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Business Profile

Bathroom Accessories

Bath Fitter

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Antoinette T

    Date: 10/27/2023

    Bath Fitter of Windsor, CT gave us a quote beginning of June 2023 and misled us to believe they could do the job. They never took a deposit. The rep. said it could be done within a month's time. They gave us a price for the new install which included our removal of the old cast iron tub so they could get started, and we did. They kept stalling, not returning our calls in a timely manner. They said they were waiting for the permit to clear in ******** and that it would take a least 5 wks. After 5 weeks, I personally called the ******** inspector on 7/14/23 and was told no permit had been applied for. On that day, for the first time, an actual installer came to assess the job and had reservation about the job being done. The representative acknowledged he had been overconfident. The next day they refused to do the job. If they had been truthful and honest from the beginning, we would not have taken out the tub or made a requested 12" hole in the floor but instead had the old tub refinished and saved ourselves a lot of time, headaches and money. We did nothing wrong except to believe and trust this company. Beware! I gave a 1 star rating because I could go no lower.

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