Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 519 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed two separate orders via ***** website on 05/15/2023, and unfortunately they chose to use Pitney Bowes rather than work directly with ****. Tracking numbers I was given: ************************** & **************************
These packages, according to Pitney Bowes history, made it from **** to ***** between the 19th and 22nd. The last update states that the packages left ** at 9 pm on the 22nd and were never scanned into another facility. It is the 26th now and I am in *********, they should be here by now. But instead, I see that where Pitney’s website previously displayed my expected delivery date, it says “Your return is on its way to us.” I did not request a refund or cancellation of shipment through either ***** or Pitney. None of this is surprising after reading through the comments and complaints on this website alone. I’m extremely disappointed in the BBB for continually giving businesses like these an A+ rating despite a mountain of evidence that they do not deliver on their promises. What is even the point of the BBB anymore? What does it take to get a poor rating? Pitney refused to talk to me and said their merchants sign a contract stating that their customers cannot contact Pitney about shipping issues. ***** did not lose my package. The **** did not lose it. Pitney Bowes lost it, and all they do is pass the blame onto the company you originally purchased from.
Business Response
Date: 06/05/2023
**** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** ******
***** * *** ****** ***
************ ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
Both packages have been delivered to the consumer.
The packages were never misplaced or lost. There was no issue with the delivery of these
packages. Both packaged moved through the
facility as they should have.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:05/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $195 for a product and this company is holding it hostage somewhere. I've been waiting 23 days for it to be delivered and it's been stuck in **** for 10 days with no updates. I only live 4 hours away from the shipping facility. There's no reason for this. After reading all of the bad reviews about this company, I don't feel like they should be in business anymore. This BBB review is my first step towards letting other people know how this company operates and I'll be contacting several businesses that use their services so we can put a stop to this nonsense. I do NOT recommend using this business unless you want to pay hundreds of dollars for a product and never receive it.
Tracking number: **************************
Oh, also... This company lies to their customers claiming they tried to deliver the package. I'm basically retired and my wife works from home. There's been no attempted deliveries and nothing on my security cameras. Packages have been delivered here daily via **** ****** ****** *** ****. This is a lie... It's still sitting in **** and I'm in **** ********* ??Business Response
Date: 06/08/2023
"Hello,
Thank you for your patience while we researched parcel
4******1**************************, shipped from retailer *********. We do see
that this item was shipped from our ********* ** facility to the ** **** ****** ** ********* ** ***** on May 16th, with no updates since.
The barcode was escalated to our Postal Operations team, who verified that
all parcels contained in the shipment were delivered to the Post Office, with
all other parcels delivering to their respective recipients.
Unfortunately, as the **** states that they do not have the parcel in their
possession, and due to the time elapsed since the last activity, we are unable
to provide any further information beyond what is shown in tracking at this
time.
We request that you kindly contact your retailer for further assistance and
resolution according to their internal processes. We apologize for any
inconvenience caused by the delayed parcel.”
Respectfully,
Benjamin T*******
Client Support Analyst
Global EcommerceInitial Complaint
Date:05/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We ended our contract and closed our account with Pitney Bowes in September of 2021. Every month since then, they have charged us $4.00/month for a "Monthly Access Fee" to their Purchase Power Credit Line. I have created 14 Support Cases with them over the span of the past 19 months to request that they stop charging our account for a service we do not receive. Every time I receive the same response - they waive the $4.00 charge for the month, and tell me "Going forward you are not charged monthly access fees. Your Purchase Power account has been closed already." I want them to stop sending us invoices each month as we have not been their customer in over a year and a half.Business Response
Date: 05/25/2023
*** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ****
*** ****** **
********** ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
Our
apologizes the length of time it has taken to get this issue resolved. I was able to contact the proper business
unit and get the charge removed permanently.
The charge will not bill in the future.
The
charge was for a rewards program, moving forward there will be no additional
charges.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 05/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Customer Answer
Date: 06/06/2023
***** *** ********* * ********** *********************************
***** ******** **** ** **** ***** **
*** ********** ***********************
******** ********* *********
******I am writing in regard to complaint #********. Based on the company's response, I had accepted the business's response to resolve this complaint.
However, Pitney Bowes did not follow through as they said they would. They said they had "removed my charge permanently", but I just checked my account with them and I have once again been charged.
I would like to reopen this complaint, as they did not actually resolve it like they said they did.
Thank you,
*******
Business Response
Date: 06/29/2023
**** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ****
*** ****** **
********** ** *****
*** *** * ********
**** ********
I am responding to complaint ********, rebuttal.
Our
apologizes, the fee has generated once again for the client.
