Business Profile

Mailing Equipment

Pitney Bowes Inc.

Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

519 total complaints in the last 3 years.
153 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered something shipped out of ***** with tracking *************. It was transferred to Pitney Bowes in ********* ** on June 21 and was brought to a facility in ****** ********* ** on June 23. It is waiting to be given to the **** with tracking number **************************. The facility is less than three hours from my house. It should not take this long to be released to **** for delivery.
Business Response
Date: 06/28/2024
**** *** ****

****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****

***** *********
** ******** **
********* ** *****

********** ********

**** ********

Thank you for your patience
while we research parcel ID **************************.

This parcel entered our
network on June 21, 2024 and is reflecting it is out for delivery today. There was
no issue with the delivery of this parcel.

Thank You,

Pitney Bowes Client
Advocate Team
Initial Complaint
Date:06/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pitney Bowes throughout our relationship has been extremely difficult to communicate with to resolve issues, any attempt to restructure our contract for the mailing machine was met with stonewalling and delay tactics.

We finally made the decision to terminate the lease in April 2024 and the request was made, and based on the problems that we have had that the return fees would be waived.

We are now in discussions to resolve an issue because we have received more invoices from Pitney Bowes and keep on adding late fees to a bill we were never supposed to get.
Business Response
Date: 07/23/2024
The $53 Return fee invoice ********** was waived on July 3, 2024 through Case 37256040. There are currently no open invoices with a balance due on the account.
Initial Complaint
Date:06/21/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company is a shipping company with number complaints regarding its ability to maintain and complete deliveries. In my specific case, I ordered a package from a reputable storefront online, and it was released by the **** to this company on 6-18. Company current has the package as sitting in the **** center in ***** *********** ****, which is not the correct Distribution Center. Tracking number is "**********************************". I personally believe this company should be fined, but I just want my package.
Customer Answer
Date: 06/21/2024
***** ***** ********** ******************************
***** ******* **** *** **** ***** **
*** ********** ***********************
******** ********** *** ********* ***************

******

** **** ** ***** ***********

Last night, I filed a complaint with the BBB for a missing package. The organization in question received the complaint this morning, and now the package has arrived at the **** center in my town. I would like to close this complaint, and mark it as resolved, if possible.

Care number is "*************".

Thank you,
Initial Complaint
Date:06/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A company in ***** shipped me a package using *******, which uses Pitney Bowes. The package was shipped from ***** on Feb. 23, 2024 with ******* tracking number ************. It arrived at the Pitney Bowes facility in ***** ***** ** on March 6, 2024 and was given a **** tracking number of **************************. However, the package was never dropped off at the post office and has now been sitting in their warehouse for over three months. I called Pitney Bowes and they would not assist me. I just want my package to be delivered.
Business Response
Date: 06/28/2024
Hello,
Thank you for contacting us about your parcel **************************.
Unfortunately, our team is unable to locate this tracking number in
**** nor Pitney Bowes tracking databases. It is possible that due to the age of
this parcel that the associated tracking data is no longer available.
Kindly
reach out to the merchant retailer for further assistance & resolution.
We
apologize we are unable to further assist with this issue.
Thank You,
Pitney Bowes, Client Advocate Team
Customer Answer
Date: 07/02/2024
Complaint: ********

I am rejecting this response because: the ******* tracking shows that the parcel was delivered to the Pitney Bowes facility in ***** ***** **. Pitney Bowes created the **** label but never shipped the package, so it must still be in the Homer Glen facility. Where did the parcel go? The ******* tracking is ************. Attached is an image of the parcel provided by the shipper. It shows the label and associated tracking and ID numbers.

Sincerely,

******* ********

Sincerely,

******* ********
Business Response
Date: 07/15/2024
Hi
BBB,
Thank
you for your response. Our hub facilities do not keep residual volume on hand.
The customer states that the parcel would have been processed through our
facility on 06 March. As the tracking details are no longer available through
USPS, we have no further insight for assistance. We must request that the
customer resolve this issue through with their merchant according to the
merchant's internal processes. We will have no further responses to this case.
Initial Complaint
Date:06/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i placed an order with the merchant on june 11 2024, and was placed in possession of pitney bowes on june 13 2024. it arrived at a facility in ******* ******* on june 16 2024 and has not moved since. the parcel has been delayed tremendously and pitney bowes has no response other to contact the merchant who no longer has possession. pitney bowes has stolen or lost my parcel. they do not take accountability for their actions.
Business Response
Date: 06/19/2024
Hello,

Please provide a tracking number.

