Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pitney Bowes Inc. has 183 locations, listed below.

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• 

  Pitney Bowes Inc.

  3001 Summer St Stamford, CT 06905-4317

  
• 

  Pitney Bowes

  650 Northlake Blvd Ste 490 Altamonte Springs, FL 32701-6126

• 

  Pitney Bowes Inc.

  865 Berkshire Boulevard WYOMISSING, PA 19610

• 

  Pitney Bowes

  8475 Pardee Dr Oakland, CA 94621

• 

  Pitney Bowes Inc.

  2800 Electric Road Roanoke, VA 24018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had returned my ****** ** *** *** over the mail June 14th, today July 3rd I get a box and a letter saying that this was not the phone that was meant to be turned in, turns out someone Tampered with the box and switched my phone for a completely beat up ** device that’s all cracked. So now I have to come out of pocket for $1000 for an ****** I traded in. I have provided pictures of the box when I mailed it out, the label completely covered the box , and the box I got returned was bigger as you can see the label doesn’t cover it fully.

  

  Business Response

  Date: 07/19/2023

  Office of the President is currently researching the clients issue and will respond when an update is provided.
  

   

  Mauricea B******

  Advocate

  Customer Answer

  Date: 07/19/2023

  
  
  Thank you, please get back to me
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed and called the account rep, Steven P*** ****************** on 2/27/23. He did not respond. I called to cancel our services on 3/14/2023. I was told that the unused postage credit ($194.65) would be applied to the April billing. The credit was never applied. I called Pitney Bowes ******* * ************. I requested accounting. The recording sends me in a loop and eventually hangs up, I don't have an option to speak to a human. I use the online chat 3/20/23, 4/5/23, 4/25/23, 4/28/23, 5/4/23 and my problem was never resolved. Each time I requested a phone call. I was given the number that doesn't help! I was not willing to pay a bill that needed to be updated. I was misled to believe that since the equipment wasn't returned the credit wouldn't be applied. I have been told the equipment is OLD and doesn't need to be returned. Pitney Bowes has made the termination process very difficult! I finally get a call from the collections dept 6/29/23. I explain my issue and I am told that she cannot transfer me, I need to call ###-###-####. I call again and follow the prompts for technical support. This is the only way I was able to speak to a human. The rep was helpful and transferred me to billing. I am now told that the late fees cannot be completely waived although I have been TRYING to reach this company for months. She offered me a credit of $17.80. That number doesn't even make sense. Our account has an additional $89.97 in late fees and $15.71 in finance charges. I would like a refund of $87.88. I do not believe my company deserves these finance charges and late fees. I would have made the payment for this bill in March if I didn't get the run around and poor customer service from Pitney Bowes.

  

  Business Response

  Date: 06/29/2023

  **** ***** ****
  
  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  **** ************* **
  *** ***
  ************ ** **********
  
  *** *** * ********
  
  **** ********
  
  I am in receipt of consumer complaint # ********
  
  I called client ******** ******* and left a
  detailed voicemail that I could assist with the Purchase Power ****************
  fees and would like to discuss the account. Gave all my contact information.
  Mauricea,
  Client Advocate 

  Customer Answer

  Date: 06/29/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I did not receive any voicemails from this representative. 

  
  Sincerely,
  
  
  
  ******** *******

  

  Business Response

  Date: 07/03/2023

  **** **** ****
  
  ****** ******** ****** ** *********** 
  ******* ********** ******* ********** ********** 
  ** ****** ***
  ********* ** *****
  
  **** ************* **
  *** ***
  ************ ** **********
  
  *** *** * ********
  
  **** ********
  
  I am in receipt of consumer complaint # ********
  
  I called client ******** ******* a second time @ ###-###-####, again left a detailed voicemail that I could assist with the Purchase Power **************** fees and would like to discuss the account. Gave all my contact information. 
  Mauricea, 
  Client Advocate

  Customer Answer

  Date: 07/05/2023

  
  
  Better Business Bureau:
  

  I have one voicemail from the rep on Monday, 7/3/2023. I did speak with the original accounting rep and she was able to waive the late fee and finance charges.

