Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pitney Bowes Inc.

  3001 Summer St Stamford, CT 06905-4317

  
• 

  Pitney Bowes

  3360 Urbancrest Industrial Dr Bldg 2 Urbancrest, OH 43123-1769

• 

  Pitney Bowes

  395 Oyster Point Blvd Ste 310 South San Francisco, CA 94080

• 

  Pitney Bowes, Inc.

  830 Carlingford PL Lithonia, GA 30058-9055

• 

  Pitney Bowes, Inc.

  450A Century Park S STE 105A Birmingham, AL 35226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes has had several issues with billing. Our company is set up on AutoPay. First they have double billed our company. Then we receive emails we have not paid. A withdrawal was made from our bank showing we have paid. They will only email or chat online. They have not resolved the problem and continue to over-charge our company. There is no live help to have someone to speak to on the phone. On their social media, there are other complaints about their poor customer service. If it didn't cost a small fortune, I wish I could cancel our contract for leased equipment. I DO NOT recommend this company and want our billing issue resolved.

  

  Business Response

  Date: 08/13/2024

  I would like to apologize for the difficulties you had contacting us, we are always striving to improve our service and believe that using our online tools will provide you with our best service.

  Old lease Invoice
  ********** (04/21/2024 - 07/20/2024) was credited in full due to overlapping
  billing with new lease this invoice had
  been paid therefore a refund was processed upon request via check for $266.31 on May 13th
  and was Cashed June 3rd.

  New lease invoice
  ********** (04/21/2024 - 07/20/2024) is still due for payment and as autopay
  was last modified on 20th July after the invoice date this invoice is still due for payment.
  Going forward the autopay will collect for future invoices.
  

  There were 2 payments made in July these covered invoices
  $295.53 invoice ********** lease quarterly 07/21/2024 - 10/20/2024
  $126.14 invoice ********** supplies  

  Laura

   

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes claims I am under contract from 2024 to 2028 with them to provide postal meter. I have not agreed to such contract and certainly never signed such contract. When I try to call the company to discuss, they say i must contact them online. When I have contacted the company by email they do not respond. I can show you multiple email letters that i have sent, with zero responses. I did an online chat twice, the people promised to get back to me, but never did.

  

  Business Response

  Date: 08/12/2024

  A contract was signed via the web on 27th September 2023 for 48 months. This was E-signed with using the IP Address
  ************
  The new contract ********** started
  on ***********
  when previous contract ended. If you need a copy of this contract please let us know.  

  We apologize for the experience you have had, we are always striving to improve our service and believe that using our online tools will provide you with our best service.

  Laura

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased their postal meter since 2012 for $34.99 monthly, During COVID, there has not been any usage for the meter so I call the company to cancel my service but was told I could not. I end up sign another 24 month lease to reduce the monthly fee to $14.95 which dated 01/12/2020 which should end two years ago on Jan 12, 2022
  
  They continue charge my credit card until my card expired in end of 2023, Now they keep send me invoice. My daughter who has been helping me pay my bill did not know and my many payments.
  
  Please help me recover the payment they should not charge and they would not take back the meter so they can continue bill me.

  

  Business Response

  Date: 08/05/2024

  When your rental contract ******** ended on November 30, 2020, your new lease contract ******** then began on December 1, 2020.  This contract was signed for 39 months and per terms and conditions is payable until termination is requested.  Therefore, a refund cannot be processed back to 2022.

  -Meghan

  Customer Answer

  Date: 08/05/2024

  Do they have a signed document to support that?

  Customer Answer

  Date: 08/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  On Feb 10, 2020, I signed a 24 month contract (********). There is no reason for me to have signed a new 39-month contract midterm of this contract.
  I do not have records of any emails with ********* ******** , the director of credit and new business operations who signed the new lease according to the copy they sent to me (**********).
  

