Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 520 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package seems to be lost! ********************************** And nobody is responding. It’s past the delivery date
Business Response
Date: 03/29/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ********
**** * *********
******** ** *****
*** *** * ********
**** ********
Thank you for reaching out about your
parcel **********************************.
I see this parcel has
not received an update since March 16. This tracking barcode has been escalated
to our internal teams for additional research.
Please allow 1-2
business days for our team to complete the investigation and provide further
updates.
Thank you for your
patience while we investigate this matter.
Respectfully,
Rebecca, Client
AdvocateInitial Complaint
Date:03/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, we have used Pitney Bowes service for 17 years. Per our contract, we are required to give them 30 days notice of cancellation of service, which we did. We called them to cancel at the end of February for the service. We knew we were paid until April 19th, and were planning on using their services until them since we had paid for them.
They are stating my person said to cancel immediately, which is not accurate because he knew we were planning on using the service until April 19th due to the fact that we didn't have the new postage meter yet.
Pitney Bowes said if we didn't send back the machine in 10 days that would charge us the cost of the machine around $1000. So we packed up the machine immediately and sent it out.
I called Pitney Bowes and they said they have no proof that my person said that. I asked for the recording. They cannot produce this. I am understanding this happens a lot with pitney bowes. I don't think it's fair that you follow the contract and they shut off the machine when you have paid through April 19th.
I am seeking a refund from the end of February, when they shouldn't have shut the machine off until the timeframe of my contract. They have refused stating my person said to cancel, which is totally inaccurate.Business Response
Date: 03/30/2023
*
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** *** ****** **
********** ****** ** **********
*** *** * ********
**** ********
Client called in to cancel 30 days before contract is up. Client
states the agent canceled that day and deactivated the meter one month early.
Contract ********** ended 19-APR-2023 was canceled on Feb. 28th. Client wants
compensation for the last month they paid for. Client used Purchase Power
account ****************. I have credited account 119.00 for a supply order and
50.00 for a meter return fee. Total = 169.03. Client agreed to the credit. Pitney
Bowes considers this case closed.
I am in receipt of consumer complaint # ********
Respectfully Yours,
Mauricea,
Client AdvocateCustomer Answer
Date: 03/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney bowes has had my package for 22 days without a single shipping update. They refuse to provide any updated tracking information, an estimated delivery, or any other information about my package. They will not tell me if they have lost the package, the location of the package, or when the package will be delivered. Not only is 22 DAYS an unacceptable amount of time to have NOT YET delivered a package, but their refusal to provide any information AT ALL is patently unacceptable.
I will be filling further complaints with the relevant state parties for fraud should this issue go unresolved. It is evident that this is a pattern of behavior with this company and that they are selling services that they cannot deliver.Business Response
Date: 03/27/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ********
**** * ****** **
******** ** *****
*** *** * ********
**** ********
I received
consumer complaint ********.
To assist,
we will need the tracking information for the package to assist further.
Please
provide the tracking details for further assistance.
Respectfully,
Rebecca,
Client AdvocateCustomer Answer
Date: 03/27/2023
Complaint: ********
I am rejecting this response because I wish to continue communications with this company regarding this parcel. The tracking number requested is **********************************. Thank you for your attention to the matter.
Sincerely,
**** ********Business Response
Date: 03/29/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ********
**** * ****** **
******** ** *****
*** *** * ********
**** ********
I received consumer complaint ********, rebuttal.
Thank you for
reaching out about your parcel **********************************.
Unfortunately, we are
unable to find this barcode in our database. **** ******** indicates the
shipping partner for this parcel is ***, not Pitney Bowes.
We kindly encourage
you to contact your merchant retailer for further assistance. We apologize for
any inconvenience.
Respectfully,
Rebecca, Client
AdvocateInitial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July, Pitney Bowes began automatically withdrawing $1000 from our bank account sporadically. We will see $1000 withdrawn 3-4 days in a row, totaling $3,000 to $4,000 each time. $16,200 in total has been withdrawn without explanation since July 2022. There is no detail in the online portal that describes what these charges are for. In fact, there are 5 separate accounts (3 billing accounts and 2 credit lines) showing in our online portal. We don't understand what each of these accounts are for or how they are being used. Our credit line shows upwards of $20k available - yet they continue to charge us. We have reached out to Pitney Bowes multiple times to receive assistance in understanding our accounts and more detail related to the payments. Each time the ticket is closed prior to receiving resolution. We are also being charged finance charges and late fees that we don't understand.Business Response
Date: 03/30/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Case ******* is opened and is for a full Purchase Power line
of Credit Audit. We will provide this information to the client when it is completed.