I followed
back up with the business unit and we escalated the issue once again. We needed
to contact an engineer to have the issue reviewed and corrected.
I have
received confirmation the fee will not generate in the future and has been
resolved.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:05/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item and the purchaser used as a return shipping agent. My package was picked up April 10, 2023 from **** by the returns agent in *********** ** , arrived at the facility on April 12, 2023 then “left their facility" in ******** ** on April 15, 2023. With no delivery updates and been stuck in limbo for a month and a half, customer service refuses to respond and instructs to contact the merchant when they are the liable party whom lost my returns package with a value of $900. Tracking number shows:
Tracking # **************************
Carrier Pitney Bowes (final delivery by ****)
Reference # ********************
Ship Date Apr 6, 2023
This is in and of itself a form of theft from the consumer with no accountability from the retailer (for contracting this company in bad faith) nor the shipping returns vendor. I just need to find my package and no one is available to help.Business Response
Date: 05/31/2023
*** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
** *
** *****
*** *** * ********
**** ********
I am responding to complaint ********.
Hello, thank you for
contacting us about your ********* returns
parcel **************************. I see this parcel was last scanned on
April 15 with no updates since.
As part of our
investigation, a sweep of our Atlanta facility was performed to physically
locate the parcel; however, the item was not located on-site.
We have also reached out
to *********'s Customer Care department and received confirmation that a refund
has been issued for this parcel. As this has been addressed directly by the
retailer, no further updates are available at this time.
We apologize for any
inconvenience caused by this incident.
Pitney Bowes considers this matter resolved.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 06/01/2023
Complaint: ********
I am rejecting this response because:the package should not be lost in the first place for the customer to have to take action and have a mark on their record. The product was lost by Pitney Bowes with now accountability or responsibility taken. It should not be required for the retailer to take the hit when the third party vendor lost the package. Where is the package? Why would it have been scanned and marked arrived at the Atlanta facility but lost? This is an issue with Pitney Bowes, which is why the response does not suffice. The product requires to be found and delivered to the retailer.
Sincerely,
** *Business Response
Date: 06/05/2023
**** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
** *
* ** *****
Re: BBB # ********
Dear Stewart,
I am responding to complaint ********, rebuttal.
Thank you for your feedback.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 06/05/2023
Complaint: ********
I am rejecting this response because: no action or responsibility was taken by Pitney Bowes.
Sincerely,
** *Business Response
Date: 06/06/2023
**** **** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** *****
** *
* ** *****
*** *** * ********
**** ********
I am responding to complaint ********, rebuttal.
Pitney Bowes considers this matter resolved for
the consumer. The consumer has been
refunded directly from *********’s Customer Care; Pitney Bowes received confirmation
the refund has been issued to the consumer.
Should ********* have concerns with the shipping
practices pertaining to Pitney Bowes, they will contact Pitney Bowes directly.
This matter is considered resolved.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:05/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our office has been virtual since December 2020, which our postage meter has been inactive and in storage since. I contacted Pitney Bowes in January 2023 to cancel our account and to make arrangements to have the equipment returned. We have also paid the $150 cancellation fee. We continue to receive calls saying that our account is active and past due. We also received a call from a Pitney Bowes rep about picking up the machine which I have yet to receive a follow up call. Every time I've spoken with a PB rep, they say that an account specialist will call back which they never do.Business Response
Date: 06/02/2023
**** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
This client has no past due invoices. Pitney
Bowes considers this matter closed.
Respectfully Yours,
Mauricea,
Client AdvocateCustomer Answer
Date: 06/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *******Initial Complaint
Date:05/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CANCELED SERVICES MARCH 14TH AND COMPANY IS STIL BILLING US AND STATING THEY WILL SEND TO COLLECTIONS FOR $30.00 - CUSTOMER SERVICE - NO HELP ASKE FOR CEO MARC L********* AND THEY STATE THEY HAVE NO ACCESS TO HIM. BEEN ON CALLS WITH 23 PEOPLE AND NO HELP ON WHY WE ARE STILL BEING BILLED AND STATE THEY WILL SEND TO COLLECTIONS. HOW CAN YOU SEND A ACCOUNT TO COLLECTIONS THAT WAS CANCELLED MARCH 14TH, 2023 AND YOUR COMPANY STILL BILLS BUT OUR COMPANY RECEIVED EMAIL OF CANCELLATION.Business Response
Date: 05/18/2023
*** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ******
*** ****** ***
***** ****** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Client canceled the rental agreement; however,
the Purchase Power line of Credit **************** has a balance that includes a returned item
that has not been replaced, late fees and finance charges. Attached are the
clients Purchase Power statements. Pitney Bowes will work is willing to negotiate
the fees, however the client will have to replace the return payment and pay
the fees associated with that return. These charges were posted before the
clients cancellation request on 03/25/23. The client’s payment must post before
May 30th or offer will expire and client will risk going to third
party.