  I do not believe this 39-month contract (**********) was valid for this reason and I wish to be refunded the money Pitney Bowes has been withdrawing since the end of the original 24-month contract (********) in Feb 2022.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 08/08/2024

  Contract ******** was originally signed in May 2016, in February 2020 this contract was extended for 24 months, at a rate of $14.95 plus tax, however this was then superseded on 2nd December 2020 when new contract ********** was implemented, at a rate of $14.50 plus tax, the new contract was set up via the web using IP address 108.51.72.186 in September 2020 for 39 months. There would not have been contact with ********* ******** as he is counter signature. 

• Initial Complaint

  Date:07/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes is allowing their shippers to use my home address for their package shipping. I am not an **** seller. I do not have a pitney bowes account. I discovered this when my **** notified me on 7/29/2024 that an outbound package had arrived. There is no transaction record on my **** account. I will be reporting this to the **** inspector.

  

  Business Response

  Date: 08/13/2024

  Hello, Thank you for bringing this to our attention. We have forwarded this to our fraud department to investigate. In the time being, reporting improper mailing address to the **** is the correct course of action for mail fraud investigation. the **** inspection service will work with our fraud team on this matter. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Pitney Bowes as our postage meter for several years. We successfully upgraded our machine last year and had zero issues until early this year. In March I started reaching out via service requests online because my shipping portion of the machine stopped working. My machine is still not working 4 months later and every time I submit a service request it gets closed without even contacting me most of the time. I've also reached out for help through our sales rep and his manager, but nobody is fixing the issue. I believe (and have told them so) that it has to do with subscriptions/contracts on their end, due to some of the conversations Pitney Bowes employees did have with me. When I do get in touch with someone they just transfer me to another department saying it's their problem. They promise calls back but never do call.

  

  Business Response

  Date: 08/05/2024

  We have looked into your account and can the subscription for the username ********************* is cancelled, however the subscription for the username i************************ is active.  Please confirm that you are using ************************* to sign in to send shipping labels.  We do not see that any funds have been added to the shipping account at this time, and this will need to be done before a shipping label can be created.  

  Customer Answer

  Date: 08/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Someone needs to fix the subscription issues on Pitney Bowe's end. I need to have a subscription in order to add funds. Until they fix the subscription issues (that's what I've been asking for since day one) I cannot load funds into a shipping account that does not exist. I cannot fix the subscription, this has to be done by Pitney Bowes. Have someone who can do this contact me and I will gladly give them any information they need. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Customer Answer

  Date: 08/05/2024

  I did nothing new and went to check the machine right after I replied. Pitney Bowes finally fixed it on their back end. Now that it is fixed on THEIR END I am able to use my machine. It must be magic, I spent 4 months trying to get help and then suddenly it "fixes itself" after I got fed up and filed a complaint with BBB. Terrible Terrible Terrible customer service. 

  

  Business Response

  Date: 08/07/2024

  We are glad that your are now able to use your machine and want to let you know that we are working on improving our services and client experience and thank you for your feedback.

  Laura

  
  

  Customer Answer

  Date: 08/07/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to terminate my contract multiple times with Pitney Bowes and have not received a response back. They will not send me a shipping label and box to send back my equipment that is leased. They also keep charging me every month even though I requested the termination months ago. I have contacted and called multiple times. I want termination immediately and a return label and box to be shipped to me.

  

  Business Response

  Date: 08/02/2024

  Apologies for your experience.  Lease ********** has been terminated.  A return box was issued including the tracking number through Case ******** on July 31, 2024.  