Account ****************.
Respectfully Yours,
Mauricea,
Client AdvocateInitial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes is an intermediary courrier service that moves product from retailer to a last mile delivery service (usually the local **** ******). I ordered from a retailer, and they used Pitney Bowes as the courrier. I noticed that my shipment had arrived at a nearby facility and was awaiting delivery to my local **** ****** on the night of Sunday March 19. The package didn't move until Monday night (March 20) at 10:34 pm. The facility it left from is 2 hours away from the last mile carrier. As of today the last mile carrier still had not received it. I contacted **** and the retailer, and both informed me that I'd have to contact Pitney Bowes. I did so, and was rudely hung up on by their telephone agent, ignored by their chat agent, and told repeatedly by their ******** and ********* "agents" to use the tracking tool and follow up with the retailer. This company has shown an utter lack of customer service, and has repeatedly tried to pass the burden of responsibility back to the retailer even though they (Pitney Bowes) are currently the entity in possession of the parcel.Business Response
Date: 03/27/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ********
**** ***** ****** ****** **
********** ** *****
*** *** * ********
**** ********
I received
consumer complaint ********.
To assist,
we will need the tracking information for the package to assist further.
Please
provide the tracking details for further assistance.
Respectfully,
Rebecca,
Client AdvocateInitial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes has sent our account to a third party collections agency without notifying us of any past due invoices. I have contacted Pitney Bowes and the third party collections agency in order to receive copies of what we are past due on to no avail. Also, Pitney Bowes is trying to bully us in to paying for future lease payments on our postage meter machine. I know I owe for any past due invoices but not for future debt.
Pitney Bowes has conducted themselves poorly in this matter and we wish to discontinue our service with them.Business Response
Date: 03/23/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ******
*** ***** ****** **** ** *** ****
********** ** *****
*** *** * ********
**** ********
I received consumer complaint ********.
The client was contacted
several times regarding the collection activity with their Pitney Bowes
account. In addition, statements, letters, and phone calls were made to inform
the client of the collection activity.
The client was also unable to
refill their machine, and when contacting Pitney Bowes, they were informed that
they were sent to 3rd party collections. Therefore, the client must contact
the 3rd party collection agency to resolve any outstanding balances.
***** ******* * ****** ***
************
**** ****** *******
Respectfully,
Rebecca, Client
AdvocateCustomer Answer
Date: 03/27/2023
Complaint: ********
I am rejecting this response because I do not have any records of statements, letters or phone calls from ***** ******* * ****** ***. I have received a call and email correspondence from ********* ******* * ***** but they still will not provide me with any documentation showing what is past due. Pitney Bowes will not discuss the matter with me so I can correct the problem.
Sincerely,
****** ******Initial Complaint
Date:03/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My office has been a Pitney Bowes client for over 20 years. Recently my machine quit working. We call and spoke to several different persons regarding the machine not working. We tried several different remidies over the telephone to no avail. We paid our IT person to come to the office and speak to the PB represenative and try to fix the problem. They switched to wireless connection and said the problem was fixed. We still cannot print postage or sync with PB. We asked that they send someone to fix the problem and bring us a new machine. They said they don't do that. Now they are not responding to our emails.Business Response
Date: 03/23/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ****** **** **
******* ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
Recently the clients machine quit working. They called and spoke to several different persons regarding the machine not working. We tried several different remidies over the telephone to no avail. We paid our IT person to come to the office and speak to the PB representative and try to fix the problem.
The client was having connectivity issues and the meter is now working. Client asked why we don’t send techs out to fix the meters and I advised most are trouble shot over the phone and can be fixed without a tech. You must have a service level agreement to Avoid charges for the techs. Gave client a 50.00 credit on his Purchase Power account for client satisfaction. They also have all our contact information.
Respectfully Yours,
Mauricea, Client AdvocateCustomer Answer
Date: 03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Clay DematteiInitial Complaint
Date:03/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are two issues at play here - first we pay our account on-line and up until recently the autopay was set to pay the entire balance and starting in January 2023 it was changed to pay only the minimum balance not by us and this means we are charged finance charges which the whole reason for auto-pay is to avoid auto charges. I have now taken it off and will start checking the site every month. It is impossible to get anyone on the phone and when I created a case for the two issues - they emailed and basically said tough you will pay the finance charges.
Second and most importantly we received a bill for $510.00 and it was not our account number and when I asked for an explanation because I explained we pay all of our charges on-line and why are we getting an invoice for an account I don't recognize and what exactly is this for all they said was it was for postage and it was due. It is not our account number and it is not any of the refill dates we show record of having done. This explanation is not satisfactory. We don't owe them $510.00 for account number that doesn't belong to us. It isn't even on their website.
