Complaints

This profile includes complaints for Potomac Electric Power Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Potomac Electric Power Co. has 5 locations, listed below.

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• 

  Potomac Electric Power Co.

  701 9th St NW Rm 7412 Washington, DC 20001-4572

  
• 

  Potomac Electric Power Co.

  701 9th St NW Ste 1000 Washington, DC 20001-4572

  
• 

  Potomac Electric Power Co.

  701 9th St NW Rm 7038 Special Investigations Department Washington, DC 20001-4572

  
• 

  Potomac Electric Power Co.

  1801 K St NW Ste 900 Washington, DC 20006-1301

  
• 

  Potomac Electric Power Co.

  5 Collins Dr Stop 84CP26 Penns Grove, NJ 08069-3600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A PEPCO Internet Communications Representative by the name of A. G*** emailed me on 7/20/2022 to say someone from PEPCO would reach out to me to solve my problem logging into my PEPCO account. However, as of 7/25/2022, no one from PEPCO has contacted me. The issue I originally contacted PEPCO about in early July is that I am having problems logging in to my PEPCO account to pay my bill. Every time I try to log in, it says it does not let me in and asks me to change my password. As soon as I change my password, the same problem recurs. PEPCO has very poor customer service and they tend to either (a) not respond at all to complaints, or (b) take over a week to try to address the issue.

  Business Response

  Date: 08/17/2022

  ****************,

  The following attached response was sent to the customer via email.  The customer did reply back with additonal questions regarding the recent late payment fee assessed and any negative late payment information.  Attached is the supplemental reply  where we advised that the late fee  assesed on 7/25/22 was reversed today and that the utility does not report any late payment information to Credit Reporting Agencies unless the account has closed and a final bill remains unpaid after 30 days.    

  Thanks,

  Linda B*******

  Escalated Investigtations Representative

  Pepco 

• Initial Complaint

  Date:07/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with ********* ****** (debt collector) on July 20, 2022 and they informed me that I have an outstanding bill with Pepco Electric for $321.38 associated with an apartment I lived in from August 28, 2018 to November 11, 2019. However, the bill was for services through July 15, 2020.I called Pepco on July 20, 2022 to find out about the bill. I told them that I moved out of the property associated with my account on November 11, 2019 and that I wanted a bill adjustment. They said they have no record of me closing my service by that date and cannot adjust the bill. I know that I called Pepco to cancel my service by that move-out date (I did so with all my other accounts), but I do not have the call record anymore because it was 3 years ago. I told Pepco I could provide them with my lease contract so that they could see I was not living in that property anymore. They said this is not sufficient. Please help me get this bill readjusted or cancelled. This is really unfair practice by Pepco. Thank you

  Business Response

  Date: 08/15/2022

   Dear ***************:
  
  This letter is in response to your inquiry filed by *********************** regarding the outstanding Pepco electric bill for $321.38 associated with the address *** **** ******, NW, apartment ***, Washington, DC *****.  
  
  Our records reflect on July 15, 2020, we received an order from a new tenant to establish service at *** **** ******, NW, apartment ***, Washington, DC ***** the same date.  Therefore, ***** ****** account was closed effective July 14, 2020.  On July 15, 2020, a final bill (attached) was issued in the amount of $321.38 due by August 5, 2020.  This bill included a past due balance of $293.84 and a final bill amount of $27.54 (service from June 18, 2020, to July 14, 2020). The invoice was mailed to *** **** ******, NW, apartment ***, Washington, DC 20005, as referenced on the final bill. 
  
  On December 23, 2021, a final bill overdue letter was issued to ***** ****** at the service address *** **** ******, NW, apartment ***, Washington, DC ***** regarding payment for $321.38.  The letter mentioned contacting our Customer Care team at (202) 833-7500 to discuss matters.
  
  In accordance to the General Terms and Conditions for Furnishing Electric Service in the District of Columbia, (GTC), page 10, Application for Electric Service, paragraph d, Commencement of Service, “The Applicant shall become the Customer when service commences, and the account shall be maintained in that name and electric service to the premises shall continue to be the responsibility of that Customer until service is terminated or account responsibility is superseded by subsequent application.  In addition, page 28 of GTC, DISCONTINUANCE OF ELECTRIC SERVICE, paragraph a, Discontinuance Upon Customer Request, “A Customer desiring to discontinue electric service, shall notify the Company at least three (3) days in advance of the date discontinuance is desired. The Customer is responsible for all electricity consumed on the premises for three (3) days after the date of such notice (unless the Company obtains an actual meter reading sooner than the third day). If the Customer requesting discontinuance is served by an Electricity Supplier, Pepco will notify the Electricity Supplier of the Customer's discontinuance of service for the account at the customer's location as required by Section 7.7 of the Electricity Supplier Coordination Tariff
  
  There is no record of a request to closed out ***** ****** account in November 1019.  Based on my findings and in accordance with the GTC, ***** ****** is responsible for the final bill for $321.38.
  
  I trust this information will be helpful in responding to ***** ****** concerns.  If you have any questions, please contact me.