Client pays: $74.97.
Pitney Bowes will waive $88.07.
Respectfully Yours,
Mauricea,
Client AdvocateInitial Complaint
Date:05/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes sent our contract to a collection agency, ***** * ******* This is a lease agreement. No attempt to contact me as the contract contract prior.
I have asked numerous times to our Pitney Bowes account manager why this was done with no reply than to speak with ***** * *******
Our account number ********** and contract # **********.
Of the invoices submitted as outstanding by ***** * ****** my records show paid.
I have added this information in the attachment with the Pitney Bowes confirmation number.
***** * ****** also submitted an invoice for $4143.03. I have asked but received no confirming answer if this is the billing through contract end. signed 10/18/2019 with a 63 month term.
I will also file a complaint against ***** * ****** as their representative chose to try to harass and intimidate while I was seeking to find the answers to these questions.
I did submit case requests to Pitney Bowes.
We have no issue paying those invoices that total $101.00.
If we have to pay the collection agency through the contract term, no resolution found, I need to know what we need to do with returning the rental of the machine.
I also need Pitney to confirm to ***** * ******
those invoices noted with the Pitney Bowes Confirmation #.Business Response
Date: 05/31/2023
*** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
**** ******** ** *** *****
******** ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
The client is currently working with the
business unit on a resolution. Pitney
Bowes has requested proof of payment to research, as it appears we are not showing
payment has been received.
The client’s lease was terminated, and the balance
of the lease agreement was charged to **** *** ****** for collection.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:05/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item and the purchaser used them for shipping. My package "left their facility" in ****** ***** on April 6th 2023. They told me an estimated delivery date of Wednesday April 12. It is now May 2nd and my package was never received by **** nor even moved to show where it is or that it was given to ****. It has been in limbo for almost a month. Their customer service does nothing but tell me to contact the merchant when they are the ones who lost my package. Pitney Bowed site also only shows the tracking number they issues with **** not one for their company. The tracking number is **************************. I just want them to look for and find my package.Business Response
Date: 05/09/2023
*** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *********
**** ***** *** *****
*** ******** ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
Thank
you for your patience while I research parcel **************************,
shipped from retailer ****. I see that this item was last scanned at our
******* ** hub facility on April 12th, with no updates since.
The
barcode was escalated to our ****** facility team, who contacted the courier
designated to hand the parcel over to ****. Unfortunately, the parcel was
unable to be physically located. Due to the time elapsed since the last
activity, we are unable to provide any further information beyond what is shown
in tracking at this time.
Kindly
contact your retailer **** for further assistance and resolution according to
their internal processes. We apologize for any inconvenience caused by the
delayed parcel.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 05/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *********Initial Complaint
Date:04/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We leased a folding stuffing machine from Pitney Bowes. They talked us into a scanner that detects if the envelopes gets two or three pages. However, since day one this has cause us a delay of around 300% longer to use instead of just doing it with our workaround. They have sent technicians and nothing can be done it's just that slow. They refuse to take it off our bill and refuse to let us return it.Business Response
Date: 05/03/2023
*** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******* ***
*** ***
********** ** **********
*** *** * ********
**** ********
I am in receipt of consumer
complaint # ********. Client was advised on 8/18/2022 As per our termination
department, your contract has a single asset so partial termination is
not possible. We will not be able to remove the scanner from your contract
unless we will process a full termination which will affect the other equipment
included in the contract of the scanner. Attached is a copy of the client’s
contract.
The
client has the option to process a full contract termination. Pitney Bowes
considers this matter closed.
Respectfully
Yours,
Mauricea,
Client
AdvocateInitial Complaint
Date:04/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i order a mother for around $300 from a site called ******, the shipper was based out of ***** and my package was sent to a company called Pitney Bowes. After reading their facility in *********, ******* there have been no updates about where my package has went to, it’s past the delivery date and whenever i call they say they can’t tell me where it is and must speak to the shipper.Business Response
Date: 04/27/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *******
*** ******** ***
******** ***** ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
Please provide the tracking number. We will be happy to research and provide an
update and/or resolution.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 04/27/2023
tracking number is **************************Business Response
Date: 05/03/2023
*** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *******
*** ******** ***
******** ***** ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
We are reflecting parcel ************************** has been delivered. Delivery is
reflecting May 3rd, 2023, via the **** website.
Respectfully,
Rebecca, Client Advocate
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.