  - Meghan 

  Customer Answer

  Date: 08/05/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******* ***

• Initial Complaint

  Date:07/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has ZERO customer service. I cannot talk to anyone about my account. I have been trying to reach a live agent on their website now for 50 minutes. I had a live agent after 31 mins of waiting, who right away typed that I need to chat with a specialist and said I was 1st in queue. It's been 24 minutes and now I was kicked back to a bot to try to connect me to a regular agent again. When you call the number listed (only on BBB website) that is listed nowhere on their website it is just an automated call referring you back to the website. You cannot talk to anyone. I received a notice that the meter they had us lease is outdated and would need to be updated. They sent a new meter, and this locked me into a 3-year agreement. We no longer need the meter as we closed the business, but I cannot speak with anyone to cancel the contract. I have gone on their website, but the button to terminate it is faded out and not an option to click on. It says to provide required information above, but it is all completely filled out. HELP!!! I need to speak or type with an actual person. This is ridiculous! I just want this cancelled, but it's impossible when you can only get a BOT that just keeps redirecting you to check on the unhelpful links on their website. I have included screenshots of my time starting the chat and the time showing I am still waiting and no resolution. It's been over an hour. I've also included a screen shot of the website, showing I cannot click to terminate the contract. Please help me.

  

  Business Response

  Date: 08/02/2024

  Apologies for your experience.  There was a technical issue preventing the cancellation request on our website which has now been resolved.  Thank you for bringing this to our attention.  Although the lease ********** is not able to be cancelled, we have sent an offer to settle the contract via Case ******** on July 24, 2024.  

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm contacting the BBB regarding failed attempts to close my Home Office Solution account with Pitney Bowes. The account has been inactive for over two years. I have been trying to close the account only to be ignored by Pitney Bowes. Their website falsely claims that you can submit an online support ticket for a cancellation request. However, that is not true. They hide behind AI chat bots that send you discounted links of their products to try to persuade you to stay with Pitney Bowes. It is impossible to get a live person on the phone to resolve your issue. The last time the account was used was on 4/3/2022. Since then I have paid $149.76 for an account that I don't use. They can not force me against my will to keep an account that I do not use and no longer need. They refuse to honor my simple request to close my account. Can you please assist me in closing this dormant account. There is no contract. I also have a meter postage balance of $2.32 that needs to be refunded. Pitney Bowes is only available when you are a new customer opening up an account. But if you decide to close your account they give you the run around and deliberately ignore you and continue to bill you. This is fraudulent.

  

  Business Response

  Date: 08/02/2024

  Contract ********** was terminated on July 29, 2024, through case ********. $2.32 postage balance has been refunded back to payment method on file.

  -Meghan

• Initial Complaint

  Date:07/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes corporation does not allow for live person interaction for problems or concerns. I have filed a request for resolution on their website but the response did not allow for further correspondence for dispute resolution. I find it very poor business practice to not allow for personal live dispute resolution. I am requesting a way to contact this company to speak to a live individual.

  

  Business Response

  Date: 07/23/2024

  Hello, Case ******** was opened and closed as resolved as of 7/23/2024.  If you still have issues, please let us know and we be more than happy to assist you

  Customer Answer

  Date: 07/23/2024

  Pitney Bowes called me this morning and satisfied my complaint with multiple apologies.  The gentleman stated that the company was looking into their lack of live agents for customer service and stated that they had received a vast number of complaints regarding this issue.  At this time I do not wish to pursue this complaint further.  I appreciate your prompt attention in this matter.  Thank you.

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package arrived to this warehouse on July/9/2024 it states it left this warehouse on July/9/2024 to a **** facility it never arrived and I have received no other updates in regards to my package

  

  Business Response

  Date: 07/19/2024

  Hello, I do apologize for the inconvenience. To look into this further, could we please get the Tracking number of the item?

  Customer Answer

  Date: 07/19/2024

  
  
  Complaint: ********
  
  
  Tracking number is **********************
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 07/23/2024

  
  Thank you for contacting
  Pitney Bowes regarding parcel ID ******************************, shipped
  from client Victoria's Secret. Our internal teams have been in contact with
  **** regarding this parcel. They have informed us that the parcel was found at
  the **** processing center and has been forwarded to the customer.
  
  The parcel was delivered on
  Saturday, 20 July. Should the customer need further assistance, please have
  them contact their merchant directly so they can properly assist. 

  Customer Answer

  Date: 07/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******