, and someone is missing it.
  Then, they turned around and scolded me at 7 am. Oh, they made me stop paying
  on the app, which is where things also got a little messy because my payments
  weren't being entered into a system; I was giving cash or electronic cash
  applications (**** ***, *****, ***** ***) with no receipts. 
  
  
  
  Sincerely,
  
  
  
  **** ******