Business Profile

Mailing Equipment

Pitney Bowes Inc.

Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

519 total complaints in the last 3 years.
153 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tracking number **************************. I ordered contact lenses from a company based in ***** on 5/17/2024 and it was picked up on 5/22/2024 by 4PX in *****. It was received by Pitney Bowes on 5/26/2024 in ****** ********* **. It arrived at Pitney Bowes facility in ******** ** on 5/27/2024. Per Pitney Bowes tracking, my package was tendered to **** in ********* ** on 5/29/2024 and then at my local (small town) Post Office in ******** ** on 6/1/2024 at 6:47 pm. The problem here is that my local Postmaster researched for me and found that the package did not make it to the ********* ** facility and could not have been delivered to my local Post Office because the facility is closed at that time on Saturday (6/1/2024). There is absolutely no way to reach anyone from Pitney Bowes and the telephone number provided for them on the BBB page, ###-###-####, is not in service. This is just one of many problems I’ve had with this company and as such, I have to seek remedy here.
Customer Answer
Date: 06/06/2024
The package has been located and is in the possession of **** for delivery to my residence. This matter is resolved.
Initial Complaint
Date:06/04/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Early April my grandparents and I switched to **** as our cell phone carrier. Upon receiving new phones, I received the incorrect phone. **** was helpful as far as processing the exchange and sent me a return shipping label through ****/Pitney Bowes for the incorrect phone. On April 16th, I dropped off the package containing the incorrect phone to my local post office in ********** **.

2 months later my elderly grandfather had a $1000 charge posted on his account for the unreturned phone. Thankfully, I still had the tracking number to proof of delivery. I tracked the item and it said it was given to **********/Pitney Bowes on April 17th. I attempted to contact them but their automated answering service has ran me in circles not allowing me to talk to an actual representative to clarify why my package has still been undelivered for nearly 2 months according to tracking through **********/Pitney Bowes.

It seems this is a common problem with this carrier service and I refuse to let their mistake con an elderly loved one out of $1000+.
Business Response
Date: 06/11/2024
**** *** ****

****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****

****** *********
** *****

********** ********

**** ********

Thank you
for your patience while we researched parcel ID **********************.

We have
contacted **** to provide them with the updated tracking details and have
requested that they work with the customer according to their internal
procedures at this point.

We
apologize for the inconvenience this has caused. Please reach out to ****
once again for assistance.

Thank You,

Rebecca
Client Advocate Team
Initial Complaint
Date:05/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a long time customer with pb and was offered a new meter for 3 months free meter as indicated in the attatchment we were told to get a email which never came until a few days later claiming we don't have ur information.
What we are your cutomer for years
now they don't want to honor anything they said we have no service and the meter has my money in it.
Plz assist
Business Response
Date: 06/05/2024
**** **** ****

****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****

*** *** * ********

**** ********

I am in receipt of consumer complaint # ********.

The client’s contract has been terminated. Once the meter is
returned via return kit any funds in the meter will be returned to the entity it
was used from. Example: If a credit card was used, the funds will credit back to
the card.

Mauricea,
Client Advocate
Initial Complaint
Date:05/22/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a product from ** ********** on May 8, 2024. It was shipped through Pitney Bowes on May 10, 2024. Tracking# **********************************. It is now May 22, 2024, and the package has been in the Pitney Bowes ****** ********* ** facility since May 15, 2024. I have contacted Pitney Bowes customer service, who refused to talk to me or give me any information. The representative also claimed to not have a manager when I asked to speak to one. They kept telling me to contact ** **********. But it is stuck in the Pitney Bowes facility, so ** ********** has no information. ** ********** was only able to tell me that it can take Pitney Bowes up to 21 days to move a package, which is absurd. All I want is my package to me mailed to me.
Business Response
Date: 06/03/2024
**** ** ****

****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****

******** ******
** *****

********** ********

**** ********

The parcel with tracking number, ********************************** has recently been updated online. The tracking
reflects the parcel has left the ****** ********* ** facility.

This is the only update we can provide at this
time. Please follow the tracking details
online for further information.

