Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 520 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered products from **** *** **** ***** got the confirmation and tracking number.
They use Pitney Bowes as their shipping. I was told it would be here on April 14th then it changed to April 19th still has not arrived what so ever I tried getting a hold of them and they refuse to help. It's not updating for delivery either. They have been holding onto it and not sending it to the next carrier at all. It said it was in ******** ** on the 14th and nothing else for any updates on where my package is. I had 6 items costing a little over 60$ in the order I made
Business Response
Date: 04/27/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ****
*** ****** **
****** **
*** *** * ********
**** ********
I am responding to complaint ********.
Please provide the tracking number for your
package.
Once these details are provided, we will be happy
to research your package and provide an update and/or a resolution.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:04/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 5 orders from ********** ****** that were shipped via Pitney Bowes and never received my packages because every time it gets to ******* ***** all tracking and scanning activity stops. I then had to have all 5 orders replaced, and I also placed an additional new order, which is 6 orders in total.??Now the same thing is happening again! All 6 of my orders are way past delivery dates, and all scanning activity has stopped with Pitney Bowes when my orders get to ******* ***** point. I am not sure if all my packages are getting lost in the facility or stolen - I personally think they are being kept/stolen, but whatever the case may be I would like to know WHEN I can expect to receive my packages and what Pitney Bowes is going to do about it. Every time Pitney Bowes is used as the carrier I NEVER receive my packages. This will be a total of 11 packages shipped via Pitney Bowes that just magically just vanished/got lost and I never received. Yes, read the again 11 PACKAGES! That is ridiculous and unheard of. I would like my packages to be located and what proper resolution I can expect from Pitney Bowes.
ORDER #C*********
Ordered on Apr. 13, 2023
Tracking Number:
9*********4*********57
ESTIMATED DELIVERY
Friday, April 21by 11:59 PM
ORDER #C*********
Ordered on Apr. 13, 2023
Tracking Number:
9*********4*********52
ESTIMATED DELIVERY
Tuesday, April 25by 11:59 PM
ORDER #C*********
Ordered on Apr. 13, 2023
Tracking Number:
9*********4*********79
ESTIMATED DELIVERY
Friday, April 21by 11:59 PM
ORDER #C*********
Ordered on Apr. 13, 2023
Tracking Number:
9*********4*********59
ESTIMATED DELIVERY
Saturday, April 22by 11:59 PM
ORDER #C*********
Ordered on Apr. 13, 2023
Tracking Number
9*********4*********04
ESTIMATED DELIVERY
Sunday, April 23by 11:59 PM
ORDER #W*********
Ordered on Apr. 15, 2023
Tracking Number:
9*********4*********25
ESTIMATED DELIVERY
Sunday, April 23by 11:59 PMBusiness Response
Date: 05/03/2023
*** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ****
**** ****** *** **** ****
********* ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
Thank
you for reaching out to us about your parcels. I see the parcels show last
scans between April 15-18, with no activity since. We sincerely apologize for
the lack of recent updates on your parcels.
We requested a physical sweep of the Irving
facility to search for the parcels; however, our team was unable to locate the
subject parcels. It is possible some or all the items had already shipped from
our facility.
These
six parcel barcodes have also been reported to our Loss Prevention team so they
may conduct an internal investigation accordingly.
Unfortunately, we are unable to provide any
further updates at this time. We encourage you to contact the merchant retailer
directly for prompt assistance & resolution regarding your order.
Please
accept our apologies for any inconvenience.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:04/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a watch on April 1st and paid for shipping so it would arrive by the 15th, according to Pitney Bowes is will arrive by the 15th. Today is the 21st, and there is no tracking information beyond April 8th, where they acknowledge picking it up to transport to ****.
I attempted to call them, and when I selected shipping as my issue, I was informed to contact who I bought it from for any issues. I requested customer service several times to talk with a human, and was denied unless I needed it for a different service.
They stole my package and will not talk with me.
