Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 519 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract which was to end 4/2/24, 4 years. The company is requiring me to go to 7/2024. They will not answer the phone to discuss the issue. They will not answer the inquiry I have filed twice in their portal where they state to ask any questions. They simply delete the inquiry. I have a copy of the contract I can show them but I am so disappointed that they will not answer their phone for inquiries. Now they have charged a late fee on the invoice but will not answer my inquiry. I have been with them at least 8 years and they have gotten terrible with customer service. Please respond. I requested the machine be removed but no response. Only a bill. I requested the box to send the equipment back according to their instructions and they just delete the request.
Business Response
Date: 05/09/2024
*** **** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Clients contractual lease ends 09-JUL-2024. Attached is the
final invoice that needs to be paid so the termination can process. I have also
attached the late fee associated with the lease payment being late. If the
client pays the last contractual invoice-attached-within 10 days. Pitney Bowes
will waive the late fee.Client must refer to the first payment they made to this lease. The contract didnt commence on the day it is signed. Your first payment was July 2020. That is when the contract commenced. Case closed.
Thank you,
M. B******
AdvocateCustomer Answer
Date: 05/09/2024
Complaint: ********
I am rejecting this response because: they totally ignored all the correspondence sent to them since January with no response. All they had to do was state to me what their understanding of the contract I signed in April 2020, how it somehow went beyond 4 years to July when the contract states 4 years or 48 months. I am sorry they could not communicate with their client and I had to come to better business bureau to get a non-response and lack of kindness causes me to have to find a more responsive provider. I wish they actually cared about their client's needs. I am paying for the additional months, but very sad they do not care enough to answer phone or inquiries. I would have loved to work out better equipment to meet my needs but they did not care enough to respond to anything. They only wanted to extend the lease and not find out if other equipment was better suited or answer any simple questions. Please send the package to return your equipment at the appropriate time. This is your formal notice, no other notice is required.
Sincerely,
****** ******Business Response
Date: 05/16/2024
*** ***** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Clients contractual lease ends 09-JUL-2024. Attached is the
final invoice that needs to be paid so the termination can process. I have
also attached the late fee associated with the lease payment being late. If the
client pays the last contractual invoice-attached-within 10 days. Pitney Bowes
will waive the late fee.
This case is closed. Client must respond or risk third party
collections.
Client must refer to the first payment they made to this lease.
The contract didnt commence on the day it is signed. Your first payment was
July 2020. That is when the contract commenced. Case closed.
Thank you,
M. B******
AdvocateCustomer Answer
Date: 05/16/2024
Complaint: ********
I am rejecting this response because: Case closed! Nothing on the contract says it started July. But as you say case closed. Just send me the box to return the equipment to you by July so that I do not pay another cent to you. Thank you for your lack of customer service. You could have talked to me and clarified this when I kept sending requests and tried to call. Why did I have to come to Better Business Bureau for you to care enough to respond? But no one cared enough to pick up the phone nor respond to my many requests. You simply threw out my written inquiries as if I never inquired and my certified letter went with no response. I thought you were a great company, but obviously I am not worth talking to or responding to.
Sincerely,
****** ******Business Response
Date: 05/20/2024
*** **** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Clients contractual lease ends 09-JUL-2024. Attached is the final invoice that
needs to be paid so the termination can process. I have also attached the late
fee associated with the lease payment being late. If the client pays the last
contractual invoice-attached-within 10 days. Pitney Bowes will waive the late
fee.
Client
must refer to the first payment they made to this lease. The contract didnt
commence on the day it is signed. Your first payment was July 2020. That is
when the contract commenced. Case closed.
Your only case ******** for
request to terminate was opened by ** *******. She noted that you called in to
terminate your contractual lease. This is the note from you:
On 04/10/24
“I already sent a letter in January requesting termination and
need to obtain the box to return the equipment. Thanks. I want to return the
equipment before I would owe another lease payment on 4/4/24. I am not
requesting early termination. Another solution provider.” That is when Ms. *******
advised there was one final invoice then she could proceed with the request to
terminate.
