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Business Profile

Bathroom Accessories

Bath Fitter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/18/2022 I secured a deposit ($2800.00) with Bath Fitter ******** ******* *** of **** ****** ******* ** ******** ** for make overs of the bath and shower of two (2) bathrooms of my rental property located at ******* ********* *** ********* **.
    I was assured by salesman Dan A**** that the work would be completed in a day on both apartments and the work would take place within 2-3 weeks. On or about November 22, 2022 I hadn’t heart anything from Bath Fitter so I contacted the salesman and he informed me that he would look into it. He later explained that there was a problem with a permit issue. He didn’t give details on this matter. I expressed I didn’t know a permit was needed for the work… it was required and I proceeded to contact the City of ******** Permit/licensing Dept. After speaking with a representative from this department I was informed that Bath Fitter had paid for the permit, however had not paid for a processing fee. I was also informed they had made Bat Fitter aware through email upon the purchase of the permit however bath fitter hadn’t followed up to make the payment. I reconnected with a Bath Fitter representative who spoke very definitively directing blame for the delay on the City of *********s permit department. After several calls to several different Bath Fitter representatives I got a date for the work to be done (12/2/22) Upon the work being completed on 12/2/22 I was given instructions that the bath/Shower could not be used for 24 hours. These instructions were followed. Full payment ($7135.22) was made to Bath Fitter on 12/5/2022. On 12/7/2022 I discovered that the ceiling below the bath/shower where Bath Fitter had worked had collapsed due to water leaking. I contacted Bath Fitter information them of what happened. Also,I contacted my insurer starting a claim.Bath Fitter came out the next day to inspect the incident but I didn’t allow them any corrective action at this time due to lack of confidence in the abilities.

    Business Response

    Date: 12/15/2022

    This is not our customer.  We are the Bath Fitter franchise location that handles *** *****, *********, and ***** ********** counties.  Per the information in this complaint, the Bath Fitter location they are referring to is in ***** *******. They can be reached by telephone at ###-###-####.

    Business Response

    Date: 01/13/2023

    To Whom it may concern:

     

    I am writing to you in response to complaint ********, ***********. Mr. ******* is complaining about an unresolved water issue he alleges is attributable to our installation. Please be aware that we have attempted to resolve this issue with him, but it still remains open. Here is the timeline of the events as of today:

     

    • Thursday 12/1 we installed two bathtubs in Mr. ******* rental property, all went well.
    • Wednesday 12/7 at approx 8:30 at night, our sales rep received an email and pictures from Mr. ******* stating there was water damage. He was told we'll have someone out in the morning to address.
    • Thursday 12/8 our plumber went to the home at 9:30 ready to assess and if needed fix whatever the problem was, if attributable to us. Mr. ******* told our plumber he doesn't want him to touch anything. Our plumber then asked if he could at least cut a small hole and use his camera so he can see where the water was coming from. Again, no.
    • Over the weekend of 12/10, Mr. ******* sends our rep a short video showing the drain under the tub was cracked, which was identified by an independent plumber in the video. To our knowledge, Mr. ******* did not have that plumber fix the issue either.
    • After seeing that video, we made arrangements again to go over his home on Tuesday 12/13. Upon confirming the appointment, he again told our plumber don't bother coming over, I don't want you touching anything and cancelled the meeting. 
    • On Friday 12/16 We and Mr. ******* verbally agreed that we would promptly refer the matter to our own insurance company to reach out to him and see if they can come over to take a look. As of today, we are following up with our insurers to make sure they have an adjuster assess the situation ASAP

    Customer Answer

    Date: 01/13/2023



    Complaint: ********



    I am rejecting this response because: All facts being presented by Bath Fitters don’t provide detailed nor historical accounts and or conversations that took place leading to mistrust on my behalf. At this point I am dealing with their insurance and awaiting their take on the incident.



    Sincerely,



    **** *******

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