Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quoted $2,300 for liner and install. I asked about the brand and type of liner, I was told brand was “Lifetime” and came with a lifetime warranty. He (owner Scott S*****) said liner was $1,600 and $700 for install. Additional $525.00 for other work was quoted. Total paid in one check, cashed on 12/13/22 $2,825.00. He came with a crew on the 12/10/22, they installed the liner, we paid him in full with check, and he said the warranty information would be e-mailed to us. It was the holiday season so I gave him some grace when it came to sending warranty paperwork so I could register the product (liner) with the company. When i asked him about it, he said he emailed it, I told him I never received it. I asked him to drop it off at my house, he agreed but didn’t come. After 10 weeks he finally e-mailed me something on February 6 but it was just the front page of the warranty paperwork/packet, missing pages,, nothing filled out to mail in to register warranty. I called and texted him about it, I even sent him the other pages of the warranty packet, asked to have it completed, and requested he stop by the house with the completed paperwork. He came by the house February 18 with paperwork, but it didn’t have the warranty page filled out, just filled out the “yearly maintenance” with a cleaning in Nov. 2022, before the liner was even installed. I’ve also requested a paid in full invoice with the work, he has only provided me with a proposal. I need the paid invoice to show energy audit company work was done by a professional. I left a copy of the paperwork in mail box for over 1.5 weeks, asked him to stop by, he said he’d stop by on March 6 but never came, he’s since stopped responding to my texts. I am not even sure if the liner is really a “lifetime” liner or if I got scammed. I just want what i paid for and “finish the job”. Support document upon request.