Tracking number is:
**********************************Business Response
Date: 05/01/2023
We are checking with the business unit for any updates on this package.Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 20 March 2023, Pitney Bowes received a package from overseas and was scheduled to hand it off to **** the following day according to their website the package was in transit to **** but never arrived. **** has not received a package from Pitney Bowes Pitney Bowes have not giving and refused to update any tracking information and it’s been over 30 days since they were supposed to hand the package off to ****.Business Response
Date: 05/01/2023
We are checking with our business unit for any updates they may provide.Initial Complaint
Date:04/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes has "lost" my package from **** *** **** *****. My Original order number is ************** which was placed on 04/03/2023. With a shipping number of **********************. it states the **** ****** received the order but they did not. The **** tracking is **********************. I confirmed with the **** ****** that they did not receive the package. Please help. I reached out to **** *** **** *****, that did resend my package but not with all the items.Business Response
Date: 04/14/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ********
** *** ***
********** ** *****
*** *** * ********
**** ********
I am
responding to complaint ********.Thank you for reaching
out about your **** * **** ***** parcel. The parcel was last scanned at a
**** facility in ********** **, on 4/8, with no updates since.Our
team requested a physical sweep of the ********* **** ****** to try and find
the parcel. The **** ****** Supervisor said they could not locate the item at
their facility.
Unfortunately,
no additional updates are available at this time.
We apologize for any inconvenience caused
by the lack of recent updates on your package. Kindly contact **** * **** *****
for further assistance & resolution with your order."
Respectfully,
Rebecca,
Client AdvocateCustomer Answer
Date: 04/14/2023
Complaint: ********
I am rejecting this response because where is my package. The ********* **** ****** stated they have not received the package and that the scan was a weird scan on the part of Pitney Bowes. The employees at Pitney Bowes steal the packaged.
Sincerely,
***** ********Business Response
Date: 04/18/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ********
**** *** ***
********** ** *****
*** *** * ********
**** ********
I am responding to complaint ********, rebuttal.The parcel
was last scanned at a **** facility in ********** **, on 4/8, with no updates
since.Our team requested
a physical sweep of the ********* **** ****** to try and find the parcel. The
**** ****** Supervisor said they could not locate the item at their facility.
We apologize for any inconvenience, but you will need to contact Bath &
Body Works for further assistance & resolution with your order.Pitney
Bowes considers this matter resolved.Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:04/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,
Account Number **********
We were coming to the close of a one-year contract in December 2022. Pitney Bowes Was trying to get us to agree to a 5-year contract. The dentist is retiring soon.
They attempted to contact us on December 5th for a "final demand letter" and locked our machine so that we could not use it. Case # ********
On 26 Jan 2023, requested in writing a termination of our contract. Case # 34238464
On 17 March 2023, we received an email stating, "Invoice #: ********** Your Pitney Bowes account is now over 90 days past due, and it is important that we hear from you as soon as possible to avoid further collection actions. The amount past due is $126.25."
I called Pitney Bowes upon seeing this and I believe that I was told that we had to pay this immediately so that Pitney Bowes could terminate the contract. Which I paid.
I received an invoice today, 10 April 2023 for $129.33. Invoice #**********
I called the representative and they opened a new case #******** and told me that I would hear from someone.
It feels like Pitney Bowes is moving very slowly so that they can continue to charge us. I don't like how we were threatened with collections. The last representative told me that I could disregard this bill but I do not believe her. I haven't heard if they want our machine back. It's very outdated and I do not believe that they use that particular model anymore. Though I cannot be certain where I should send the machine.Business Response
Date: 04/10/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
** ************ ***
******** ** **********
****** ******
*** *** * ********
**** ********
I am in receipt of
consumer complaint # ********.
I spoke to ***** *******
regarding his request to cancel. The client had a past due invoice **********
for 126.25. The client was informed that would have to be paid to. The client
paid the invoice in March 2023. It was then he could properly request
termination. Mr. ******* knows that a case for termination has just been opened
on April 10th. I went over the termination and return process. He has all my
contact information if he has any questions or concerns.
Respectfully Yours,
Mauricea
Client AdvocateCustomer Answer
Date: 04/12/2023
Complaint: ********
I am rejecting this response because:Thank you for your care in this matter.
I believe that her previous statement is a miss characterization
of what I had said over the phone. I was
relaying to her what I had been told by a Pitney Bowes representative. The fact is that we had been threatened with
collections in march. Yet on 26 Jan 2023, I had requested in writing to
terminate our contract, this is case# ******** but this case has since been
closed with no action.