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:06/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like the complaints I just read, I ordered a package from ******. By the tracking, which when I called the guy on the other end confirmed, that my package is at their *******, ******* location. But instead of them finding out for me, any information, I’m told to contact ****** and ask them. It’s at the Pitney Bowes location, why can’t you do anything to find something out about it! But as I’m reading now I see they have a bad reputation for this.

  

  Business Response

  Date: 06/23/2023

  **** ***** ****
  
  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  ***** *********
  *** **** ****** ** **** **
  ************ ** *****
  
  *** *** * ********
  
  **** ********
  
  * ** ********** ** ********* *********
  
  In order to assist additionally, if we can please
  have the tracking number and we will investigate further.
  
  Respectfully,
  
  Rebecca, Client Advocate     
  
  

• Initial Complaint

  Date:06/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has terrible tracking for shipped items and needs to be held accountable. My shipment for tracking number ********************************** was supposed to be delivered a week ago, and their customer service does absolutely nothing about it. They have thousands of lost packages and I want to know who is stealing them. Deliver my package now.

  

  Business Response

  Date: 06/23/2023

  **** ***** ****
  
  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  ******* ******
  * ** *****
  
  *** *** * ********
  
  **** ********
  
  I am responding to complaint ********.
  Hello, thank you for your patience while
  we research your parcel **********************************.
  I am happy to let you know that the
  parcel is was delivered June 22nd, 2023. .
  

  Regarding
  the extended transit time, our team is aware of recent network delays over the
  last week, including facility closures due to the federal holiday on Monday
  6/19. We sincerely apologize for the delays and lack of available updates
  during this time.
  
  If you have any further questions regarding
  the final delivery of this parcel, kindly reach out to your local Post Office
  for assistance.
  
  Respectfully,
  
  Rebecca, Client Advocate     

  
  

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to address an unresolved issue that has been causing me considerable distress. One June 1, 2023, I dropped off a package with a pre-paid return label at my local post office in ********** **. The package was supposed to be delivered to **** ***, a retailer in *******. Regrettably, I later realized that I had mistakenly placed an outdated label for **** on the package, as the return label didn't indicate the retailer's name.
  
  Despite my attempts to get in touch with a representative, I've been unable to receive any information regarding the status or final destination of the package. Shockingly, Palak A. from Pitney Bowes' eCommerce group even hung up on me mid-conversation! Despite my pleas for assistance, Pitney Bowes refuses to help me. I understand errors happen; however, I find it hard to believe that I'm the only person who's ever had this issue.
  
  After tracking the package's progress using the tracking number, **************************, I discovered that it was delivered in ******* *** on June 14, 2023. However, I wasn't able to ascertain an address or place of business from the information provided. Additionally, there was no information regarding the carrier responsible for the delivery.
  
  I am therefore requesting that Pitney Bowes provide me with the following information regarding my package:
  1. The retailer's address/destination
  2. The relevant carrier information
  3. Proof of delivery, if applicable
  
  I trust that with your help, we can bring this matter to a swift resolution.
  
  Sincerely,
  **** **

  

  Business Response

  Date: 06/16/2023

  **** ***** ****
  
  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  **** *******
  ********** ** **********
  
  *** *** * ********
  
  **** ********
  
  I am responding to complaint ********.
  
  Hello,
  thank you for reaching out about parcel **************************.
  
  I
  understand the incorrect shipping label was placed on this parcel, routing it
  to retailer **** instead of **** ***, the intended destination.
  
  
  The
  tracking barcode shows this parcel delivered to ****'s return center in ******* ** on June 14.
  
  Unfortunately,
  as the parcel is no longer in Pitney Bowes' custody, we are unable to further
  assist with this matter.
  
  We
  encourage you to contact your retailer directly for assistance &
  resolution. We sincerely apologize for any inconvenience caused."
  
  Kind Regards,
   
  
  Respectfully,
  
  Rebecca, Client Advocate     
  
  
  
  

• Initial Complaint

  Date:06/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package on May 29, 2023 from **** *** **** *****. They used Pitney Bowes to help handle the shipping of my items. The items I ordered has not seen any updates since it arrived and left their Irving, ***** facility on June 1, 2023. They were supposed to send my items to **** but the items never arrived at **** and they are still waiting for the shipment to arrive. When I try to call Pitney Bowes I am told to contact **** *** **** ***** about my items even though they are the company that last had hands on my package according to the shipping details on their website and on ****** website. When I talk to **** *** **** ***** they only apologize for the shipping delay and that they can't do anything about it. I just want the items that I have paid for. Also while looking online Pitney and Bowes facility's seem to have a track record of packages disappearing and not moving once they enter any of their facilities.