Your account is now 31-61 days past due. Please make payments as
soon as possible to avoid further fees and or third party collections.
Thank you,
M. B******
Advocate.Initial Complaint
Date:05/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a product from a company that uses Pitney Bowes as a shipper on December 5th, 2023. The product started shipping on April 25th, 2024, and got to Pitney Bowes on May 2nd, 2024, the parcel containing my product got to the ******* facility on May 3rd at 4:36 PM, the last update I got from my package was on May 4th at 1:28 AM, with the update "Left Facility" (the one in *******), I have not received and update since, and the Parcel has not been transferred to ****, nor the **** office in ****** *****. **** is the last-mile carrier of the package, the tracking number of the parcel is **************************.
I am seeking my parcel's delivery to the ****** ***** **** ASAP, the **** in the town where the parcel is to be delivered.
Thank You.Customer Answer
Date: 05/06/2024
Update: package is with ****! thank you for your attempt to help, it is greatly appreciated!Business Response
Date: 05/06/2024
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******
**** ****** ***
****** ****** ** *****
********** ********
**** ********
The parcel is expected to be delivered today, May
6th, 2024 by 5:30pm.
There was never an issue with the delivery of
this parcel.
Thank You,
Rebecca
Client Advocate Team
Customer Answer
Date: 05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Item purchased on ****. Shipped PBI Global Shipping. Item states it was delivered on 5/3 at 8:30am. No one delivered anything. No picture of item at my door was emailed. **** says it was delivered. This is a scam delivery service. Someone is taking the goods from within or lying.Business Response
Date: 05/06/2024
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ********
***** ********* **
****** ** *****
********** ********
Pitney Bowes does not do any delivering of
parcels. The consumer with need to work with
**** for a refund if the parcel was not delivered.
Pitney Bowes does not deliver parcels.
Dear *******,
Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Companies like PB, has changed to where you can only contact them via chat.
I had to open 7 cases to get them to stop emailing a dead person.
Cant get them to stop billing me for something I return in DEC 2023.This is the prime example of where customer service took a dump in the US. No one , absolutaly no one wants to chat. give me a human now. Their call center must be asia cause no one speaks english as a first languauge.
Can't get a manger on the phone. was told 10-15 mins its now 2 hours later.
They should not be allowed to deal with ****** ****** postage, we have enough issues with the postal service as is. This is mainly a complaint about horrible customer service.Business Response
Date: 05/03/2024
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
** *** ******
******* ** *****
********** ********
**** ********
In reviewing the clients account, the client does
currently have an active lease agreement.
The invoices that are generating from the active lease account.
Agreement ********** is active and is currently billing
to the client. Attached is the lease
invoice that is currently billing for the client, as well as the signed lease
agreement.
Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Package has been stuck in shipping limbo for far too long.Business Response
Date: 04/29/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** ********
** *****
********** ********
**** ********Hello, thank you for reaching out regarding parcel *****************************.
This
tracking number is not coming up within our system or on the **** website. The screen shot provided was cut off and the
full parcel number may not be displayed.
Please
provide and tracking number and we will investigate further.
Thank You,
Rebecca
Client Advocate TeamInitial Complaint
Date:04/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with a company on 4/5/24 and part of the order was shipped with Pitney Bowes, tracking number **********************************. The package arived at a facility ******** 4/11/24. It left facility ******** 4/11/24 at 10:24pm. It arrived at facility ** 4/15/24 and left facility ******* ** 4/17/24 at 2:23 pm. The tracking has not updated since then and **** tracking has indicated they are still waiting for the package. According to Pitney Bowes the package was supposed to be delivered 4/19/24 and it is well past that point now with the tracking or delivery date on their website not moving. This is unsatisfactory service.Business Response
Date: 04/29/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
********* ******
** *****
********** ********
**** ********
Hello, thank you for reaching out regarding parcel **********************************.
The
tracking has been updated for this parcel.
The parcel has been delivered and is available ** *** in ******* **.
