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Business Profile

Yoga Instructor

Kaia Yoga and Juice Bar Cafe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Instructor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up for "virtual" monthly yoga classes in 2020. My wife signed up (*** ***** ** ******) and we also signed up our son (****** ****** *****). This business took our ******** ******* card # and charged us for 2 memberships, monthly, against this card.

    Later, we cancelled the monthly classes for ***** and for ******, as instructed, via telephone.

    We recently discovered that this business did in fact not cancel charging us.

    Susan, who kept tract of data for Kaia Yoga, in a recent phone call on 3/5/2024, gave us the dates we began -- as well as the dates we cancelled. (we have documentation).

    The Facts
    She told us that ***** had a virtual membership which began on 11/20/2020 and cancelled it on 6/19/2021. ****** had a virtual membership from 12/28/2020 and his membership was cancelled in March 2021.

    In my multiple emails and phone discussions with their operations manager (Tirrell J****) Mr. J**** checked all of the dates that Kaia had in their own records, added up all the fradulent charges and wrote me an email (3/13/2024) saying that we were owed a refund of $2688.64.

    While this amount varied slightly from the amount I had personally computed, I wrote back the same day (3/13/2024) and said "I had a bit more, but we're fine. Thanks so much."

    Since that communication, we have heard only excuses. An example, Mr. J**** wrote an email on 3/13/2024 saying, "Sorry it was a busy day for me. I am waiting approval to process your refund."

    After emails and calls, here is another example. Mr. J**** wrote on 4/23/2024 saying, "I am sorry for the late response for your refund. I was away and not on my emails. I will be sure to process the refund as soon as possible. I had to wait for approval to do so. I apologize for this matter taking so long to be resolved."

    In short, Tirrell/Kaia have been honorable and actually quite lovely in their responses to us.

    However, we'd like the refund that they in fact concluded we are due. (and we have all these emails)

    Customer Answer

    Date: 06/04/2024

    Dear BBB,

    Even though it appears they didnt respond to you, after many months, more than 20 phone calls, 20 emails and adding a lawyer's email address to a few of my emails, --  they did finally, send me a refund of what was owed to me last week.

    An employee, Tirrell J****, was very helpful.  But it took forever!

     

    Thank you,

     

    ******** *****

Kaia Yoga and Juice Bar Cafe is NOT a BBB Accredited Business.

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