Thank you,
The Advocate
Customer Answer
Date: 06/20/2024
******************************
Business Response
Date: 06/28/2024
Good Morning,
No details were given regarding the consumer, however we are showing this parcel delivered to **** ********** ** on June 21, 2024.
Thank You,
Pitney Bowes, Client Advocate Team
Initial Complaint
Date:06/17/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pitney Bowes has my package (tracking number **********************************) stuck in *********** ** since June 3 and has not been able to provide any update on the package. I reached out to their website but all they were saying is they only respond to merchants not individual customers. This does not make sense. They are a shipping company so why cant they give me updates on my package shipped through their service? I request a package search and have it handed to **** immediately.
Business Response
Date: 06/25/2024
06/25/24
RE: BBB Complaint ********
Hi
**** *.,
Thank
you for your inquiry on **********************************, shipped from client G-Star
RAW. We have investigated the status of this parcel with our
internal and external teams, and unfortunately they have confirmed that the
parcel is lost. If it is found at a later date, we have requested that they
still attempt delivery to you. We apologize for the inconvenience to you and we
would encourage you to reach a resolution with your merchant according to their
internal procedures.
Thank
you,

Sincerely,
Wendy
PB
Client Support
Initial Complaint
Date:06/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My pre-order package was bought March 17, 2024 & it shipped May 14th 2024 with ************ Order for 1 Crow plush (photo added) their International import shipment used pitney bowes service and dual **** tracking has not updated since May 21st at their ******* sort facility Last Tracking Shows this: "May 21 11:46 PM In Transit Arrived at Facility
********** ***** PITNEY BOWES" i never got my package delivered to my local pinson AL P.O & it has become lost somewhere at the ptiney bowes sort facility ,**** claim they dont have it. and ive tried to search for it with ****, i am having trouble getting help.
Tracking #**************************
Full Tracking #**********************************
Also had a Yanwen Label for import #UJ445750671YP
Please try and locate this package its in a small mailing bag style package, the plush also has a makeship brand dustbag inside the package with the plush, if it got separated from the mailing bag somehow. package has been lost 3+ weeks so far. it may have been sent to a lost packages facility or stuck at the last known tracking update address ******* ** *****
Business Response
Date: 06/24/2024
06/24/24

Hi
*****,

Thank
you for your inquiry on **********************************,
shipped from client ****** *********. We have investigated
the status of this parcel with our internal teams, and unfortunately they have
confirmed that the parcel is lost. If it is found at a later date, we have
requested that they still attempt delivery to you. We apologize for the inconvenience
to you and we would encourage you to reach a resolution with your merchant
according to their internal procedures.
Thank
you,

Sincerely,
Wendy
PB Client Support
Initial Complaint
Date:06/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pitney Bowes, acting as the partner company of my original shipper, received my package on May 17, 2024. The package was then shipped to ******** ******* May 18, 2024. Package arrived in ******* May 28, 2024. Estimated delivery to destination (me) May 24 to June 6, 2024. I have attempted to contact Pitney Bowes customer service to request tracing the package. I do not know if it is lost, stolen, or just delayed. It is impossible to speak to a customer service agent.
**** tracking ********************************** ******** number ****************************
Business Response
Date: 06/24/2024
06/24/24
Hi
*****,
Thank
you for your inquiry on **********************************, shipped from client **** *********
(**** *****). We have investigated the status of this parcel with our
internal teams, and unfortunately they have confirmed that the parcel is lost.
If it is found at a later date, we have requested that they still attempt
delivery to you. We apologize for the inconvenience to you and we would
encourage you to reach a resolution with your merchant according to their
internal procedures.
Thank
you.

Sincerely,
Wendy
PB
Client Support
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like for this company to send me a box in order to return their equipment. They forced me to change meters May 2023, stating that the one I had been using for 20 years was being discontinued, and to continue using the service I had to do an upgrade.
After this upgrade, it has been difficult to get in touch with anyone in customer service by phone. They only respond when opening a case online. Customer Service does not exist anymore.
The meter dose not work as well as the one I had to return.
They are refusing to send me a box, stating that the contract I signed using a computer generated signature" stated that " THIS CONTRACT CAN NOT BE CANCELLED FOR ANY REASON" It will not allow me to cancel the auto draft online, and they are wanting to CHARGE ME $1500.00 TO GET OUT OF THE CONTRACT. I've offered to send their equipment back... but they are holding me under this contract for a ransom fee.
Business Response
Date: 06/07/2024
**** **** ****

****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****

*** *** * ********

**** ********

I am in receipt of consumer complaint # ********.
Client opened Case ******** on 96/06/24. Client wrote: “I remember speaking with ****** *****, when she informed me
that I HAD TO CHANGE METERS, and required a new contract. She seemed like a
really nice person. This was six months after my husband passed, and I did
not feel like debating the issue, so I sent the old meter back. I received
the contract you sent, with my computer generated signature that ****** *ad me
sign. I will not be bullied into staying with a company that no longer
respect their customers wishes. I have kindly asked for a box to return your
meter and I will not be paying a ransom to release me from this bogus agreement.

The client is the only one that can auto sing the lease. The client
is being offered a settlement to cancel the contractual lease. The client has
that option.