  

  Business Response

  Date: 06/19/2023

  **** ***** ****
  
  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  ****** *******
  **** * ****** **
  ********** ** *****
  
  *** *** * ********
  
  **** ********
  
  * ** ********** ** ********* *********
  
  Hello,
  thank you for contacting us regarding your parcel **********************. I
  see this parcel was last scanned on June 1, with no updates since.
  
  A sweep of our ******, ** facility was
  requested & performed by our Facilities team; however, the parcel was
  unable to be physically located on-site. A search of the electronic data associated
  to this parcel did not provide any additional information. Unfortunately, we
  are unable to provide details beyond what is shown in tracking at this time.
  
  This inquiry was shared with our contacts
  at **** * **** ***** for direct follow-up with their customer care team. If
  a CSR from **** * **** ***** has not already reached out, we encourage you
  to contact the retailer directly for prompt assistance & resolution with
  this matter. We apologize for any inconvenience caused by the delayed parcel
  and lack of available updates.
    
  Respectfully,
  
  Rebecca, Client Advocate     
  
  

  Customer Answer

  Date: 06/19/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  They are telling me to contact the company I ordered my product from to resolve my issue. I believe that they should be held responsible for the cost of the lost package and not the company I ordered from since Pitney and bowes was the last company that had their hands on the package.
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam,
  I ordered $300 in meter postage from Pitney Bowes through **** on 12/29/21 as I have done through the years for business purposes (see attached). My needs have diminished and terminated my contract with them 03/11/23. I returned the postage meter which was being leased, followed all procedures, and had $263.90 postage still in the meter. The **** credit card I originally put the purchase on was compromised in the meantime and Pitney Bowes said they could not refund me on a different card number. They said they would mail a check to me instead. After more than one month and still not receiving the check they looked into it further and said they sent it to the wrong address. This is now almost 3 months later since terminating my contract and I still have not received my refund. Certainly any postage mailed from ********, ***********, to *******, *************, should not take this long. I called ******** ******* and they said 120 days was the limit that they could do on placing a dispute and getting a refund and they suggested I contact you to assist me as this just continues and is not fair business practice especially after all the business I put through them for over 20 years. I look forward to hearing back from you. Thank you for your help in advance.
  Best regards,
  *** **** ******** *** ******** *** ******** ** ***** ***************** ***** ******** ******************** ****

  

  Business Response

  Date: 06/13/2023

  **** *** ****
  
  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  *** ******** ***
  ******** ** **********
  ****** ******
  
  
  *** *** * ********
  
  **** ********
  
  I am in receipt of consumer complaint # ********
  
  We have voided the check # **********, and we
  have created the new form #****** with a backup of old conf # ******.
  
  Refund has been initiated today, Client will receive the refund within the next
  10 business days via check.
  
  Note :- New refund request conf # ******.
  
  Thanks,
  PBP Funds admin Team (KT)
  
  Pitney Bowes | Global Accounting Operations, NA
  
  Respectfully Yours,
  Mauricea,
  Client Advocate 

  Customer Answer

  Date: 06/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I been told that I was being refunded three times since my termination date, that the check was sent to the wrong address, that they could not refund my credit card, that it was mailed, and I have still not received it and will not believe it it will not accept it until I actually see the refund. This is abominable business practice and totally unacceptable to a customer who's been with your company over 20 years. I hope I finally do get the refund that I am due with all the time and effort that has been put in and been mostly ignored and lied to because things that were said that were being done were never done.

  Regretfully,

  
  *** **** ********

  

  Business Response

  Date: 06/20/2023

  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  *** ******** ***
  ******** ** **********
  ****** ******
  
  
  *** *** * ********
  
  **** ********
  
  I am in receipt of consumer complaint # ********

  Please allow at least 10 business days for the refund. 

  Sent: Monday, June 12, 2023 12:17 PM

  Sorry for the inconvenience.
  