Thank You,

Rebecca
Client Advocate Team

Customer Answer
Date: 06/05/2024

Complaint: ********

I am rejecting this response because:
While I agree with the response that the tracking of the package has been recently updated, this is not satisfactory. As noted in the attached screenshot showing the tracking detail of the package, there has been no update since it has departed the facility on 6/3/24. Where is the package now on 6/5/24? Pitney Bowes has been in possession of the package for 24 days, and based on the response has no idea when I will be receiving my package. I will not be satisfied until I receive my package that has been paid for.

Sincerely,

******** ******
Customer Answer
Date: 06/06/2024
My package was delivered today, 6/6/24. This was the outcome I was looking for.
Initial Complaint
Date:05/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 26 2024 I made an online order from ******** ******. My order shipped on April 29, 2024. My estimated delivery date was May9, 2024. Everything was going smoothly until my package arrived at Pitney Bowes in ******* *******. The system says the package left but I don’t believe that is true. Someone within the facility or company gotta be stealing because upon researching I found out everybody has this same issue with Pitney Bowes. My package has not move and there is no tracking information updated. The tracking number is ******************************. I would really like to know where is my package. Pitney Bowes should not be carrying citizens mail if someone is being untrustworthy to the company.
Business Response
Date: 05/22/2024
*** *** ****

****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***

*** *** * ********

**** ********

* ** ** ******* ** *** ********** *********
Thank you for contacting Pitney Bowes regarding parcel
******************************, shipped from ********** ******. We have
researched this parcel. It was processed at our *******, ** hub facility on 30
April and shipped to **** on 01 May. Unfortunately, **** states that they did
not receive it with the other shipments sent that day. As such, it appears
unlikely that the parcel will progress further toward its intended recipient.
We apologize for this delay and request the customer to contact their merchant
for further assistance via their internal processes.

Thank you,

Respectfully,
Benjamin T*******
Client Support
Analyst
Initial Complaint
Date:05/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in March of this year, I seen an ad placed by Pitney Bowes stating that upon trying the SendPro Mailstation for 60 days (a trial period), after such period, small businesses would be charged the sum of $29.99 every month thereafter. However, I have received a bill for the month of June in the amount of $94.11. This is false advertising on behalf of Pitney Bowes. I relied on such advertising [in making my decision] to rent/lease such equipment.
Business Response
Date: 05/17/2024
*** *** ****

****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****

***** **********
***** *****
******** ** *****

********** ********

**** ********

The ad is accurate, the SendPro Mailstation is being
billed $29.99 a month, however Pitney Bowes is invoicing the client quarterly.

I do see an open case for Pitney Bowes to change
the billing cycle from quarterly to monthly.

Thank You,

Rebecca
Client Advocate Team

Customer Answer
Date: 05/25/2024
You all never sent me any notification stating that I needed to respond to such (on the 17th of May). Typically, there's an email notifying me of such. Never received it from the BBB.
Customer Answer
Date: 05/25/2024
The BBB never sent me a notification informing me to respond back (ironically, the same day I sent in the complaint). The issue still isn't resolved, so why would I ignore such??? Please do better than what you have done!!!
Initial Complaint
Date:05/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We canceled our service over 6 weeks ago, before our lease renewal. The ticket was never worked and PB still charged us for the next three months of service, even though we cancelled before renewal. On April 9, we were charged the $688.36.

We have opened 5 tickets with them and all tickets get closed with no reply from anyone and today, still no refund. They had no issue charging us to leave their service and demand immediate payment.

We demand they refund the three month lease fee immediately.
Business Response
Date: 05/20/2024
*** ***** ****

****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***

*** *** * ********

**** ********

I am in receipt of BBB complaint: ********.

The advocate has escalated the client’s case ******** for a refund of $688.36.
The advocate will monitor this case for 10 days. Better Business Bureau will be
notes with any updates.

Thank you,
M. B******
Advocate.
Business Response
Date: 05/20/2024
*** ***** ****

****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***

*** *** * ********

**** ********

I am in receipt of BBB complaint: ********.

The advocate has escalated the client’s case ******** for a refund of $688.36.
The advocate will monitor this case for 10 days. Better Business Bureau will be
notes with any updates.