We do not actually have a contract with Pitney Bowes, since
30 March 2022 our lease has been month to month. Likewise, on 05 December 2022,
our meter was locked and we have been unable to use it since then. We do not
want a long-term contract and new machine because our dentist is retiring.
I’m just waiting for
Pitney Bowes to take action on our case.
I have been assured that our case has been escalated. I am grateful for Mauricea’s attention and help in this matter.
Sincerely,
***** *******Business Response
Date: 04/17/2023
Please see attached.
The client extended their current lease for 12 months. See attached contract.
The contract is terminated and client no longer has a relationship with Pitney
Bowes. Pitney Bowes considers this matter closed.
Thank you,
Mauricea (Missi) B******
Office of the President
* ***** ********Pitney Bowes
Customer Answer
Date: 04/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:04/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Newgistics falsely claims to have “dropped off” a package at 9:52PM on Saturday. Problem is that they would need to enter the security gate by calling my number before they can access entry. Please take note of the time. Essentially 10:00PM !! Not only have they falsified the delivery, but I have no recourse other than to request the seller in ***** ******* contact them. More problematic is the fact that there is no viable way to contact them from the ** either. How can a business with such a large amount of complaints and failures still be able to do business?Business Response
Date: 04/04/2023
***** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
**** ***** *** *** ***
****** ******* ** *****
*** *** * ********
**** ********
I am
responding to complaint ********.
The consumer
needs to contact *** ****** ****** ****** *******, as they delivered the parcel
to the consumer. Per the **** website,
the parcel was delivered to a parcel locker.
Has the consumer checked the parcel locker?
Newgistics/Pitney
Bowes does not deliver parcels. The delivery
of parcels is with a 3rd party – often ****. Please visit ****.com and enter the tracking number;
full details will be displayed regarding the delivery of the parcel.
This matter
is considered resolved.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:04/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes wants to charge us 2 years of future rental fees for our postage meter.
We are a small solo practitioner's Dr's office and the Doctor retired on April 1st .
When we got the most recent meter from Pitney Bowes a couple of years ago or so , we had no way of knowing we would have to close now. But due to decreased income and increased costs , the Doctor retired.
We cannot pay for a postage meter when we no longer have business. I tried to reach out to them and was told I would be called back but I was not.Business Response
Date: 04/04/2023
***** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ****
*** ***** *****
******* ** *****
*** *** * ********
**** ********
I am
responding to complaint ********. The information
the client received regarding a settlement to fulfill the lease obligation is
accurate.
A settlement
would be owed to fulfill the lease obligation.
The client signed a lease agreement on September 10th, 2019,
for 63 months. There is currently 24
months remaining on the lease agreement obligation.
Attached is
the lease agreement signed by the client for their reference. The client must work with the business unit regarding
a settlement and the lease obligation.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 04/06/2023
Complaint: ********
I am rejecting this response because: I have have been in ************ practice for 38 years. I have been using Pitney Bowes ' postage meters since 1990. The last lease that was signed to upgrade the equipment was September 2019. My practice was hit hard by the COVID PANDEMIC in 2020 / 2021. As a result , I have had to shut down my practice on March 31, 2023. This was an unexpected occurrence due to the COVID EMERGENCY. There was no way I could have known in Sept 2019 that this would have happened in the future. I have fulfilled 46 months of the contract which is 73% of the total . Because I have closed my practice, I have no practice related income and do not need the Pitney Bowes Postage Meter. Because of the COVID EMERGENCY , I would appreciate the cancelling of this lease without requirement for any further payments. I would like to get the instructions to mail the equipment back.Thanking you ,
Sincerely yours,
*** ****** **** * *** ****** ***** ***** ****
************ ************ **Business Response
Date: 04/12/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ****
*** ***** *****
******* ** *****
*** *** * ********
**** ********
* ** ********** ** ********* ********* * *********
It appears
the client resolved this matter with the business unit. A settlement in the amount of $500 was
received to fulfill the lease obligation.
This matter
is considered resolved.