  We have voided the check # **********, and we have created the new form #****** with a backup of old conf # ******.
  
  Refund has been initiated today, Client will receive the refund within the next 10 business days via check.
  
  Note :- New refund request conf # ******.
  
  Thanks,
  PBP Funds admin Team (KT)
  
  Pitney Bowes | Global Accounting Operations, NA

  Customer Answer

  Date: 06/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  After 14 weeks of being told my postage refund was being sent, being credited to my credit card, that they had the wrong address on file after 20 years plus of being with them, and blatant lies and the worst customer service I've had in 30 plus years in business, it was only after the intervention of the Better Business Bureau that moved things forward. I finally received the check yesterday and the deposit has gone through. The poor business practices of this company, Pitney Bowes, is abominable and I no longer have to be dragged along with it. Thank You Better Business Bureau!
  
  
  
  Sincerely,
  
  
  
  *** **** ********

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes has opened a fraudulent account for our business. We have never had a business relationship with Pitney Bowes, we do not use their services and do not have an account there. I have contacted them about the fraudulent account and they have not closed it. They will by now have reported us to a credit bureau and we will not accept that. We will not pay any fraudulent charges. ALL charges on the account are fraudulent as there is no account here. We would accept them closing the account, show no balance owed, and reverse any credit bureau notices.
  Our next step is the courts' resolution of this since we cannot get any response from Pitney Bowes.

  

  Business Response

  Date: 06/01/2023

  **** **** ****
  
  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  
  ******* ***
  **** *** ***** ****
  ************* ** *****
  
  *** *** * ********
  
  **** ********
  
  * ** ********** ** ********* *********
  
  If we can please have the account number for
  the fraudulent account, we will be happy to review.  The account number will be on an invoice or
  online account in which the client feels is fraudulent.  I was unsuccessful in locating account
  details with information that was provided.
  
  Respectfully,
  
  Rebecca, Client Advocate     
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes is the slowest shipping company and they refuse to answer questions as why they have held items for days in their warehouses in the ** and in the United States. They have no accountability and **** couldn't even get them to explain where my package was. It takes 5 hours to fly from the ** to *** ****** but yet they held my item for days in a warehouse in both the ** and ** and it still has not arrived.
  
  
  Pitney Bowes needs to speed up their shipping times. It's 2023 and only planes not ships should be used. Plus nothing should sit more than 4 hours before it leaves that warehouse. Then it should only take 7-8 hours to go from ** to *******. Then it should only take 6 hours to go from ******* to ****.
  
  Pitney bowes does not care about buyers receiving their items purchased.

  

  Business Response

  Date: 06/01/2023

  **** **** ****
  
  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  
  ***** ******** **
  **** **** ******* ** **
  ******** ** *****
  
  *** *** * ********
  
  **** ********
  
  I am responding to complaint ********.
  
  Thank you for the feedback.
  
  Respectfully,
  
  Rebecca, Client Advocate     
  
  
  

• Initial Complaint

  Date:05/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company received my package a month ago (tracking number: **********************************) and they have yet to hand it over to ****. They make it nearly impossible to contact them and get a resolution and I just want my package or to know whether they lost it.

  

  Business Response

  Date: 06/07/2023

  **** **** ****
  
  ****** ******** ****** ** ***********
  ******* ********** ******* ********** **********
  ** ****** ***
  ********* ** *****
  
  ******** *******
  ** *****
  
  *** *** * ********
  
  **** ********
  
  * ** ********** ** ********* *********
  
  Thank
  you for your patience while I research parcel
  **********************************, shipped from retailer ********** ******.
  
  The
  container that this item should have been included with was scanned at our
  ******* ** facility on April 26th. The barcode was escalated to
  our ** facility team, who performed a review of their records and shipping
  container data. Unfortunately, the parcel was not found to be physically
  located with the shipment.
  
  Due to the time elapsed since the last activity, we are unable to provide any
  further information beyond what is shown in tracking at this time. Kindly
  contact retailer ********** ****** for further assistance and resolution
  according to their internal processes. We apologize for any inconvenience
  caused by the delayed parcel.
  
  Respectfully,
  
  Rebecca, Client Advocate