Thank You,
Rebecca
Client Advocate Team
Customer Answer
Date: 04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ******Initial Complaint
Date:04/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of PB for several years without a problem. Acct#**********. Last year I was advised that my current equipment would no longer be supported by ****. I was required to lease new equipment at a higher price. Since that equipment has been installed I have been having all sorts of billing issues without the ability to reach anyone on the phone. I have tried CS multiple times by email without resolution. First I am being charged *******x, a previously undisclosed fee for insurance, I haven't needed this with prior machine. I was told to send ins and I did, still being charged. In addition. Postage paid by Credit card is being charged a surcharge. I have attempted to resolve multiple times without any help. I have a LOC and ACH on my acct, but cannot make it my payment method on my postage. I was told to go to payments and update, but only option is to add an additional card. ****.com doesn't charge for credit and I Was using that for my priority services on many cases previously. I wanted to consolidate, but it is costing me an additional fee. Please resolve immediately or I will cancel my contract and go to a competitor. You need to service your customers.Business Response
Date: 05/02/2024
*** **** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
We have tried to contact this client however his voicemail has
been full all week. We have sent an email to [email protected] for follow up.
Thank you,
M. B******
AdvocateCustomer Answer
Date: 05/09/2024
I received the email which just stated the above that they were unable to reach me, and My mailbox was full. I responded to the email and stated that I deleted many messages and that they can call me back and leave a message if necessary. To date I have not received a call back. I did a survey that they requested and got a response to that, and someone was trying to help me. I am awaiting confirmation of refunds to my account. The company needs to have a way to reach a person at CS to deal with issues as they arise.Business Response
Date: 05/20/2024
*** ***** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********
I have spoke to Mr. *****. *******x has been successfully cancelled.
The client is downloading postage and has all PB contact info if they have any questions.
Thank you,
M. B******
AdvocateCustomer Answer
Date: 05/28/2024
I have asked directly when I should expect the refund for Value Max that I was inappropriately charged for and have not yet received a refund or response from Pitney Bowes.Business Response
Date: 06/05/2024
**** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
Case ******** has been opened requesting a 27.00 refund for the
******** the client paid.
Mauricea,
Client AdvocateInitial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently sold my business and it is no longer operating. When I attempted to inform Pitney Bowes and return our meter, they refused and said we signed a lease agreement through 2027. I have not signed any such agreement, and even if I did we are OUT OF BUSINESS. We have tried repeatedly to tell them we have no operation and return their meter, but all we get is the same message from an unnamed billing rep saying we have to pay them for the next three years of a lease that I did not sign and am not aware of, and which they have not produced. There is also the small matter of about $300 still stuck in the postage machine that we prepaid and now can't get back. And they are still trying to bill us monthly for the meter, even though we have already told them we don't want or need it since our business is closed. There is no way to speak to anyone. After trying I don't see a phone number for actual live customer service, just a bot that doesn't help. On top of all this they apparently are discontinuing our meter because of new compliance rules, and I'm sure they are going to try to replace the old meter with a new one despite my repeated attempts to get them to end our lease and provide instructions for equipment return. We have been a customer for many years, and I cannot believe this is how we are being treated. There is no company to pay this lease from, so I am really just hoping to get them to stop billing us and end the lease. I will never pay the nearly $3,000 they say I would have to pay in order to get out of the lease "agreement" that we never agreed to in the first place. I just want to get their equipment back to them and be done with this, as the business no longer exists.Business Response
Date: 04/22/2024
*
***** *********
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
**** *********** *** **
******** ** **********
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
The client signed a contractual lease in 2022 (see attached). Meter
last refilled on March 12, 2024.The client still has pre paid postage funds.
The client has the option of settling the contractual lease or offering
it to the new business owner. This case is closed.
