Reviews
Customer Review Ratings
Average of 18 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKevin B
Date: 02/28/2025
5 starsKevin B
Date: 02/28/2025
Fred Kaoud is a first rate person. He stands behind his products. Installation is also very good. We are very happy with our experience at Kaoud Rugs.
Kaoud Carpets & Rugs
Date: 03/02/2025
****** thanks for taking the time to offer your kind review of your experience with Kaoud Carpets & Rugs of ******. We appreciate your business and hope you enjoy your new rug installation for many years to follow.Review fromElizabeth T
Date: 02/24/2025
5 starsElizabeth T
Date: 02/24/2025
My family has purchased so many beautiful pieces from Kaoud Carpets & Rugs. Their pieces are consistently impeccable quality, bringing a timeless elegance, vibrance and vitality to every room and space. My parents, sisters and I would go in as a family when we were younger, and their own family run business would always welcome us so warmly. Everyone there is so kind and helpful, truly getting an understanding for your design preferences, and helping to ensure you pick a rug that will bring you joy for a lifetime. Mr. Kaoud Sr. always reminded me of my own Grandfather who also ran a family business. Having such a kind and caring family behind a small business makes the experience and purchase more meaningful and memorable. As I've been building out my own home and space now, when looking for a rug there was no doubt there is only one place to go. I called up Fred Kaoud Jr and he immediately remembered my family and I. He helped me pick out a piece for my room in *** and shared photos over text, making it easy to find something I love even without coming into the shop. Of course with my trust in their quality and taste, my beautiful rug arrived just the next day! These rugs a truly an heirloom and I couldn't recommend the experience and value of shopping from a family like this one. It means so much to have a piece that will bring such good memories forever.Kaoud Carpets & Rugs
Date: 02/25/2025
We are so happy you found your new rug and are enjoying it! Thanks for the very kind words. We appreciate your business!Review fromCasey H
Date: 10/30/2024
5 starsCasey H
Date: 10/30/2024
Outstanding job. Sent an email inquiry and received a reply very quickly. I sent in the size of the carpets and received the quote which I thought was very reasonable. At the appointment to pick up the carpets the staff were very polite and careful. They also arrived exactly on time. The carpets I had were large and we got them back a couple weeks later. They were really dirty. I got back to beautiful carpets that were super clean and smelled amazing. The fringe looked immaculate. Would use again in an instant. Easy to work with and polite staff.Kaoud Carpets & Rugs
Date: 10/31/2024
Thank you for allowing us the opportunity here at Kaoud Carpets & Rugs of Wilton, CT to help with your carpet needs!Review fromSanjay S
Date: 06/22/2024
5 starsSanjay S
Date: 06/22/2024
Our overall experience with Kaoud Carpets & Rugs was absolutely first-class. From the very beginning of our project -- exploring lots of different materials and options, through to setup and installation, Fred and team were keenly focused on understanding our needs every step of the way and ensuring that our selections would exceed our expectations. Ventura's hard work and dedication to perfection during the installation was exceptional. Communication throughout our project was excellent as well. What a tremendous difference compared to other local carpet and rug providers we've worked with that make you feel insignificant (i.e., just another buyer)! We highly recommend Kaoud Carpets & Rugs for any flooring projects you may have.Kaoud Carpets & Rugs
Date: 06/23/2024
Thanks so much for choosing Kaoud Carpets & Rugs!Review fromEllise R
Date: 05/01/2024
5 starsEllise R
Date: 05/01/2024
Great service. Beautiful repair of an antique rug. Timely pickup and delivery,Kaoud Carpets & Rugs
Date: 05/02/2024
Thank you so much for giving Kaoud Carpets & Rugs another 5 star review!Review fromNancy D
Date: 03/04/2024
5 starsExtremely professional and helpful answering questions. The staff are friendly and go over board to help.
My 80 year old oriental rug looks terrific.
They are extremely patient. I Highly recommend their cleaning services.
Thank you Fred!
*****Review fromJoan J
Date: 02/17/2024
5 starsJoan J
Date: 02/17/2024
Kaoud's is terrific. We have purchased beautiful rugs from them over the past two decades, and have also been very pleased with their service in cleaning and repairing rugs. Fred and his staff are a pleasure to work with.Kaoud Carpets & Rugs
Date: 02/18/2024
Thanks so much ***** It’s our pleasure to help.Review fromRR R
Date: 01/02/2024
5 starsRR R
Date: 01/02/2024
Great Service at Kaoud in ******* ** Gave them an expensive family heirloom rug to be cleaned and they did a terrific job !
Thank youKaoud Carpets & Rugs
Date: 01/02/2024
Thanks for your feedback!Review fromBeth S
Date: 10/27/2023
5 starsBeth S
Date: 10/27/2023
We just purchased our fifth Persian carpet from Kaoud Carpets and Rugs. Fred worked to find us another beautiful carpet that needed to be an unusual size to fit into our family room which has unique dimensions. This is truly a great addition to our house! The team did a quick job laying the carpet and pad when they delivered it to our home. We’re already thinking about our next purchase from Kaoud….Kaoud Carpets & Rugs
Date: 10/28/2023
It was our pleasure to help ! Thank you.Review fromJaclyn M
Date: 09/23/2023
5 starsJaclyn M
Date: 09/23/2023
Excellent customer service from the moment we stepped in the store through installation. Fred could not have been more helpful providing advice to us as we selected carpet to install a runner on a wooden staircase. He was extremely knowledgeable about all of the different brands and materials and made specific recommendations based on our design inspiration and budget. The installer was extremely meticulous and skilled, and the final product looks great.Kaoud Carpets & Rugs
Date: 09/24/2023
Thank you so much!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.