Thank you,
M. B******
Advocate.
Initial Complaint
Date:05/13/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a lightstick from the company ******* on March 6, 2024. The package was received by a Pitney Bowes warehouse in ****** ********* *** ****** on April 4, 2024. The package has been sitting in the warehouse since with no updates or movements since arriving at the warehouse. I have contracted ******* and they said that Pitney Bowes is delayed due to an influx of packages. I have tried to contact Pitney Bowes about my package, but they say that they can't handle anything pertaining to the package as they are a shipping partner for ****. **** says that they can't receive information on the package because it is not in their possession. My package has been sitting in a warehouse for over a month now. The package should have taken less than a month to be delivered to me. Pitney Bowes has no live customer service to contact and when I use the virtual chat, I am informed that they can't help and they ignore my other messages. The tracking number of the package is **************************.
Business Response
Date: 05/16/2024
*** ***** ****

****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***

*** *** * ********

**** ********

* ** ** ******* ** *** ********** ********

**** ********* *******

Thank you for reaching out on parcel
(**************************) shipped from *******. After research with our internal teams for
this parcel, unfortunately the parcel was not located. If the parcel is found at a later date, we
have requested that the parcel is processed and delivery to you.

Thank you,
M. B******
Advocate

Customer Answer
Date: 05/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:05/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order through ********* on 4/16/24, and the package was shipped through Pitney Bowes. The package was intended to be handed over to ****, but has been stuck at the Pitney Bowes facility since 4/22/24. I attempted to reach out to both the merchant and Pitney Bowes. Pitney Bowes customer service did not provide any information or updates on the whereabouts of my package.

The tracking number is **********************************
Business Response
Date: 05/16/2024
*** ***** ****

****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***

*** **** *** ********
***** **** ***** **
***** ***** ** *****

*** *** * ********

**** ********

I am in receipt of BBB complaint: ********

Good afternoon ***,
Thank you for your inquiry on
**********************************, shipped from *********. After research with our internal teams and
external partners, **** has confirmed the receipt of this parcel today (May 14)
and it is anticipated to reach its destination within the next few days. We
sincerely apologize for the inconvenience caused by the delay in delivering
this parcel to you.

Thank you,
M. B******
Advocate
Initial Complaint
Date:05/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to inquire about the status of my order with Order ID: ************************, placed on April 24, 2024. The Pitney Bowes tracking number is **********************************.

I have not received any updates on the parcel's status since April 29, 2024. I contacted Pitney Bowes regarding the tracking delay, but they informed me that they are unable to assist me with my inquiry.

As the shipping carrier, I believe Pitney Bowes should be able to provide me with information regarding the status of my parcel. I would appreciate it if you could look into this matter and provide me with an update.

Thank you for your time and attention to this matter.
Business Response
Date: 05/08/2024
*** ** ****

****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****

********* ***
**** ****** **
******** ** *****

********** ********

**** ********

This parcel has not been inducted into the Pitney
Bowes Network. Currently, only the shipping
label as generated. The parcel is not
reflecting shipped. Secondly, the parcel
appears to be with ****, ****** ****** – not Pitney Bowes.

The consumer will need to contact **** for
further parcel update information. There
is nothing further Pitney Bowes can assist with.

We consider this matter resolved. The consumer needs to contact the merchant
for further details.

Thank You,

Rebecca
Client Advocate Team

Customer Answer
Date: 05/09/2024

Complaint: ********

I am rejecting this response because:

Good morning,

I'm writing to you with an update regarding my package. Yesterday, May 8th, at 1:00 PM, the package finally received an update showing "Customs clearance completed."

Additionally, **** Support confirmed that once the package arrives in my location and clears customs at the airport, it will be collected by Pitney Bowes.

As I have received an update, I will be closing this matter.

Thank you for your assistance.

Best regards.

Business Response
Date: 05/17/2024
*** *** ****

****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****

********* ***
**** ****** **
******** ** *****

********** ********

**** ********

Our response is the same as the previous response.

This parcel has not been inducted into the Pitney
Bowes Network. Currently, only the shipping label as generated. The
parcel is not reflecting shipped. Secondly, the parcel appears to be with
****, ****** ****** – not Pitney Bowes.

The consumer will need to contact **** for further
parcel update information. There is nothing further Pitney Bowes can
assist with.

We consider this matter resolved. Please
close complaint ********. The consumer needs to contact the merchant for
further details.

Thank You,

Rebecca
Client Advocate Team

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Pitney Bowes Inc. is BBB Accredited.