Thank you,
Missi B******
AdvocateCustomer Answer
Date: 04/22/2024
Complaint: ********
I am rejecting this response because:The lease agreement Pitney Bowes attached was never seen by any employee of the company, and certainly not by its owner or any authorized person. **** *****, whose signature appears to have been automatically generated, was a contractor working on low-level customer service and had no standing or authority to sign such an agreement. I never saw or signed the agreement, and I did not know of its existence until I sold the company and was informed of it by John after asking him to cancel our Pitney Bowes account. There is no legally binding contract here, since it was never presented to nor signed by an authorized individual or even a company employee. This contractor had no standing or authority to make this agreement.
Sincerely,
***** ********Business Response
Date: 04/22/2024
April 22nd,2024
Better Business Bureau of Connecticut
Stewart Henderson,
Dispute Resolution Specialist
29 Berlin Rd.
Re: BBB # ********
Dear ********
I am in receipt of BBB complaint: *******.
It is my understanding that Lessee is disputing the validity and
enforceability of the lease. You have claimed that the individual executing the
lease on behalf of Lessee did not have the proper corporate authorization.
Lessee is best able to police their own employees with respect
to who may or may not enter into lease agreements. Your employee represented to
Pitney Bowes that he/she was authorized to execute the lease on Lessee’s
behalf, and willingly entered into the lease agreement. The equipment was delivered and installed on
or about, and Lessee has had beneficial use of the equipment since the
installation. Additionally, Lessee has
made payments towards the lease contract since.
PBGFS acted in good faith
in entering this business relationship and relied on representations made by
your employee as to their authority within the company. Your payments under the lease agreement
further enforced the validity of the lease agreement. We will continue to uphold our obligations
and commitments to Lessee under the lease agreement, and we expect you to do
the same.
We urge Lessee to
immediately resume fulfilling its obligations under the lease. If you would like to terminate the lease
agreement early, we would be happy to discuss a reasonable settlement. Sign
into ******************* to view your account. This case is closed.
Thank you,
M. B******
AdvocateCustomer Answer
Date: 04/23/2024
Complaint: ********
I am rejecting this response because: The person who allegedly signed the lease has no recollection of doing so. His signature is electronically generated. In addition, this person was not even an employee -- he was a contract worker. The actual owner, me, never saw nor authorized this agreement, never spoke to or received any communication from Pitney Bowes, and I would never have agreed to such a long-term commitment. If the lease was ever actually signed by this person, who was an independent contractor and not an employee, it was done in an underhanded way that took advantage of an unskilled and unauthorized person who had no awareness of any commitment he allegedly made on behalf of a company that he only worked for as a low-level contractor. Prior to this we have been a customer in good standing for many years, and your attempt to make us pay for a service we no longer need because we are out of business is very poor business practice. I am willing to forego the cash remaining in the meter, but I will not agree to continue paying for something I did not agree to and don't need. And since the meter in question will no longer be compliant with **** IMI requirements and become decertified as of June 30, the alleged lease agreement that I never saw or signed would not be in effect as of that point. Is chasing after a small business owner who is no longer in business and has no funds to pay for a lease he never signed and doesn't need really the kind of business you are and want to be seen as? As far as our legal obligation, I'm pretty sure that an agreement that was never signed by any employee of the company is not enforceable. What if Pitney Bowes had a contract phonebank worker in some foreign outpost who signed an agreement to sell your company for $10. Would that be enforceable? I have offered to let you keep the funds in the meter -- that is my only and final offer.
Sincerely,
***** ********Business Response
Date: 04/25/2024
***** ***** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: *******.If the Lessee is stating "Prudery" and Lessee proves that in a court of law, then the contract will be terminated.
It is my understanding that Lessee is disputing the validity and enforceability of the lease. You have claimed that the individual executing the lease on behalf of Lessee did not have the proper corporate authorization.
Lessee is best able to police their own employees with respect to who may or may not enter into lease agreements. Your employee represented to Pitney Bowes that he/she was authorized to execute the lease on Lessee’s behalf, and willingly entered into the lease agreement. The equipment was delivered and installed on or about, and Lessee has had beneficial use of the equipment since the installation. Additionally, Lessee has made payments towards the lease contract since.