Respectfully,
Rebecca,
Client AdvocateCustomer Answer
Date: 04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:04/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package got to the Pitney Bowes facility in ***** ********** April 2nd 2023 at 11:04pm. It is now April 4th and it still has not moved. I looked up reviews on the company according those it doesn’t look promising I will be getting my package anytime soon. I am literally 2 hours away from the facility picking it up would be a lot faster than waiting the days and days. I am going to have to wait for it to get here. My special needs autistic son waits by the window every day for that package to show up and considering from the reviews. I have heard he’s going to be heart broken waiting for his package to be delivered. It’s ridiculous it has to sit in a facility that long.Business Response
Date: 04/04/2023
***** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ********
*** ***** **
******* ** *****
*** *** * ********
**** ********
The consumer provided no tracking number for the parcel
in question – unknown why the consumer would black out tracking details.
However, tracking indicates the parcel has an estimated
delivery date of April 6th.
There currently is no issue with this parcel.
The consumer must wait for the tracking systems to update
and, at a minimum, until April 6th, 2023 – the estimated delivery date.
Pitney Bowes considers this matter resolved – as there is
no issue.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However there was no need for the rude response I blacked out the tracking info because I didn’t want that posted on this website and people be able to see my location because of those numbers. It’s ridiculous it has to sit in a facility for two more days that’s literally two hours from me. I guess your customer service really does live up to its name as far as the reviews go. For whatever reason considering your response it sounds like you are having a bad day but I hope your day gets better because that was not necessary.
Sincerely,
****** ********Initial Complaint
Date:03/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Very disappointed that your accounting system takes 10-14 days to process payments. Our payment was due on 3/20/23. We mailed our payment on 3/2/23 and the check cleared our bank on 3/13/23. Because of your poorly designed system, we were assessed a Late Fee of $29.99 and a Finance Charge of $10.53. This is quite a scam you have going where you have our money in your possession, seven days before payment is due, then charge fees for holding our money because your accounting system cannot process payments efficiently.
This is a scam because when I called your customer service center, she first informed me that there was nothing she could do because our payment was not processed timely even though you had our money. After I said that was not acceptable and I wanted to talk with her supervisor, I was told that she could only relieve the Late Fee, leaving you with the Finance Charge of $10.53. I told her this was not acceptable, and after a brief time on hold I was then informed she could graciously reduce the Finance Charge in half, leaving you with $5.26. Once again, I told her this was not acceptable since the check had cleared our bank and the money was in your account she asked if I would mind going on hold for a few minutes. Finally, after sitting on hold for a few minutes, she came back to inform me that all charges would be waived. I know that these are tough economic times but ******** **** customers that don't have the patience to follow through on getting ALL charges removed is a heck of a way to increase profitability.
Pitney Bowes Support Case #******** - Late Fee WaiverBusiness Response
Date: 03/30/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Agents cannot waive fees unless approved by a supervisor.
Agents to negotiate fees with the client.
Client claims Pitney Bowes "accounting system" as
the reason for his payment posting late to his Purchase Power account
****************.
Purchase Power is a line of credit. ALL payments go through
an automated scanner. NO human hands touch these payments. Payments are posted
the day they are received and if it's after 4pm, the next day. Pitney Bowes has
no control of the ****. All fees requested by the client were waived- $10.53 and
$29.99 as well as a late fee in Jan. of $39.99 with no mention of how PB posts
its payments. Pitney Bowes considers this case closed.
Respectfully Yours,
Mauricea,
Client AdvocateCustomer Answer
Date: 03/30/2023
Complaint: ********
I am rejecting this response because: The business stated that payments are processed automatically on the day of receipt. If that was true, why was our check processed and deposited by Pitney Bowes on March 13th (see attached check for deposit date) which was 7 days before the due date of the bill March 20th. Yet we were assessed a late fee and service fee.It is very clear looking at the back of the check that it clear well before the attached bill.
Sincerely,
******* ******Business Response
Date: 03/30/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Contacted client as his check has posted. Check ****** dated March 2,2023 for $301.50 has cleared but not posted to ****************. Speaking with client he said there would be a 100% chance that the payment did not have a remit slip with it, hence not posting.
I will forward a copy of the check to funds admin requesting it to be posted. Client is fully aware and was happy to get this cleared up.
Respectfully Yours,
Mauricea,
Client AdvocateCustomer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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