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Business Profile

Arena

Washington Nationals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought tickets from ******************************************************** for Tuesday game on Agust 16 but it happend that the tickets were bought for Monday! i had no intenstion to buy tickets for August 15th, i called and asked for a credit even a partial since i had food and bevragee credit as well but they dedclined! i need a refund of my $158

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the *********** website and got what I thought were VIP tickets through Washington Nationals.com. I got the receipt and saw that I had been charged $1891.50 for seats but needed clarification of my VIP status. I made several attempts to email the stadium asking questions. I even went to their customer service window DURING the concert. I never got an answer. I would have never paid that amount if I knew they were just for seats. First of all, their customer service is non existent. Second of all, I would like half of my money back because I did not get what I thought I was purchasing. I tried to appeal through ***** my credit card. But due to the legal language, they said there is absolutely nothing they can do. They told me that I went to the concert and that is that. What about that fact that I paid WAY TOO MUCH for just seats? I would have never gotten them unless I thought I was also purchasing VIP Meet and Greet along WITH the tickets. I made several attempts to contact the stadium and never heard back from any of my attempts. Yes, I went to the concert and do not mind paying for that. But $1891.50 is way too much for just seats. I would like half of my money back as I did not get the Meet and Greet I clearly thought I was purchasing. It is really horrible that a baseball team's website would treat a veteran and his wife this way. You can see in the attachments that I clearly tried to email THREE times before going to the stadium customer support office asking about my meet and greet or refunds before the concert as well as during and got zero response from The stadium. Thank you,******************************* ************************ ************

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