PBGFS acted in good faith in entering this business relationship and relied on representations made by your employee as to their authority within the company. Your payments under the lease agreement further enforced the validity of the lease agreement. We will continue to uphold our obligations and commitments to Lessee under the lease agreement, and we expect you to do the same.
We urge Lessee to immediately resume fulfilling its obligations under the lease. If you would like to terminate the lease agreement early, we would be happy to discuss a reasonable settlement. Sign into ******************* to view your account. This case is closed.
Thank you,
M. B******
AdvocateInitial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased several bridal dress orders from ******* (an online clothing store). I had to return many of the items due to incorrect sizing. This was a fairly large order and box totaling $2225.47 in clothing returns to *******. ******* asked that I return this large box return through **** via a prepaid packing label. I provided the package with the return label attached to **** on 3/30/24. The package still has not arrived back to ******* after almost a month since returning. I contacted ******* and they said that until the package arrives at their warehouse they are unable to refund my $2225.47 return! I went to **** and they said that Pitney Bowes formerly known as Newgistics, picked up my package on 4/1/24, but there has been no tracking updates on the whereabouts of my package since 4/8/24 when it was noted leaving a facility in Lockport, IL. I tried contacting Pitney Bowes via their customer service line, but was told by the customer service representative that they cannot speak to me about the whereabouts of my package I have returned via them, but only ******* can. However, ******* reported that they cannot contact Pitney Bowes regarding this matter when a customer is sending a package back to them. Pitney Bowes has refused to speak to me further about the whereabouts of my very expensive package. To add to the issue, since this return has not been processed in a timely manner I was charged $70 in interested on my credit card waiting for this large refund to be returned and issued back to my original credit card. I just want my package to arrive back to ******* in a safe and timely manner so that I can receive the refund I need. I am getting married in November and cannot afford to lose out on $2225.47 just because someone lost my package for my returned bridal dress items. Please help me locate my package and ensure that it is delivered to ******* safely. My **** tracking number is **** **** **** **** **** **** ***Business Response
Date: 04/29/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ********
** ******* ***
*********** ** *****
********** ********
**** ********
Hello, thank you for
reaching out regarding returns parcel **************************.
I understand this is a
very important parcel and apologize for any inconvenience caused.
An internal investigation determined the parcel was correctly
processed by our facility and shipped forward to the merchant's returns
facility.
Our contacts reached out to the merchant retailer directly, informing
them of your parcel and the high value associated to this return. We've been
assured that a member of their Customer Care Team will reach out to
you for further follow-up & resolution.
Please allow a few days for the Customer Care representative to contact
you at the phone number & email provided in your original inquiry.
Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:04/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a postage machine from PB. Received the machine and set it up. It's been connected to the internet from the first day. Tried to load postage but realized that we need to load funds to a Prepaid account using a bank transaction or ACH and not credit card. Ok, I didn't know that before, but not a problem. Have been trying to use their deposit option on the account but keep getting an error. Worked with my IT to be sure the machine stays connected to the account. I got that resolved, but still get the same error when I try to add funds to the account. My problem is with PB's support. I opened a case with tech support. Tech support transferred the case to accounting and closed my tech support case. Accounting closed my case after telling me I need to update my credit card and posted instructions. The credit card payment only works on their SendPro side, not the machine side. Since they closed the case, I can't respond that my issue isn't on the SendPro account, but rather the machine. I had to open another case and now I wait another day in hopes that they can get me an answer. I've called for support and get directed to the website and told to open a case online. I've had the machine for a week and still can't use it. I'm paying a monthly service for something I cannot use nor get assistance with.Business Response
Date: 04/22/2024
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I am in receipt of BBB complaint: ********.
Thanks for contacting Pitney Bowes. Please Chat in online with
our sendpro team and they will assist you to resolve refill issue for sendpro
meter. The contact number is ###-###-####.
Please click on the mentioned link to know more about your
account details online.
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Thank you,
Missi B******
AdvocateCustomer Answer
Date: 04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
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