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Business Profile

Limo Service

Rudy's Executive Transportation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rudy's Executive Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rudy's Executive Transportation has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 15 I hired a Rudys Limo to pick me up at my friends house in *********, drive me to a local restaurant, and then drive me approximately 90 miles back to my house in ******** ***********. The driver arrived to pick me up and using his GPS managed to get lost on the way to the restaurant, though it was only 1.5 miles from the house, I pointed out to him that he was going the wrong way and he told me that he knew that. We were 10 minutes late and I was not there when my guests arrived. He told me to text him when dinner was over and he would be at the front door which I did. He was not at the front door and could not be located in the parking lot of the restaurant. The doorman located him after five minutes and he drove up to the front door.I told him that I had tried to call the office and I had texted him and what had gone wrong? He told me that I had spoke to him rudely as and so he was going to drive me home. I let him know that I would call the office and see what they suggested. He didn’t want to do that and proceeded to drive me home. His driving was erratic, he remained in the passing lane on **, many cars passed
      us on the right, and he had set the speed
      Control on **. I was very frightened but it was late at night and I didn’t know what to do as I was afraid of his seemingly disoriented state.
      I have reported this to Rudy’s, asked for the gratuity to be removed from the bill and some recompense made for my emotional damage. No one has returned my calls and I have been told twice the manager would be in touch. I am hopeful you can prompt the company to make this right.

      Customer Answer

      Date: 12/20/2023

      The complaint has been resolved

    Rudy's Executive Transportation is NOT a BBB Accredited Business.

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