Mauricea,
Client Advocate
Customer Answer
Date: 06/07/2024

Complaint: ********

I am rejecting this response because: at the time I spoke with Amanda I was in a despondent state having just lost my husband of 45 years, which I informed her of. The reason for the new contract needed was:
1)It was needed for the upgrade
2) The amount to lease it would increase.
3) it was needed in order to change meters and continue my service.
I depended on her for guidance, just as I depended on my daughter to make my husband’s funeral arrangements, because I was not mentally or emotionally able.
She did not tell me that the contract was NON CANCELABLE FOR ANY REASON and that there would be a FEE to get out of this contract. Nor did she inform me that their customer's service would no longer be assessable as it had been in the past.
This company is being highly unreasonable. And I don’t believe it is ethical to state that there is absolutely NO reason to discontinue a contract, unless you pay a fee. If I am offering to return their merchandise, WHAT will they be losing??
This is a form of extortion!!

Sincerely,

***** ******
Business Response
Date: 06/19/2024
**** ***** ****

****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****

*** *** * ********

**** ********

I am in receipt of consumer complaint # ********.
Client opened Case ******** on 96/06/24. Client wrote: “I remember speaking with ****** *****, when she informed me that I HAD TO CHANGE METERS, and required a new contract. She seemed like a really nice person. This was six months after my husband passed, and I did not feel like debating the issue, so I sent the old meter back. I received the contract you sent, with my computer generated signature that ****** *ad me sign. I will not be bullied into staying with a company that no longer respect their customers wishes. I have kindly asked for a box to return your meter and I will not be paying a ransom to release me from this bogus agreement.

The client is the only one that can auto sing the lease. The client is being offered a settlement to cancel the contractual lease. The client has that option.

Mauricea,
Client Advocate
Customer Answer
Date: 07/02/2024
My Brother passed away on June 15th, (****** ********) and I am just seeing this message, which is the very same message they sent before. PLEASE REOPEN THIS COMPLAINT.
This company as of today closed out my request to send me a box to return THEIR equipment.
I am not able to use the equipment since they no longer off customer service support, and I do not wish to continue to do Business with a company that seeks to extort money from the customers in order to be released from a contract that they say “CAN NOT BE CANCELLED FOR ANY REASON”
I would like for PITNEY BOWES to send me a box and take back their meter

Business Response
Date: 07/18/2024
Lease ******** was electronically signed 5/4/2023 and is due to end 10/31/2028. A settlement offer to cancel the lease early was emailed on 6/4/2024 via Case ********.
Initial Complaint
Date:06/05/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see attachments for offer details. We have been Pitney Bowes customer for years. We were contacted by Pitney Bowes informing us that the model we had was soon going to be decertified by **** and would need replaced by 06/01/24. When our meter ran out of postage, on 04/29/24 we requested a return kit. We returned the postage meter. We then received an offer in the mail (as well as on our online account) offering a Certified Pre-Owned Send *** * **** for $29.95 per month. However, sales rep, James A*****, stated he could not honor since our acct was closed. Account is not closed, we can still access and it d**s not state it is closed. We did not request it be closed. He stated ads are sent in advance and causes confusion. I asked, still refused. Then, this week in the mail... post dated 5/30/24, we again received yet another offer stating he had until June 28, 2024 to respond again offering Certified Pre-Owned Send*** * **** for $29.95 for 24 months. I emailed Mr. Ansel and uploaded copies of the offer. He did not respond. I feel very strongly this is false advertising. The cost he offered Our Send*** * **** meter terms on my first attempt to respond to the offer available are below. As you can see this is far and above the offer. We feel they should be made to honor the offer. They are still offering it to us.

63 month- $96.02

60 month- $97.15

48 month- $106.13

36month- $121.18

24 month- $152.17
Business Response
Date: 06/19/2024
***** ****

****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***

*** *** * ********

Dear *******,

I am in receipt of BBB complaint: ********
Thank you for contacting Pitney Bowes. Case ******** has been
opened regarding your complaint.

Thank you,
The Advocate
Customer Answer
Date: 06/25/2024

Complaint: ********

I am rejecting this response because:
There is no correspondence from Pitney Bowes that I can see other than they received the complaint. BBB, please review their response. No offer to resolve or explain. Simply replied they received complaint. If I am missing a response somewhere, please let me know.

Sincerely,

**** ******
Customer Answer
Date: 06/25/2024
PB has not responded to this matter other than to say they received the complaint. Their promise to get back within 7 days has fallen by the waste side. Nothing has been resolved. If I am missing a message from them, please let me know, but that is all that I am seeing.

Thank you,
**** ******
Office Manager
Customer Answer
Date: 06/25/2024
I have just returned from vacation and I do have an email from Pitney Bowes stating:
Hello ****,

Attached is an
agreement matching the pricing offered by the web. Please print and fill
out the signature portion and send back for processing. Thank you!

Elon R**
Sales Manager
Sending Technology Solutions

We accept this offer and the case may be closed.

Thank you,
****

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Pitney Bowes Inc. is BBB Accredited.