This company is notorious for charging finance charges. I need to get to the bottom of both of these issues and have uploaded backup.Business Response
Date: 03/30/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** *** **
**** ****** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Fund $510.00 from sendpro online account to
Purchase Power account #****************. Once amount is reflecting on the
account. fees will be waived off and account will be closed as it is not affiliated
with ******** ********** ***.
Respectfully Yours,
Mauricea, Client AdvocateCustomer Answer
Date: 03/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:03/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They lost my rerun to ****Business Response
Date: 03/20/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ******
*** ********* **
********** ** *****
*** *** * ********
**** ********
I received consumer complaint ********.
Hello, thank you for
bringing this to our attention.
Regarding
parcel ************************, our team determined the associated
shipment delivered to ****'s facility in **** ****** ** on 2/14/2022.
Due to the age of the parcel, the tracking
history has been purged from our databases and is no longer viewable through
our tracking sites. As our internal systems consider this item delivered to the
merchant's facility, please reach out to **** directly for further
assistance & resolution. If this is for a returned/trade-in phone, ****
may be able to look up the device using the unique IMEI number. It may be
helpful to have this number available when contacting ****. We apologize
there are no further updates available.
Respectfully,
Rebecca, Client
AdvocateInitial Complaint
Date:03/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 03/27/23 I pruchased order #************ (too faced borderline anti feathering lip pencil) tracking #*************, from a *** seller with the pitney bowes global shipping program through ****. On 03/06 it arrived at this shipping partner and was deemed undeliverable due to being a restricted item. It is NOT a restricted item, their list of restricted and prohibited items do not include the item I purchased at all. I have thoroughly searched through it and it does contain any of the descriptions nor items restricted/prohibited to ship through this service program. I have included those pages, I have spoken with a representative of the company who will only tell me its restricted but not exactly why they deemed it so. I have been given no answers to why and it looks extremely suspicious because it is a blatant mistake and lie and their response and consficating of the items is not justified due to the guidelines that is clearly stated on their website and information provided. They are going against their own guidelines and policy. There are many complaints and articles online if similar situations, they are appearantly known to practice wrongful actions often. They also end up liquidating these so called restricted items and do not return to seller which is making profit off of technically stolen items since they are not included in the restricted and prohibited items on their page. I just want my order/item that I rightfully purchased and that is an item that doesnt fit the description nor policy of restricted items to ship through their service. I've included all responses, restricted items list and policy, my order and product as well as the most recent stament claiming the product from my order as shown contains hazardous material and would need special handling. Yet I was not given the option to pay for special handling but biggest of all my order does not contain hazardous material clearly shown and stated that it does not on their own website and policy.Business Response
Date: 03/20/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ******
**** * ** ** **** *
******* ** *****
*** *** * ********
**** ********
I received consumer complaint ********.
We have researched
your specific purchase with our compliance team and do have some insight to
provide. The issue is not that the item itself is restricted for entry into the
**, but that it is an *** regulated item. As such, there is additional
paperwork that must be provided to import cosmetics, including the following
below:
· Manufacturer name and address
· Ingredients
· Labeling
· *** registration # (if requested)
Pitney Bowes does not have access to these
documents for every parcel that ships internationally. We only provide the
standard commercial invoice. Since there is a large percentage of items in the
cosmetics, personal care and personal medical devices categories that require
the additional documents into **, these categories are typically restricted by ****
for being sold to ** customers, but items do slip through.
At times, when they are received at our
hub, we have no choice but to deem them restricted because we don't have the
proper paperwork to satisfy the ***. Attempting to attain the paperwork would
be time consuming and not cost-effective for all parties involved. Therefore, ****
refunds you, the buyer out of pocket, and the seller still keeps their sales
proceed. We do hope this provides clarification as to why the parcel could
not be shipped to you.
Respectfully,
Rebecca, Client
AdvocateCustomer Answer
Date: 03/21/2023
I've attached the *** **** and information of this item said *** ***** ********** lip pencil which is the item in question. As you have requested. It is an item that has been sold by a very well known and trusted company throughout the world for years as the company started in 1998. It does not contain any hazardous ingredients stated on the *** website restricted substances nor items nor does through the united states postal service or any shipping service at that, I have thoroughly checked. I believe either one of your employees falsely marked restricted due to their own personal use or it is another item picked out to liquidate for the company's own profit. It is now considered a collectible which is my use for it. Alot of people are aware of that. There is many articles and information of pitney bowes gsp doing just this to many customers unfortunately and its extremely ridiculous it is happening to this particular Item because it does fall into the category of a restricted item.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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